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For Companies At a Glance
- Tasks: Join our team to build and maintain a reliable fibre network for rural communities.
- Company: HBNL, a fast-growing telecoms company dedicated to bridging the digital divide.
- Benefits: Dynamic work environment, competitive salary, and opportunities for personal growth.
- Other info: Ideal for tech enthusiasts who thrive in a fast-paced, supportive environment.
- Why this job: Make a real impact on customer experience and help shape the future of broadband in Scotland.
- Qualifications: CCNA or JNCIA certified with a solid understanding of networking technologies.
The predicted salary is between 35000 - 45000 £ per year.
At HBNL, our mission is to bridge the digital divide by providing future-proofed, ultra-fast fibre broadband to underserved, rural communities across Scotland. We put people at the heart of everything we do, providing a dynamic, supportive environment where customer centricity is championed. That’s why our customers love our product, rating us Excellent on Trustpilot. We’ve undertaken significant growth, but we’ve got big plans to do more. Join us to help shape the future of rural broadband in Scotland.
The role at a glance: As a Network Operations Engineer, you’ll play a critical role in the build, operation and ongoing performance of our fibre network. Working at the heart of our network operations team, you’ll help ensure our network remains reliable, scalable and delivered to the highest safety and quality standards. This is a hands-on role, ideal for someone with a strong technical background in fibre networks who enjoys problem solving, continuous improvement and delivering an exceptional customer experience. This role is ideal for someone who thrives in a fast-growing telecoms environment and is passionate about customer experience, operational excellence, and stakeholder management.
What you’ll do:
- Act as a point of escalation for customer support and field teams, ensuring customer technical faults are resolved in a timely manner, working alongside other teams to achieve this.
- Day-to-day network and performance monitoring.
- Network troubleshooting and fault analysis; hardware troubleshooting and repair.
- Deployment and maintenance of network monitoring, analysis and reporting tools.
- Application of configuration changes and software upgrades via our change control processes.
- Provide incident response and management during periods of network or service failures.
- Produce and maintain network documentation and data integrity.
- Managing major incidents within HBNL’s network and infrastructure affecting our customer base.
- Ensure stable and reliable network services (e.g. access products, service networks and core network etc).
What you’ll bring:
- CCNA or JNCIA certified or equivalent level of knowledge.
- Solid understanding of some or all the following technologies: IP Protocols (ICMP, UDP, TCP); IP filtering and Firewalling; Routing Protocols (BGP, OSPF, ISIS); MPLS; Ethernet.
- Experience with some of the following is preferred: Juniper, Cisco, Adtran and within an IT, altnet or NOC environment.
- Ability to work autonomously and manage own workload efficiently.
- Proven ability to deliver against operational targets and comfortable working in a fast-paced, operational environment.
- You’ll have a fantastic attitude, be naturally curious and have a relentless drive to make things better.
- Be eligible to work in the UK.
If you’re passionate about delivering exceptional broadband services and want to make a real impact, we’d love to hear from you. Please apply with your CV and a short supporting statement outlining your suitability for the role.
Network Operations Engineer employer: HBNL
Contact Detail:
HBNL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Operations Engineer
✨Tip Number 1
Network with industry professionals! Attend local tech meetups or online webinars related to fibre networks. This is a great way to connect with people who might know about job openings or can give you insider tips on the application process.
✨Tip Number 2
Show off your skills in practical ways! Consider creating a portfolio that highlights your troubleshooting successes or any projects you've worked on. This can really set you apart when you're chatting with potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to fibre networks and customer service scenarios. We recommend practising with a friend or using mock interview platforms to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our mission to improve broadband services in rural Scotland.
We think you need these skills to ace Network Operations Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in network operations and fibre technology. We want to see how your skills align with our mission to provide exceptional broadband services.
Craft a Compelling Supporting Statement: In your supporting statement, share why you're passionate about customer experience and operational excellence. This is your chance to show us your personality and how you can contribute to our team!
Showcase Problem-Solving Skills: Since the role involves troubleshooting and fault analysis, include examples of how you've tackled technical challenges in the past. We love seeing candidates who thrive on solving problems!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to shape the future of rural broadband in Scotland.
How to prepare for a job interview at HBNL
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IP protocols, routing protocols, and the specific technologies mentioned in the job description. Be ready to discuss how you've applied this knowledge in real-world scenarios, as it shows you're not just familiar with the terms but can actually use them.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully troubleshot network issues or improved processes. This role is all about operational excellence, so demonstrating your ability to think critically and resolve problems will set you apart.
✨Emphasise Customer Centricity
Since HBNL values customer experience highly, be ready to talk about how you've prioritised customer needs in your previous roles. Share specific instances where your actions led to improved customer satisfaction or resolved technical faults quickly.
✨Be Ready for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to network failures or incidents. Practise articulating your thought process and decision-making steps clearly, as this will demonstrate your readiness to handle real-time challenges in a fast-paced environment.