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- Tasks: Provide hands-on IT support and manage hardware lifecycle for local users.
- Company: Join an international team with a collaborative and innovative culture.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Flexible role with opportunities to assist in events and projects.
- Why this job: Take ownership of IT support and contribute to global initiatives in a dynamic environment.
- Qualifications: 2+ years of IT support experience and strong knowledge of Microsoft 365.
The predicted salary is between 36000 - 60000 £ per year.
A great opportunity to join an international team where you’ll have real ownership of IT support within the hub while contributing to global IT initiatives.
📍 Based in London, UK – hybrid working with 3 days in the office/2 days wfh
We’re looking for a proactive and curious IT Infrastructure & Support Coordinator to support our UK hub and ensure our corporate IT infrastructure runs smoothly. This role is ideal for someone who enjoys hands-on IT support, solving problems, and working independently. You will be the primary IT contact in the hub, supporting local users while collaborating with our global Infrastructure & Support team. Alongside day-to-day IT support, you’ll also help with event preparation, hardware setup, and occasional logistical support, so a flexible and practical mindset is key.
Responsibilities- Provide 1st and 2nd line IT support to users via Zendesk and in person
- Support office IT services including networks, printers, mobile devices, and access systems
- Manage the end-user hardware lifecycle (deployment, maintenance, inventory, and renewals)
- Assist with IT setup and support for local events and projects
- Support and administer Microsoft 365 environments and workstation management (Intune, Autopilot)
- Maintain IT procedures and help onboard and train new employees on systems and hardware
- Provide updates to the Head of IT on tasks and local IT status
- 2+ years of IT helpdesk or user support experience
- Strong knowledge of Windows 11, Dell/HP laptops, and Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint)
- Experience with Microsoft Intune and Autopilot is a plus
- Comfortable working independently as the main IT contact in a hub environment
IT Support Coordinator FTC employer: HBS
Contact Detail:
HBS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Coordinator FTC
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. A friendly chat can give us insights into the company culture and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. We should be ready to showcase our problem-solving skills and technical knowledge, especially around Windows 11 and Microsoft 365.
✨Tip Number 3
Show off our hands-on experience! During interviews, we can share specific examples of how we've tackled IT issues in the past. This will highlight our proactive approach and practical mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows our genuine interest in joining the team.
We think you need these skills to ace IT Support Coordinator FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Support Coordinator role. Highlight your hands-on IT support experience and any relevant projects you've worked on, especially those involving Microsoft 365 or hardware management.
Craft a Compelling Cover Letter: Use your cover letter to showcase your proactive and curious nature. Share specific examples of how you've solved IT problems in the past and how you can contribute to our global IT initiatives. This is your chance to show us your personality!
Showcase Your Flexibility: Since this role involves event preparation and logistical support, mention any experiences where you've had to adapt quickly or manage multiple tasks. We love candidates who can think on their feet and handle various responsibilities with ease.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at HBS
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Dell/HP laptops, and Microsoft 365. Be ready to discuss how you've used these tools in past roles, as well as any experience with Microsoft Intune and Autopilot. This will show that you're not just familiar with the tech, but that you can also troubleshoot and support it effectively.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled IT issues in the past. Think about specific problems you solved, the steps you took, and the outcomes. This will demonstrate your proactive approach and ability to work independently, which is key for this role.
✨Get Familiar with Zendesk
Since you'll be providing support via Zendesk, it’s a good idea to familiarise yourself with the platform if you haven't already. Understand how ticketing systems work and be prepared to discuss how you would manage user requests efficiently. This shows that you're ready to hit the ground running.
✨Emphasise Your Flexibility
This role requires a practical mindset, especially when it comes to event preparation and hardware setup. Be ready to talk about times when you've had to adapt quickly to changing circumstances or take on additional responsibilities. Highlighting your flexibility will resonate well with the team.