At a Glance
- Tasks: Provide top-notch customer support via phone, email, and web-chat.
- Company: Join a successful family-owned educational supplies business in Colchester.
- Benefits: Earn up to £35,000, enjoy 25 days holiday, and free parking.
- Other info: Ongoing support, coaching, and a positive work culture await you.
- Why this job: Be part of a friendly team and make a real difference in customer satisfaction.
- Qualifications: Strong customer service skills and proficiency in IT, especially Excel.
We’re looking for an organised, efficient and customer centric Customer Care Executive to join a successful, family-owned supplier of educational supplies to schools across in Colchester. Due to our growth plans as well as our dedicated approach to customer care, we are looking to hire a Customer Care Executive at our newly refurbished Colchester Head Office.
As a member of the Customer Care team you will play a key role as part of an efficient and consistently reliable Customer Care Team delivering the very best service to our customers, with issue resolution and the customer experience at the heart of everything you do.
The Role:
As a Customer Care Executive, you will provide first line support to customers by taking incoming calls and e-mails to process orders, enquiries and resolve any issues they may have, working on and addressing these issues at source and unearthing any potential problems. At the same time building a strong rapport with the customer to drive customer satisfaction and always looking for upsell and cross sell opportunities.
Key Responsibilities of the Customer Care Executive:
- Supporting customers by phone, e-mail and web-chat functions.
- Processing of orders, enquiries and quotations.
- Issue resolution, keeping customers informed of process, likely outcome and timeframes, resolve issues in a smart way and helpful way.
- Stock management – helping to manage out of stock products, liaising with third party suppliers, warehouse/operations communication.
- Sales admin support to the sales team in sending out samples and providing back office support.
- Customer outbound contact to ensure outstanding levels of service are maintained.
- Upsell and cross sell opportunities.
Skills and Experience:
- Confident on the phone, strong customer service skills gained in previous customer facing roles.
- Strong IT skills, proficient with Excel and experience with ERP and CRM systems.
- Good typing skills will be required for quick processing of orders.
- Organised and able to prioritise activities and multi-task.
- Self-motivated with a positive can-do attitude, resilient and reliable character.
What’s in it for you:
- Permanent full time position
- Salary up to £35,000 (DOE)
- Statutory pension and 25 days holiday + bank holidays
- Ongoing support and coaching from both internal and external sources
- Free Parking and staff BBQs
- A friendly and positive team working environment and culture
About us:
HBS Group is a growing, successful and well-established family-owned Educational Supplies business that has been at the forefront of the industry for over 50 years. With a client base that exceeds 3,000 schools across the South East, the company is focussed on continuing to strengthen our position in the market with a product offering which already spans over 20,000 products with industry leading levels of customer service.
Interested? If you think you’re right for this Customer Care Executive role, then click the 'Apply Now' button and send us your CV and we’ll consider you for the first round of interviews.
Customer Care Executive employer: HBS Group
HBS Group is an exceptional employer, offering a supportive and friendly work environment in Colchester, where employees are valued as part of a family-owned business with over 50 years of experience in the educational supplies sector. With competitive salaries, generous holiday allowances, and ongoing training opportunities, we prioritise employee growth and satisfaction, ensuring that our Customer Care Executives thrive while delivering outstanding service to our clients. Join us and be part of a dedicated team that celebrates success together, with perks like free parking and staff BBQs enhancing our positive workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at HBS Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HBS Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to HBS Group:Your cover letter is your chance to shine! Tell us why you want to work at HBS Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HBS Group!
How to prepare for a job interview at HBS Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
