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- Tasks: Provide hands-on IT support and manage hardware lifecycle for local users.
- Company: Join an international team in a dynamic London hub with hybrid working.
- Benefits: Enjoy flexible working, competitive salary, and opportunities for professional growth.
- Other info: Ideal for proactive individuals who thrive in a collaborative environment.
- Why this job: Take ownership of IT support and contribute to global initiatives while solving real problems.
- Qualifications: 2+ years of IT support experience and strong knowledge of Microsoft 365.
The predicted salary is between 35000 - 45000 £ per year.
A great opportunity to join an international team where you’ll have real ownership of IT support within the hub while contributing to global IT initiatives.
Based in London, UK – hybrid working with 3 days in the office/2 days wfh.
We’re looking for a proactive and curious IT Infrastructure & Support Coordinator to support our UK hub and ensure our corporate IT infrastructure runs smoothly. This role is ideal for someone who enjoys hands-on IT support, solving problems, and working independently. You will be the primary IT contact in the hub, supporting local users while collaborating with our global Infrastructure & Support team.
Alongside day-to-day IT support, you’ll also help with event preparation, hardware setup, and occasional logistical support, so a flexible and practical mindset is key.
Responsibilities- Provide 1st and 2nd line IT support to users via Zendesk and in person.
- Support office IT services including networks, printers, mobile devices, and access systems.
- Manage the end-user hardware lifecycle (deployment, maintenance, inventory, and renewals).
- Assist with IT setup and support for local events and projects.
- Support and administer Microsoft 365 environments and workstation management (Intune, Autopilot).
- Maintain IT procedures and help onboard and train new employees on systems and hardware.
- Provide updates to the Head of IT on tasks and local IT status.
- 2+ years of IT helpdesk or user support experience.
- Strong knowledge of Windows 11, Dell/HP laptops, and Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint).
- Experience with Microsoft Intune and Autopilot is a plus.
- Comfortable working independently as the main IT contact in a hub environment.
IT Support Coordinator FTC in London employer: HBS
Contact Detail:
HBS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Coordinator FTC in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. A friendly chat can give you insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. We all know that hands-on experience speaks volumes, so be ready to showcase your problem-solving skills.
✨Tip Number 3
Show off your passion for IT! During interviews, share examples of how you've gone above and beyond in previous roles. It’s all about demonstrating that proactive mindset we love.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace IT Support Coordinator FTC in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Support Coordinator role. Highlight your hands-on IT support experience and familiarity with Windows 11 and Microsoft 365, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to showcase your proactive attitude and problem-solving skills. Share specific examples of how you've successfully supported users in the past, as this will resonate with our team.
Show Your Flexibility: Since the role involves event preparation and logistical support, mention any relevant experiences that demonstrate your adaptability and practical mindset. We love candidates who can juggle multiple tasks!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at HBS
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Dell/HP laptops, and Microsoft 365. Be ready to discuss your experience with these technologies and how you've used them in past roles. This will show that you're not just familiar with the tools but can also troubleshoot and support them effectively.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled IT issues in the past. Think about specific problems you solved, the steps you took, and the outcomes. This will demonstrate your proactive approach and ability to work independently, which is key for this role.
✨Get Familiar with Zendesk
Since you'll be providing support via Zendesk, it’s a good idea to familiarise yourself with the platform if you haven't already. Understand how ticketing systems work and be prepared to discuss how you would manage user requests efficiently.
✨Emphasise Your Flexibility
This role requires a flexible mindset, especially when it comes to event preparation and hardware setup. Be ready to talk about times when you've had to adapt quickly to changing circumstances or take on additional responsibilities. This will highlight your readiness to contribute to both day-to-day IT support and special projects.