At a Glance
- Tasks: Support customers via phone, email, and web-chat while processing orders and resolving issues.
- Company: Join a family-owned educational supplies business with over 50 years of success.
- Benefits: Earn up to £15 per hour, enjoy school holidays off, and flexible working hours.
- Other info: Enjoy a friendly team culture with ongoing support and company-wide bonuses.
- Why this job: Make a difference in customer care while balancing work and family life.
- Qualifications: Strong customer service skills and proficiency in IT, especially Excel.
The predicted salary is between 15 - 15 £ per hour.
Customer Care Executive / Colchester / Term Time Only / Up to £15 per hour
We’re looking for an organised, efficient and customer-centric Customer Care Executive to join our successful, family-owned educational supplies business in Colchester.
This is a term-time only role, making it ideal for parents and carers who want to work during the school term and spend the school holidays with their children.
Due to our growth plans and dedicated approach to customer care, we are looking to hire a Customer Care Executive at our newly refurbished Colchester Head Office.
As a member of the Customer Care team, you will play a key role in delivering a consistently reliable and high-quality service to our customers, with issue resolution and the customer experience at the heart of everything you do.
The Role
As a Customer Care Executive, you will provide first-line support to customers by taking incoming calls and emails to process orders and enquiries, resolve issues, address problems at source and identify any potential concerns.
At the same time, you will build strong rapport with customers to drive customer satisfaction, while always looking for appropriate upsell and cross-sell opportunities.
Key Responsibilities of the Customer Care Executive
- Supporting customers by phone, e-mail and web-chat functions.
- Processing of orders, enquiries and quotations.
- Issue resolution, keeping customers informed of process, likely outcome and timeframes, resolve issues in a smart way and helpful way.
- Stock management – helping to manage out of stock products, liaising with third party suppliers, warehouse/operations communication.
- Sales admin support to the sales team in sending out samples and providing back office support.
- Customer outbound contact to ensure outstanding levels of service are maintained.
- Upsell and cross sell opportunities.
Skills and Experience
- Confident on the phone, strong customer service skills gained in previous customer facing roles.
- Strong IT skills, proficient with Excel and experience with ERP and CRM systems.
- Good typing skills will be required for quick processing of orders.
- Organised and able to prioritise activities and multi-task.
- Self-motivated with a positive can-do attitude, resilient and reliable character.
- What’s in it for you
- Permanent, term-time only position
- Hourly rate of up to £15 per hour (depending on experience)
- School holidays off, giving you more time to spend with your family
- Flexible working hours - our normal hours are 7.30am-4.30pm, but we can accommodate hours such as 9.00am-3.30pm
- Company-wide bonus scheme based on company profit performance
- Statutory pension
- Ongoing support and coaching from both internal and external sources
- Free parking and staff BBQs
- A friendly and positive team working environment and culture
About us
HBS Group is a growing, successful and well-established family-owned educational supplies business that has been at the forefront of the industry for over 50 years.
With a client base that exceeds 3,000 schools across the South East, the company is focused on continuing to strengthen our position in the market, with a product offering that already spans over 20,000 products and industry-leading levels of customer service.
Interested?
If you think you're right for this Customer Care Executive role, then click the 'Apply Now' button and send us your CV and we'll consider you for the first round of interviews.
Customer Care Executive in Colchester employer: HBS Group Careers
HBS Group is an excellent employer for those starting their financial careers, offering a supportive and friendly work environment in Colchester. With over 50 years in the educational supplies sector, employees benefit from hands-on experience, a competitive salary, and opportunities for growth within a family-owned business that values innovation and teamwork. Enjoy perks like a company bonus plan, generous holiday allowance, and engaging team events, all while contributing to a company that serves over 3,000 schools across the South East.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Executive in Colchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at HBS Group Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HBS Group Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Executive in Colchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to HBS Group Careers:Your cover letter is your chance to shine! Tell us why you want to work at HBS Group Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HBS Group Careers!
How to prepare for a job interview at HBS Group Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
