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- Tasks: Provide hands-on IT support and manage hardware for exciting global events.
- Company: Join HBS, a leader in sports broadcasting with a dynamic international team.
- Benefits: Enjoy a competitive salary, flexible work environment, and opportunities for growth.
- Other info: Work in a fast-paced environment with a focus on collaboration and innovation.
- Why this job: Be the go-to IT person at major sporting events and make a real impact.
- Qualifications: 2+ years of IT support experience and strong knowledge of Microsoft 365.
The predicted salary is between 30000 - 42000 £ per year.
Host Broadcast Services (HBS) is a leading, independent host broadcast specialist, dedicated to helping international sports federations, organising committees, and rights holders deliver their events to a global audience. We provide world-class broadcast solutions for some of the world’s biggest sporting events, including the FIFA World Cup™, ensuring broadcasters worldwide can offer fans a unique and engaging viewing experience.
Headquartered in Zug, Switzerland, and as part of the Infront Sports & Media group, HBS offers the full spectrum of host broadcast operations and services — combining technological innovation with deep industry expertise to set the benchmark in live sports broadcasting.
A great opportunity to join an international team where you’ll have real ownership of IT support within the hub while contributing to global IT initiatives. We’re looking for a proactive and curious IT Infrastructure & Support Coordinator to support our UK hub and ensure our corporate IT infrastructure runs smoothly. This role is ideal for someone who enjoys hands-on IT support, solving problems, and working independently. You will be the primary IT contact in the hub, supporting local users while collaborating with our global Infrastructure & Support team. Alongside day-to-day IT support, you’ll also help with event preparation, hardware setup, and occasional logistical support, so a flexible and practical mindset is key.
About the Role
- Provide 1st and 2nd line IT support to users via Zendesk and in person
- Support office IT services including networks, printers, mobile devices, and access systems
- Manage the end-user hardware lifecycle (deployment, maintenance, inventory, and renewals)
- Assist with IT setup and support for local events and projects
- Support and administer Microsoft 365 environments and workstation management (Intune, Autopilot)
- Maintain IT procedures and help onboard and train new employees on systems and hardware
- Provide updates to the Head of IT on tasks and local IT status
What makes a successful candidate?
- 2+ years of IT helpdesk or user support experience
- Strong knowledge of Windows 11, Dell/HP laptops, and Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint)
- Experience with Microsoft Intune and Autopilot is a plus
- Comfortable working independently as the main IT contact in a hub environment
HBS is committed to creating an inclusive and diverse workplace. We welcome applications from all qualified candidates and will provide reasonable adjustments to support candidates with disabilities or specific needs throughout the recruitment process.
We thrive on delivering world-class broadcast solutions for major international events. We’re always looking for exceptional individuals who demonstrate:
- Strong Communication Skills – Fluent in English, able to navigate an international environment with clarity and professionalism.
- Confident & Adaptable Team Players – Thriving in fast-paced, live event settings, where collaboration is key to success.
- Technical Excellence & Organisation – Structured, detail-oriented, and proficient in the tools needed to keep operations seamless.
Due to the high volume of applications, we may not be able to respond individually to every candidate, but we will do our best to get back to you regarding next steps. Thank you for your interest in joining HBS.
IT Infrastructure & Support Coordinator employer: HBS
Contact Detail:
HBS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Infrastructure & Support Coordinator
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching HBS and understanding their projects. Show genuine interest in their work and be ready to discuss how your skills can contribute to their success. Confidence is key!
✨Tip Number 3
Practice your problem-solving skills! Since the role involves hands-on IT support, think of scenarios where you’ve successfully resolved issues before. Be ready to share these examples during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the HBS team and ready to dive into the action.
We think you need these skills to ace IT Infrastructure & Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Infrastructure & Support Coordinator role. Highlight your relevant experience with Windows 11, Microsoft 365, and any hands-on IT support you've provided. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you’re excited about working with HBS and how your proactive approach fits our team. Don’t forget to mention any specific experiences that relate to supporting local users and event preparation.
Show Off Your Communication Skills: Since strong communication is key in our international environment, make sure your application reflects this. Use clear and professional language, and don’t hesitate to showcase any experiences where you’ve successfully navigated diverse teams or situations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at HBS!
How to prepare for a job interview at HBS
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Dell/HP laptops, and Microsoft 365. Be ready to discuss your experience with these technologies, as they are crucial for the role. If you've worked with Microsoft Intune and Autopilot, don't forget to highlight that too!
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled IT issues in the past. Think about times when you provided 1st or 2nd line support and how you resolved problems efficiently. This will demonstrate your hands-on experience and proactive approach.
✨Communicate Clearly and Confidently
Since you'll be the main IT contact in the hub, strong communication skills are a must. Practice explaining technical concepts in simple terms, as you'll need to help users who may not be as tech-savvy. Confidence in your communication can set you apart!
✨Be Ready for Flexibility
This role involves supporting local events and projects, so be prepared to discuss your adaptability. Share examples of how you've successfully managed multiple tasks or adjusted to changing priorities in fast-paced environments. A flexible mindset is key!