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For Companies At a Glance
- Tasks: Support customers with Microsoft Dynamics 365 Business Central and improve their system usage.
- Company: Dynamic tech company focused on customer support and continuous improvement.
- Benefits: Flexible working options, ongoing development, and a chance to influence support delivery.
- Other info: Collaborative environment with opportunities for training and knowledge sharing.
- Why this job: Make a real impact by helping customers understand and effectively use their systems.
- Qualifications: Experience in Dynamics 365 Business Central and strong problem-solving skills.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Support with clarity. Solve with purpose. Help customers get more from their systems. This role is for someone who doesn’t just answer support queries but understands the impact behind them. If you enjoy solving problems, improving processes, and helping people confidently use Microsoft Dynamics 365 Business Central, you’ll feel at home here.
The Role
We’re looking for an experienced Business Central Service Desk Analyst to act as the first point of contact for our customers. You’ll be central to how we deliver support – not just resolving issues but improving how customers use their systems day to day. Alongside hands‑on support, you’ll guide users through best practice, deliver training, and contribute to a more proactive, customer‑focused service.
Where You’ll Make an Impact
- Customer Support That Adds Value: You’ll go beyond fixing issues, helping customers understand how to use Business Central effectively through clear advice, guidance, and training.
- Business Central Expertise: You’ll handle a wide range of queries, from simple “how to” questions through to data investigations, posting errors, and configuration challenges.
- Ticket Management That Drives Quality: You’ll manage tickets with accuracy and ownership, ensuring SLAs are met while focusing on resolving root causes rather than quick fixes.
- Training & Customer Enablement: You’ll deliver virtual training sessions, workshops, and create helpful resources that improve customer confidence and adoption.
- Data Accuracy & Financial Awareness: You’ll think critically about how issues affect financial data, processes, and reporting, ensuring solutions are accurate and meaningful.
- Continuous Improvement Mindset: You’ll spot patterns in recurring issues and suggest improvements that reduce future support demand.
- Team Collaboration: You’ll work closely with internal teams, sharing knowledge and helping improve how support is delivered across the business.
- Compliance & Security: You’ll handle customer data responsibly, ensuring all work aligns with GDPR and internal security standards.
Why This Role Stands Out
It’s about helping customers actually understand their system, improving how support is delivered, and making Business Central easier to use day to day. You’ll have the opportunity to influence, guide, and improve… not just react.
About You
- You prefer solving root causes over repeat fixes.
- You can explain technical concepts in a simple, user‑friendly way.
- You’re confident working with financial data and ERP processes.
- You enjoy helping others learn and improve.
- You’re organised, detail‑focused, and customer‑driven.
Your Business Central Experience
- Troubleshooting posting errors and general ledger issues.
- Supporting purchase and sales processes, journals, and transactions.
- Investigating discrepancies, missing data, and reconciliation issues.
- Understanding master data, dimensions, and reporting impact.
- Supporting setup and configuration of customers, vendors, and items.
- Explaining workflows such as posting groups, approvals, and document processes.
- Experience with integrations, reporting tools, or process improvement is a plus.
Your Technical Background
- Supporting multiple customers on Dynamics 365 Business Central (2+ years).
- Customer‑facing technical support environments.
- Ticketing systems such as Halo, Zendesk, or ServiceNow.
- Microsoft tools including Excel, Word, and Modern Workplace applications.
- ITIL or similar service‑management frameworks.
Additional Experience That Helps
- AAT Level 2 qualification (or equivalent finance experience).
- MB‑800 certification (or equivalent experience).
- Experience delivering training or customer workshops.
What You’ll Get in Return
- A balance of technical support and customer engagement.
- Opportunities to deliver training and share knowledge.
- The chance to influence how support is delivered.
- Ongoing development and learning opportunities.
- Flexible working with remote options (Scunthorpe, Peterborough, or Hull).
MS Dynamics 365 Business Central Service Desk Analyst employer: HBP Systems Ltd
Contact Detail:
HBP Systems Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MS Dynamics 365 Business Central Service Desk Analyst
✨Tip Number 1
Get to know the company and its culture before your interview. Research their values and how they support customers using Business Central. This will help you tailor your responses and show that you're genuinely interested in making an impact.
✨Tip Number 2
Practice explaining technical concepts in a simple way. Since you'll be helping customers understand their systems, being able to break down complex ideas into easy-to-digest bits is key. Try role-playing with a friend or family member to hone this skill.
✨Tip Number 3
Prepare examples of how you've solved problems in the past. Think about specific situations where you improved processes or helped customers overcome challenges. This will demonstrate your proactive mindset and ability to drive quality support.
✨Tip Number 4
Don’t forget to showcase your training skills! If you've delivered workshops or training sessions before, share those experiences. Highlighting your ability to empower others will resonate well with the role's focus on customer enablement.
We think you need these skills to ace MS Dynamics 365 Business Central Service Desk Analyst
Some tips for your application 🫡
Show Your Passion for Problem-Solving: When you write your application, let us know how much you enjoy solving problems. Share examples of how you've tackled challenges in the past, especially those related to Microsoft Dynamics 365 Business Central. We love candidates who can think critically and help customers understand their systems better!
Be Clear and Concise: We appreciate clarity in communication, so make sure your application is easy to read. Use straightforward language and avoid jargon unless it's relevant. This will show us that you can explain technical concepts simply, just like you would with our customers.
Highlight Your Customer-Focused Mindset: Since this role is all about helping customers, emphasise your experience in customer support. Talk about how you've gone above and beyond to ensure customer satisfaction and how you've contributed to improving processes. We want to see your commitment to delivering value!
Tailor Your Application to Us: Make sure to customise your application for this specific role. Mention how your skills and experiences align with what we’re looking for in a Business Central Service Desk Analyst. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at HBP Systems Ltd
✨Know Your Business Central Inside Out
Before the interview, make sure you brush up on your knowledge of Microsoft Dynamics 365 Business Central. Be prepared to discuss specific features, common issues, and how you've resolved them in the past. This will show that you’re not just familiar with the system but also understand its impact on users.
✨Showcase Your Problem-Solving Skills
Think of examples where you've tackled complex support queries or improved processes. Be ready to explain your thought process and how you arrived at a solution. This will demonstrate your ability to go beyond just fixing issues and truly help customers understand their systems.
✨Prepare for Customer Interaction Scenarios
Since this role involves a lot of customer engagement, practice how you would handle different types of customer interactions. Think about how you would explain technical concepts in a user-friendly way and how you would guide users through best practices. Role-playing these scenarios can be really helpful.
✨Emphasise Continuous Improvement Mindset
Be ready to discuss how you've identified patterns in recurring issues and suggested improvements in your previous roles. Highlight any initiatives you've taken to enhance customer support or training resources. This shows that you're proactive and committed to making a positive impact.