IT Professional Services Manager

Due to promotion, we are looking for our next IT Professional Services Manager at The HBP Group. Leading our IT Professional Services & Operations team, you will ensure that team objectives align with the company’s strategic goals. You will drive team performance, foster collaboration, and continuously improve processes. Your leadership will create a high performing, motivated team that thrives in a positive, inclusive, and supportive work environment. In this role, you will embody the company’s seven core values: helpfulness, trustworthiness, kindness, ownership, respect, self-awareness, and delivering WOW moments.

Your leadership will also focus on driving operational excellence, promoting innovation, and improving service delivery to ensure that our clients receive exceptional service. The role includes process optimisation, financial management, and team development, with a focus on continuous improvement., Team Leadership & Culture

• Lead by example, fostering a high-performance culture aligned with the company’s core values.

• Mentor and support team members through regular 121 sessions and team meetings, ensuring clear communication and collaboration.

• Provide coaching and development opportunities to encourage growth and accountability within the team.

• Promote teamwork, knowledge sharing, and a supportive work environment.

Performance Excellence

• Set clear, measurable goals that align with both the team’s and the company’s strategic objectives.

• Provide regular feedback, recognising achievements and addressing challenges to promote continuous improvement.

• Foster a results-oriented mindset by holding yourself and the team accountable for delivering high quality work on time.

Process Optimisation & Technology Adoption

• Identify areas where team processes can be improved, leading initiatives to implement changes.

• Drive the adoption of emerging technologies and tools to streamline workflows and increase efficiency.

• Implement quality assurance processes to ensure high quality solutions and services.

Strategic Impact

• Align team objectives with broader company goals, ensuring that all actions contribute to long term success.

• Use data driven insights to make informed decisions and enhance the team’s performance.

• Lead strategic initiatives focused on immediate operational needs and future growth opportunities.

Financial Stewardship

• Manage the team’s financial resources responsibly, ensuring that budget allocations are effectively used to achieve goals.

• Contribute to accurate forecasting, budgeting, and managing financial risks to support team success.

• Ensure that all financial activities adhere to the company’s internal controls and external regulations.

MAIN TASKS

Team Development: Lead, mentor, and develop your team, conducting regular performance reviews and creating individualised growth plans (TTPs & Progression Plans).

Operational Efficiency: Continuously seek ways to improve team processes, using data and AI tools to increase productivity.

Resource Management: Ensure optimal resource allocation to meet project demands and deadlines.

Client Engagement: Maintain excellent relationships with clients, ensuring smooth project delivery and post project support.

KPI Management: Monitor and report on key performance metrics to drive accountability and transparency.

• PRINCE2 Agile Foundation/ Waterfall/ Scrum Master/ SAFe qualification or equivalent as determined by a combination of education, experience, and demonstrated competencies., Above + PRINCE2 Agile Practitioner, Demonstrated experience in building and developing teams, providing mentorship, and fostering professional growth.

• Strong understanding of strategic planning and execution, with experience in aligning team goals with broader company objectives.

• Proven ability to manage team budgets and contribute to financial decision making.

• Familiarity with AI tools and data driven decision making processes.

Key Competencies:

• Leadership: Proven ability to lead teams, inspire motivation, and foster collaboration.

• Performance Management: Skilled in conducting reviews, setting goals, and driving employee development.

• Strategic Thinking: Strong ability to align team objectives with company strategy and make data-driven decisions.

• Communication: Exceptional interpersonal and communication skills, with the ability to manage diverse teams and deliver clear, constructive feedback.

• Process Optimisation: Experience in improving workflows and processes.

• Financial Acumen: Knowledgeable in budgeting, forecasting, and financial decision making.

• AI & Technology: Comfortable adopting and utilizing AI and data analytics to inform business decisions.

• Bereavement leave

• Company events

• Company pension

• On-site parking

• Sick pay, So, on top of the normal benefits, we think some of the amazing reasons to join us are:

• 28 days of holiday, plus bank holidays = 36 days holiday total! – Prorated for part time employees.

• Option to sell back holiday*

• Salary Sacrifice Pension Scheme*

• A pro-active team of staff who organise regular social events and sporting activities – This includes a Mid-Year and Year End Appreciation Party. We also have a number of themed office days including for Pancake day and also to support our chosen charity

• A friendly inclusive environment across the whole office – we really are a great bunch!

• Enhanced Maternity Pay *

• Enhanced Paternity Pay *

• Enhanced Bereavement Leave, with our "Time to say goodbye leave"

• Free lunches

• Casual business dress code (with option to choose from our free workwear wardrobe selection)

• Christmas Thank You Bonus *

• Support and guidance from your very first day!

• Tailored Training Plans to support success in your role.

• Personal Development Plans to support career advancement.

• On-site parking

• Company Sick Pay *

• Wellness activities

• Length of service / eligibility criteria