At a Glance
- Tasks: Solve complex technical challenges and deliver outstanding customer experiences.
- Company: Join The HBP Group, where technology meets exceptional people.
- Benefits: Enjoy a collaborative culture, technical development opportunities, and genuine autonomy.
- Other info: Work with modern technologies in a dynamic environment.
- Why this job: Make a real impact by solving problems others can't and enhancing customer relationships.
- Qualifications: 3+ years in senior technical support with strong troubleshooting skills.
Be the Engineer Customers Remember
At The HBP Group, we believe great technology is only part of the solution. What truly sets us apart is our people and the effortless experience they create for our customers.
We're looking for a Senior Service Desk Engineer (3rd Line) who thrives on solving complex technical challenges, taking ownership when others can't, and restoring customer confidence when it matters most.
This isn't a typical 3rd Line support role.
You'll be our senior technical troubleshooter... the person we trust to step into our most challenging customer situations, coordinate teams, solve complex infrastructure issues, and deliver outcomes that leave customers feeling supported, informed and valued.
If you're technically exceptional, calm under pressure, and passionate about delivering outstanding customer experiences, we'd love to hear from you.
What You'll Be Doing
As one of our senior technical specialists, you'll
- Own and resolve high-priority technical escalations from start to finish.
- Act as the senior technical contact during major customer incidents.
- Travel to customer sites when hands-on expertise is needed.
- Lead investigations across Microsoft, networking, cloud and infrastructure technologies.
- Work closely with Project Delivery, Service Delivery, Technical Services and third-party vendors.
- Communicate confidently with customers, translating technical complexity into clear, reassuring updates.
- Identify root causes—not just quick fixes—and drive continual service improvement.
- Help improve standards, documentation and processes across the business.
- What You'll Bring
We're looking for someone who combines deep technical knowledge with outstanding customer skills.
Essential experience
- 3+ years in a senior technical support or infrastructure role
- Experience supporting business-critical environments
- Strong troubleshooting and diagnostic skills
- Excellent communication and stakeholder management
- Ability to prioritise multiple complex issues simultaneously
- Full UK driving licence and willingness to travel to customer sites
- Technical expertise
You'll have experience across several of the following
- Microsoft 365
- Windows Server
- Active Directory & Entra ID
- Microsoft Azure
- Networking (Switching, Routing, Firewalls & VPNs)
- VMware / Hyper-V
- Storage technologies
- Endpoint Management
- Backup & Disaster Recovery
- Security technologies
Microsoft certifications and networking certifications are highly desirable.
What Makes You Different
Technical skills will get you noticed.
Your attitude is what will make you successful.
At HBP we look for people who
- Take ownership rather than passing problems on.
- Build trust through honest, proactive communication.
- Make technology easy for customers to understand.
- Stay calm and solutions-focused under pressure.
- Work collaboratively across teams.
- Constantly look for ways to improve both customer experience and service delivery.
We believe every interaction should make life easier for our customers.
Why Join The HBP Group?
We're committed to creating an environment where talented people can do their best work.
You'll enjoy
- Working with modern Microsoft and infrastructure technologies
- Exposure to complex enterprise environments
- Opportunities for technical development and certifications
- A collaborative, supportive culture
- Genuine autonomy and responsibility
- A role where your expertise has real impact on customers and the business
- Apply Now
If you're an experienced infrastructure engineer who enjoys solving the problems others can't, values customer relationships as much as technology, and wants to make a real difference, we'd love to hear from you.
Apply today and help us deliver technology that simply works... and customer experiences that people remember.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
Due to the high number of applications, we thank all applicants for their interest; however, only those selected for an interview will be contacted
Senior Service Desk Engineer employer: HBP Systems Ltd
The HBP Group is an exceptional employer that prioritises the well-being and growth of its employees, offering a vibrant work culture where innovation thrives. With a commitment to employee development through tailored training plans and personal development opportunities, along with generous benefits like 36 days of holiday and enhanced family leave, we ensure our team feels valued and supported. Join us in Scunthorpe, Peterborough, or remotely, and be part of a dynamic team dedicated to transforming businesses with cutting-edge technology while enjoying a friendly and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Desk Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what HBP Systems Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges HBP Systems Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at HBP Systems Ltd!
✨Direct Apply to HBP Systems Ltd
Let's not forget to apply directly through the HBP Systems Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Service Desk Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at HBP Systems Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at HBP Systems Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at HBP Systems Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
