Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with members, plan events, and enhance the community experience.
- Company: Join HubHub, a vibrant coworking space in London.
- Benefits: Flexible benefits, wellness initiatives, and exclusive discounts.
- Why this job: Make a real impact by fostering community and connection.
- Qualifications: Customer service experience and strong interpersonal skills required.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
As a Community & Member Experience Manager at HubHub you will play a pivotal role in creating an exceptional environment for our members. You’ll proactively engage with the community, responding to inquiries with attentiveness and care, while building strong relationships that foster a sense of belonging. By understanding the unique needs of each member, you’ll help maintain a welcoming and productive atmosphere. In addition, you will oversee the onboarding process and deliver engaging community events and programming across our two London locations. This dynamic role requires outstanding customer service skills, event planning expertise, and the ability to manage administrative tasks efficiently to ensure every interaction enhances the HubHub experience.
What might appear on your to-do list?
- Community Engagement:
- Build and maintain strong relationships with members to ensure a positive coworking experience.
- Facilitate the onboarding process for new members, including tours, orientations, and answering any questions.
- Gather and act on member feedback to continuously improve the coworking space and services.
- Serve as the primary point of contact for member inquiries, ensuring timely and professional resolution.
- Assist with move-ins and move-outs, ensuring seamless transitions.
- Help develop member retention strategy in order to maintain desired occupancy.
- Set an example for the team in delivering outstanding customer service and promoting best practices.
- Oversee the member experience team, providing guidance and support to the Workplace Operations Manager.
- Prepare and manage the community budget to ensure financial stability and support for community initiatives.
- Community Events and Programming:
- Plan, organize, and execute events such as workshops, networking events, social gatherings, and member spotlights, working in-line with the budget and saving costs where possible.
- Develop initiatives to foster collaboration and networking among members.
- Collaborate with the marketing manager and assist in promoting events and community activities through social media, newsletters, and other communication channels.
- Administrative and Operational Duties:
- Manage meeting room and day desk bookings for members and external clients.
- Maintain accurate membership records, invoices, and payments.
- Oversee mail handling, access card distribution, and workspace readiness.
- Conduct daily/weekly floor checks to ensure cleanliness and functionality, reporting any facilities issues.
- Manage the programming and distribution of access cards to members, ensuring the security and access control of the co-working space.
- Monitor and enforce Health and Safety compliance and ensure planned maintenance schedules are met to maintain the co-working space’s operational efficiency.
- Collaborate with maintenance teams and contractors to address any issues promptly.
- Handle administrative tasks related to community management and member services.
- Provide basic IT assistance (Wi-Fi, printer setup, troubleshooting).
- Manage AV setups and room configurations for meetings and events.
- Ensure all member inquiries and issues are addressed promptly and professionally.
- Any other ad hoc duties as requested by the Workspace Operations Manager.
Do you meet these criteria?
- Prior experience in a customer service or hospitality industry is preferred.
- Proven experience in community management and customer service is a strong plus.
- Manage budgets by developing financial forecasts based on historical data and market trends while tracking expenditures against approved budgets.
- Excellent interpersonal skills with the ability to balance numerous different priorities and demands on a daily basis.
- Proficiency in using office software and AV equipment.
- Resourceful team player who excels at building trusting relationships with members and colleagues.
- Proficiency in English language is a must.
- Exceptional organizational and multitasking skills.
- H&S competencies advantageous.
- Ability to work independently and as part of a team.
What you can expect from us
We provide a comprehensive and flexible benefits package designed to support your wellbeing, lifestyle, and future. The nature of the role requires daily on-site presence but remote working is possible within company guidelines and prior approval of the direct manager. Core benefits include pension, life insurance, and income protection. Flexible and salary sacrifice options cover private medical and dental plans, gym membership, cycle-to-work, and childcare support. Wellbeing and family benefits include an Employee Assistance Program, health screenings, enhanced parental leave, and access to wellness initiatives. You’ll also enjoy a range of additional perks such as flexible working, office events, healthy snacks, and exclusive discounts.
Sound good? Let us know you’re interested!
Community & Member Experience Manager employer: Hbreavis
Contact Detail:
Hbreavis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community & Member Experience Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what events they host and how they engage with their community. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about building relationships, think of examples from your past experiences where you’ve gone above and beyond for someone. Be ready to share these stories during your interview to demonstrate your fit for the role.
✨Tip Number 3
Don’t forget to ask questions during your interview! This shows that you’re engaged and interested. Ask about their community initiatives or how they gather member feedback. It’s a great way to show you’re already thinking about how to enhance the HubHub experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen on joining the team. We can’t wait to see your application!
We think you need these skills to ace Community & Member Experience Manager
Some tips for your application 🫡
Show Your Passion for Community: When writing your application, let us see your enthusiasm for building strong community relationships. Share any relevant experiences that highlight your ability to engage with members and create a welcoming atmosphere.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with our needs, so don’t be shy about showcasing your event planning and customer service expertise!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. Highlight your key achievements and how they relate to the role.
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets into the right hands!
How to prepare for a job interview at Hbreavis
✨Know Your Community
Before the interview, dive deep into HubHub's community values and member experiences. Familiarise yourself with their events and initiatives to show that you genuinely care about creating a welcoming environment.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Highlight how you resolved issues or enhanced member experiences, as this role is all about building strong relationships.
✨Event Planning Prowess
Be ready to discuss your event planning experience. Think of specific events you've organised, the challenges you faced, and how you ensured they were successful. This will demonstrate your ability to create engaging community programming.
✨Demonstrate Organisational Skills
Since the role involves managing multiple tasks, come prepared with examples of how you've effectively prioritised and managed your workload in previous roles. This will reassure them that you can handle the dynamic nature of the position.
