At a Glance
- Tasks: Lead and optimise outsourced sales teams to hit targets and drive performance.
- Company: Dynamic company focused on innovative sales strategies and team collaboration.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Exciting role with a focus on data-driven decision making and team leadership.
- Why this job: Join a high-energy team and make a real impact on sales success.
- Qualifications: Proven sales management experience and strong analytical skills.
The predicted salary is between 65000 - 65000 £ per year.
The Outsource Channel Manager is a data-driven role that requires commercial acumen and a deep understanding of the consumer base, the competitive market and an ability to analyse sales department performance. You will be a high performing, energetic member of the Senior Retail Team with a proactive, detail-driven approach to team performance. You are a front-line leader that gets involved in the day-to-day activities of your team, maintaining clear communication channels and managing the outsourced team performance to strict SLA’s.
Key Responsibilities
- Own the sales result for outsourced telesales and field sales, ensuring outsourced partner performance meets commercial targets.
- Engage daily with outsourced partners to review agent-level performance, conversion rates, ARPU, quality and compliance.
- Drive operational execution of outsourced partners, ensuring adherence to scripts, sales processes, quality standards and tactical plans.
- Ensure outsourced partners maximise sales leads, optimise contact rates, execute campaigns effectively and follow data-driven walklists.
- Monitor PIC rate, implementing training and/or recovery campaigns to ensure it remains below 10%.
- Work creatively to maximise use of lead data, building and managing campaigns designed to increase conversion.
- Own the strategic relationship with outsource agency leadership, ensuring collaboration and mutual success.
- Collaborate with internal teams to align outsourced activity with business objectives and promotional plans.
- Ensure customer feedback and ‘no reason’ insights feed into messaging, training and campaign optimisation.
- Manage the evolution of sales strategy and techniques as each cohort moves along the adoption curve.
Qualifications
- Strong track record of hitting revenue targets, and other performance KPIs.
- Experience managing outsourced telesales and field sales teams.
- Proven track record delivering sales results through vendor management.
- Experience working to strict SLAs and performance frameworks.
- Use of sales performance data to improve output.
- Edinburgh based. Hybrid working.
This role offers an excellent competitive salary circa £65,000.
Outsource Channel Manager employer: HBNL
As an Outsource Channel Manager at our Edinburgh-based company, you will thrive in a dynamic and supportive work culture that prioritises employee growth and development. We offer competitive salaries, hybrid working options, and a collaborative environment where your contributions directly impact our success. Join us to be part of a high-performing team that values innovation and excellence in driving sales performance.
StudySmarter Expert Advice🤫
We think this is how you could land Outsource Channel Manager
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. It’s all about making connections!
✨Tip Number 3
Prepare for the interview by practising common questions related to sales performance and team management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Outsource Channel Manager
Some tips for your application 🫡
Show Your Data-Driven Side:Since this role is all about being data-driven, make sure to highlight your analytical skills in your application. Share specific examples of how you've used data to drive sales results or improve team performance.
Demonstrate Your Commercial Acumen:We want to see that you understand the market and consumer behaviour. In your written application, mention any relevant experience you have with managing outsourced teams and how you’ve successfully met commercial targets.
Be Proactive and Detail-Driven:This role requires a proactive approach, so don’t shy away from showcasing your initiative. Include details about how you’ve taken charge in previous roles, especially in managing teams and ensuring adherence to performance standards.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at HBNL
✨Know Your Numbers
As an Outsource Channel Manager, you'll need to demonstrate your data-driven mindset. Brush up on key metrics like conversion rates and ARPU. Be ready to discuss how you've used sales performance data in the past to drive results.
✨Showcase Your Leadership Style
This role requires a proactive approach to team performance. Prepare examples of how you've engaged with teams in the past, especially in managing outsourced telesales or field sales. Highlight your communication skills and how you maintain clear channels with your team.
✨Understand the Market
Familiarise yourself with the competitive landscape and consumer base relevant to the company. Research their current strategies and be prepared to discuss how you can contribute to their success by leveraging your market knowledge.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to implement training or recovery campaigns to improve performance. Be ready to explain your thought process and the outcomes of your actions.
