At a Glance
- Tasks: Help customers with their queries and ensure a smooth onboarding experience.
- Company: Join a friendly team dedicated to exceptional customer service.
- Benefits: Competitive salary, flexible hours, and a supportive work environment.
- Other info: Opportunity to work in a dynamic team with shared goals.
- Why this job: Make a real difference in customers' lives while developing your communication skills.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 25000 - 28000 £ per year.
Are you a natural communicator who loves helping people? We’re looking for a friendly, proactive individual with excellent customer service skills to join our customer service team. In this role, you’ll play a key part in each customer’s journey — from their first questions about who we are, to helping them get set up with full fibre and supporting them through installation.
Reporting to the Customer Operations Team Leader, you’ll handle customer queries across phone, email, and web chat, ensuring every customer receives a simple, smooth and positive experience. As we aim to be available when our customers need us, your working pattern will include some early evening shifts (to be discussed) shared across the wider team.
What You’ll Be Doing- Responding to enquiries from potential customers via phone, email, or web chat — understanding their needs and recommending the best products.
- Keeping customers fully updated throughout their onboarding process, including scheduling installations and creating accurate customer accounts.
- Managing your customer pipeline in line with performance targets while delivering an exceptional service experience.
- Providing tailored support to customers who need extra guidance until their fibre service is successfully up and running.
- Working closely with teams such as Finance and Field Engineering to ensure a seamless onboarding journey.
- Assisting with responses to customer interactions across our social media channels.
- A customer-first mindset and a passion for creating positive experiences.
- Previous experience in a customer-facing role (retail, hospitality, office-based, or similar).
- Strong teamwork skills — you’ll be part of a small, supportive team working towards shared goals.
- Flexibility to work a full-time shift which includes some early evening finishes (8pm) and with occasional Saturdays 9–5.
£25,000 to £28,000 per annum
Hours: 35 hours per week
Customer Operations Executive in Inverness employer: HBNL
Join a dynamic and supportive team where your passion for customer service can truly shine. We offer a vibrant work culture that prioritises employee growth, with opportunities for training and development to help you excel in your role as a Customer Operations Executive. Located in a thriving area, we provide a flexible working environment that values work-life balance, ensuring you can make a meaningful impact while enjoying the benefits of a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Executive in Inverness
✨Tip Number 1
Get to know the company inside out! Research our values, mission, and the products we offer. This way, when you chat with us, you can show off your knowledge and passion for what we do.
✨Tip Number 2
Practice your communication skills! Whether it’s over the phone or through web chat, being clear and friendly is key. Try role-playing with a friend to get comfortable with common customer queries.
✨Tip Number 3
Be proactive during your interview! Think of questions you can ask about the team and the role. This shows us you’re genuinely interested and ready to jump in and help our customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team!
We think you need these skills to ace Customer Operations Executive in Inverness
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your previous experience in customer-facing roles. We want to see how you've created positive experiences for customers in the past, so share specific examples that showcase your skills!
Be Friendly and Proactive:Since we're looking for a friendly and proactive individual, let your personality shine through in your application. Use a warm tone and express your enthusiasm for helping people — it’ll make you stand out!
Tailor Your Application:Take the time to tailor your application to our job description. Mention how your skills align with what we’re looking for, especially around communication and teamwork. It shows us you’ve done your homework!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy — just follow the prompts!
How to prepare for a job interview at HBNL
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond to help a customer or resolved a tricky situation. This will demonstrate your customer-first mindset.
✨Practice Common Interview Questions
Anticipate questions related to customer operations and communication. Practice your responses to questions like 'How do you handle difficult customers?' or 'Can you describe a time you worked as part of a team?' This will help you feel more confident during the interview.
✨Be Ready for Role-Playing Scenarios
Since this role involves direct customer interaction, be prepared for potential role-playing scenarios during the interview. They might ask you to handle a mock customer query. Stay calm, listen carefully, and respond as if you were speaking to a real customer.
