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For Companies At a Glance
- Tasks: Support customers with Microsoft Dynamics 365 Business Central and improve their system usage.
- Company: Dynamic tech company focused on customer support and continuous improvement.
- Benefits: Flexible working options, ongoing development, and a chance to influence support delivery.
- Other info: Collaborative environment with opportunities for training and knowledge sharing.
- Why this job: Make a real impact by helping customers understand and effectively use their systems.
- Qualifications: Experience in Dynamics 365 Business Central and strong problem-solving skills.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Support with clarity. Solve with purpose. Help customers get more from their systems. This role is for someone who doesn’t just answer support queries but understands the impact behind them. If you enjoy solving problems, improving processes, and helping people confidently use Microsoft Dynamics 365 Business Central, you’ll feel at home here.
The Role
We’re looking for an experienced Business Central Service Desk Analyst to act as the first point of contact for our customers. You’ll be central to how we deliver support – not just resolving issues but improving how customers use their systems day to day. Alongside hands‑on support, you’ll guide users through best practice, deliver training, and contribute to a more proactive, customer‑focused service.
Where You’ll Make an Impact
- Customer Support That Adds Value: You’ll go beyond fixing issues, helping customers understand how to use Business Central effectively through clear advice, guidance, and training.
- Business Central Expertise: You’ll handle a wide range of queries, from simple “how to” questions through to data investigations, posting errors, and configuration challenges.
- Ticket Management That Drives Quality: You’ll manage tickets with accuracy and ownership, ensuring SLAs are met while focusing on resolving root causes rather than quick fixes.
- Training & Customer Enablement: You’ll deliver virtual training sessions, workshops, and create helpful resources that improve customer confidence and adoption.
- Data Accuracy & Financial Awareness: You’ll think critically about how issues affect financial data, processes, and reporting, ensuring solutions are accurate and meaningful.
- Continuous Improvement Mindset: You’ll spot patterns in recurring issues and suggest improvements that reduce future support demand.
- Team Collaboration: You’ll work closely with internal teams, sharing knowledge and helping improve how support is delivered across the business.
- Compliance & Security: You’ll handle customer data responsibly, ensuring all work aligns with GDPR and internal security standards.
Why This Role Stands Out
It’s about helping customers actually understand their system, improving how support is delivered, and making Business Central easier to use day to day. You’ll have the opportunity to influence, guide, and improve… not just react.
About You
- You prefer solving root causes over repeat fixes.
- You can explain technical concepts in a simple, user‑friendly way.
- You’re confident working with financial data and ERP processes.
- You enjoy helping others learn and improve.
- You’re organised, detail‑focused, and customer‑driven.
Your Business Central Experience
- Troubleshooting posting errors and general ledger issues.
- Supporting purchase and sales processes, journals, and transactions.
- Investigating discrepancies, missing data, and reconciliation issues.
- Understanding master data, dimensions, and reporting impact.
- Supporting setup and configuration of customers, vendors, and items.
- Explaining workflows such as posting groups, approvals, and document processes.
- Experience with integrations, reporting tools, or process improvement is a plus.
Your Technical Background
- Supporting multiple customers on Dynamics 365 Business Central (2+ years).
- Customer‑facing technical support environments.
- Ticketing systems such as Halo, Zendesk, or ServiceNow.
- Microsoft tools including Excel, Word, and Modern Workplace applications.
- ITIL or similar service‑management frameworks.
Additional Experience That Helps
- AAT Level 2 qualification (or equivalent finance experience).
- MB‑800 certification (or equivalent experience).
- Experience delivering training or customer workshops.
What You’ll Get in Return
- A balance of technical support and customer engagement.
- Opportunities to deliver training and share knowledge.
- The chance to influence how support is delivered.
- Ongoing development and learning opportunities.
- Flexible working with remote options (Scunthorpe, Peterborough, or Hull).
MS Dynamics 365 Business Central Service Desk Analyst in Peterborough employer: HBP Systems Ltd
Contact Detail:
HBP Systems Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MS Dynamics 365 Business Central Service Desk Analyst in Peterborough
✨Tip Number 1
Get to know the company and its culture before your interview. Research their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions related to customer support and Microsoft Dynamics 365. Think about specific examples from your past experiences that demonstrate your problem-solving skills and ability to improve processes.
✨Tip Number 3
Prepare some insightful questions to ask at the end of your interview. This shows your enthusiasm for the role and helps you understand how you can contribute to improving customer support and training.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the position can keep you top of mind and show your professionalism. And remember, apply through our website for the best chance!
We think you need these skills to ace MS Dynamics 365 Business Central Service Desk Analyst in Peterborough
Some tips for your application 🫡
Show Your Passion for Problem-Solving: When you write your application, let us know how much you enjoy solving problems. Share specific examples of how you've tackled challenges in the past, especially related to Microsoft Dynamics 365 Business Central. We love seeing candidates who are genuinely excited about helping others!
Be Clear and Concise: We appreciate clarity in applications. Make sure your writing is straightforward and easy to understand. Avoid jargon unless it's relevant to the role. Remember, you're applying to help customers understand their systems better, so show us you can communicate effectively!
Highlight Your Customer-Focused Mindset: In your application, emphasise your experience in customer support and how you've gone above and beyond to ensure customer satisfaction. We want to see that you’re not just fixing issues but also improving the overall customer experience with Business Central.
Tailor Your Application to Us: Make sure to customise your application for this role. Mention specific skills and experiences that align with the job description. We want to see that you understand what we do at StudySmarter and how you can contribute to our mission. And don’t forget to apply through our website!
How to prepare for a job interview at HBP Systems Ltd
✨Know Your Business Central Inside Out
Before the interview, make sure you brush up on your knowledge of Microsoft Dynamics 365 Business Central. Be prepared to discuss specific features, common issues, and how you've resolved them in the past. This will show that you’re not just familiar with the system but also understand its impact on users.
✨Showcase Your Problem-Solving Skills
Think of examples where you've tackled complex support queries or improved processes. Be ready to explain your thought process and how you arrived at a solution. This will demonstrate your ability to go beyond just fixing issues and truly help customers understand their systems.
✨Prepare for Customer Interaction Scenarios
Since this role involves a lot of customer engagement, practice how you would handle different types of customer interactions. Think about how you would explain technical concepts in a user-friendly way and how you would guide users through best practices. Role-playing these scenarios can be really helpful.
✨Emphasise Continuous Improvement Mindset
Be ready to discuss how you've identified patterns in recurring issues and suggested improvements in your previous roles. Highlight any initiatives you've taken to enhance customer support or training resources. This shows that you're proactive and committed to making a positive impact.