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- Tasks: Drive revenue growth by managing outsourced sales teams and optimising performance.
- Company: Join Highland Broadband Networks, a leader in providing fibre broadband to rural communities.
- Benefits: Competitive salary of £65,000, hybrid working, and a chance to make a real impact.
- Other info: Dynamic role with opportunities for professional growth and collaboration.
- Why this job: Be part of a mission to close the digital divide and enhance community connectivity.
- Qualifications: Proven sales management experience and a track record of hitting targets.
The predicted salary is between 65000 - 65000 £ per year.
Eden Scott is delighted to be working with Highland Broadband Networks Limited (HBNL), a telecommunications company based in Edinburgh that provides full-fibre broadband to rural and semi-rural communities across Scotland, including the Highlands, Fife, and Stirlingshire. They believe that connectivity is at the heart of local communities. Since 2015, they’ve focused on closing the digital divide by rolling out industry-leading gigabit-capable fibre broadband to towns and villages who were otherwise being left behind by other providers.
They have created a new role and are now seeking an Outsource Channel Manager to join the team. You will be responsible for developing strategies to drive revenue growth and ensuring the achievement of sales targets through management of the outsourced Tele and Field Sales teams. You will be a high performing, energetic member of the Senior Retail Team with a proactive, detail driven approach to team performance. You are a front-line leader that gets involved in the day-to-day activities of your team, maintaining clear communication channels and managing the outsourced team performance to strict SLA’s. The Outsource Channel Manager is a data-driven role that requires commercial acumen and a deep understanding of the consumer base, the competitive market and an ability to analyse sales department performance.
Key responsibilities of the role:
- Own the sales result for outsourced telesales and field sales, ensuring outsourced partner performance meets commercial targets.
- Engage daily with outsourced partners to review agent-level performance, conversion rates, ARPU, quality and compliance.
- Drive operational execution of outsourced partners, ensuring adherence to scripts, sales processes, quality standards and tactical plans.
- Ensure outsourced partners maximise sales leads, optimise contact rates, execute campaigns effectively and follow data-driven walklists.
- Monitor PIC rate, implementing training and/or recovery campaigns to ensure it remains below 10%.
- Work creatively to maximise use of lead data, building and managing campaigns designed to increase conversion.
- Own the strategic relationship with outsource agency leadership, ensuring collaboration and mutual success.
- Collaborate with internal teams to align outsourced activity with business objectives and promotional plans.
- Ensure customer feedback and ‘no reason’ insights feed into messaging, training and campaign optimisation.
- Manage the evolution of sales strategy and techniques as each cohort moves along the adoption curve.
Key skills and experience required:
- Strong track record of hitting revenue targets, and other performance KPIs.
- Experience managing outsourced telesales and field sales teams.
- Proven track record delivering sales results through vendor management.
- Experience working to strict SLAs and performance frameworks.
- Use of sales performance data to improve output.
- Edinburgh based. Hybrid working.
This role offers an excellent competitive salary circa £65,000. Eden Scott is dealing exclusively with HBNL on this vacancy so to be considered for this opportunity, please submit your CV online or to sally.rae@edenscott.com.
Outsource Channel Manager in Edinburgh employer: HBNL
Contact Detail:
HBNL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outsource Channel Manager in Edinburgh
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission, especially how they’re closing the digital divide in Scotland. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your experience in managing outsourced teams and hitting sales targets, as these are key for the Outsource Channel Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that dream job!
We think you need these skills to ace Outsource Channel Manager in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Outsource Channel Manager role. Highlight your experience with managing outsourced teams and hitting revenue targets. We want to see how your skills align with what HBNL is looking for!
Showcase Your Data Skills: Since this role is data-driven, don’t forget to showcase your ability to analyse sales performance and use data to drive results. We love seeing numbers that back up your achievements, so include those where possible!
Keep It Clear and Concise: When writing your application, keep it clear and concise. Use bullet points for key achievements and make it easy for us to read. Remember, first impressions count, and clarity goes a long way!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being considered. It’s super easy, and you’ll be one step closer to joining the HBNL team. Don’t miss out on this opportunity!
How to prepare for a job interview at HBNL
✨Know Your Numbers
As an Outsource Channel Manager, you'll need to demonstrate your understanding of sales performance metrics. Brush up on key figures like conversion rates, ARPU, and PIC rates. Be ready to discuss how you've used data to drive revenue growth in previous roles.
✨Showcase Your Leadership Style
This role requires a proactive approach to team management. Prepare examples of how you've engaged with outsourced teams in the past. Highlight your communication skills and how you maintain clear channels with your team to ensure everyone is aligned with sales targets.
✨Understand the Market
Familiarise yourself with Highland Broadband Networks Limited and their mission to close the digital divide. Research the competitive landscape in telecommunications, especially in rural areas. This knowledge will help you articulate how you can contribute to their goals.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think about scenarios where you've had to implement training or recovery campaigns to improve sales performance. Be ready to discuss specific strategies you employed and the outcomes achieved.