At a Glance
- Tasks: Lead automation initiatives and enhance customer environments with proactive monitoring.
- Company: Dynamic tech company focused on innovation and efficiency.
- Benefits: Ownership of projects, career growth opportunities, and a supportive team environment.
- Other info: Collaborative culture with a focus on continuous improvement and team support.
- Why this job: Make systems smarter and reduce manual tasks while driving real change.
- Qualifications: Experience in RMM platforms, scripting skills, and a passion for automation.
The predicted salary is between 60000 - 75000 £ per year.
We’re looking for an experienced RMM & Automation Lead to take ownership of how we monitor, manage, and improve customer environments. You’ll be central to evolving our approach, moving us away from reactive support and toward a more proactive, automation‑led model using NinjaOne. Alongside hands‑on technical work, you’ll guide a small team and influence how services are delivered across the business.
Where You’ll Make an Impact
- Automation & Operational Efficiency: introduce and refine automation that removes repetitive tasks, reduces ticket volumes, and improves consistency across environments.
- RMM Platform Ownership: take responsibility for platform configuration, maintenance, and development to deliver real value.
- Monitoring That Actually Works: reshape monitoring to be meaningful and actionable, cutting through alert fatigue and focusing on what matters.
- Stability, Performance & Uptime: improve reliability of customer environments, ensuring systems are healthy, performant, and well‑maintained.
- Security & Patch Standards: drive strong patching discipline and security practices across endpoints, improving compliance and reducing risk.
- Team Support & Technical Direction: act as a senior technical reference, supporting, mentoring, and guiding a small team working with alerts and automation.
- Continuous Improvement Mindset: identify patterns, analyse trends, and implement long‑term improvements beyond immediate fixes.
- Cross‑Team Collaboration: work closely with service desk and technical teams to streamline processes and improve workflow across the business.
Why this Role Stands Out
- Making systems quieter, smarter, and more reliable.
- Reducing dependency on manual intervention.
- Improving how an MSP operates at its core.
About You
- Prefer fixing root causes over repeatedly solving the same issue.
- Drawn to automation and efficiency.
- Confident working with scripting (especially PowerShell).
- Experience in MSP or multi‑client environments.
- Comfortable supporting or leading others.
- Care about how systems perform—not just whether they’re "working."
Your Technical Background
- RMM platforms (experience with NinjaOne is a strong advantage).
- Automation and scripting (PowerShell essential).
- Monitoring, alerting, and incident handling.
- Endpoint and patch management.
- Security and compliance fundamentals.
- Improving service performance and reducing repeat issues.
Additional Experience That Helps
- Exposure to PSA tools and service workflow integration.
- Familiarity with Cyber Essentials, ISO 27001, or similar frameworks.
- Understanding of backup and disaster recovery concepts.
What Success Looks Like
- Fewer tickets because problems are prevented, not just resolved.
- More reliable and stable customer environments.
- Strong patching and improved security posture.
- A well‑structured, efficient RMM capability that supports proactive service delivery.
What You’ll Get in Return
- Ownership over how automation and monitoring evolve.
- The ability to shape systems and processes.
- A balance of hands‑on engineering and leadership.
- Opportunities to grow into more senior or strategic roles.
- A team and business that values improvement and initiative.
RMM & Automation Lead in Scunthorpe employer: HBP Systems Ltd
Join a forward-thinking company that prioritises innovation and efficiency, where as an RMM & Automation Lead, you will have the opportunity to shape the future of service delivery through automation and proactive management. Our collaborative work culture fosters continuous improvement and values your initiative, while offering ample opportunities for professional growth in a supportive environment. Located in a vibrant area, we provide a dynamic workplace that encourages creativity and teamwork, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land RMM & Automation Lead in Scunthorpe
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or local tech events. It's all about making connections and showing off your passion for automation and efficiency.
✨Tip Number 2
Showcase your skills! Create a portfolio or GitHub repository with examples of your automation scripts or RMM projects. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to RMM and automation. Think about how you've tackled challenges in the past and be ready to share those stories!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace RMM & Automation Lead in Scunthorpe
Some tips for your application 🫡
Show Your Passion for Automation:When writing your application, let us see your enthusiasm for automation and efficiency. Share specific examples of how you've implemented automation in the past and the impact it had on reducing repetitive tasks or improving performance.
Tailor Your Experience:Make sure to highlight your experience with RMM platforms, especially NinjaOne, and any relevant scripting skills like PowerShell. We want to know how your background aligns with our needs, so don’t hold back on those details!
Focus on Problem-Solving:We love candidates who prefer fixing root causes over just putting out fires. In your application, mention instances where you identified patterns or trends that led to long-term improvements, showcasing your continuous improvement mindset.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at HBP Systems Ltd
✨Know Your Automation Tools
Make sure you’re well-versed in NinjaOne and any other RMM platforms. Be ready to discuss how you've used automation to improve efficiency in past roles, and think of specific examples where your actions led to reduced ticket volumes or improved system performance.
✨Showcase Your Problem-Solving Skills
Prepare to talk about how you prefer fixing root causes over just putting out fires. Have a few stories ready that highlight your ability to identify patterns and implement long-term improvements, especially in multi-client environments.
✨Demonstrate Leadership and Team Support
Since this role involves guiding a small team, be prepared to share your experiences in mentoring or leading others. Discuss how you’ve supported team members in technical challenges and how you foster collaboration across teams to streamline processes.
✨Emphasise Continuous Improvement
Highlight your mindset for continuous improvement. Talk about any initiatives you've led or been part of that focused on enhancing operational efficiency, security practices, or monitoring systems. This will show your commitment to driving real change.
