At a Glance
- Tasks: Ensure our fibre network runs smoothly and efficiently while solving technical issues.
- Company: Join HBNL, a company dedicated to bridging the digital divide in rural Scotland.
- Benefits: Competitive salary, supportive environment, and opportunities for personal growth.
- Other info: Fast-paced telecoms environment with excellent career development opportunities.
- Why this job: Make a real impact on broadband services and enhance customer experiences.
- Qualifications: CCNA or JNCIA certified with a solid understanding of networking technologies.
The predicted salary is between 35000 - 45000 £ per year.
At HBNL, our mission is to bridge the digital divide by providing future-proofed, ultra-fast fibre broadband to underserved, rural communities across Scotland. We put people at the heart of everything we do, providing a dynamic, supportive environment where customer centricity is championed. That’s why our customers love our product, rating us Excellent on Trustpilot. We’ve undertaken significant growth, but we’ve got big plans to do more. Join us to help shape the future of rural broadband in Scotland.
The role at a glance: As a Network Operations Engineer, you’ll play a critical role in the build, operation and ongoing performance of our fibre network. Working at the heart of our network operations team, you’ll help ensure our network remains reliable, scalable and delivered to the highest safety and quality standards. This is a hands-on role, ideal for someone with a strong technical background in fibre networks who enjoys problem solving, continuous improvement and delivering an exceptional customer experience. This role is ideal for someone who thrives in a fast-growing telecoms environment and is passionate about customer experience, operational excellence, and stakeholder management.
What you’ll do:
- Act as a point of escalation for customer support and field teams, ensuring customer technical faults are resolved in a timely manner, working alongside other teams to achieve this.
- Day-to-day network and performance monitoring.
- Network troubleshooting and fault analysis; hardware troubleshooting and repair.
- Deployment and maintenance of network monitoring, analysis and reporting tools.
- Application of configuration changes and software upgrades via our change control processes.
- Provide incident response and management during periods of network or service failures.
- Produce and maintain network documentation and data integrity.
- Managing major incidents within HBNL’s network and infrastructure affecting our customer base.
- Ensure stable and reliable network services (e.g. access products, service networks and core network etc).
What you’ll bring:
- CCNA or JNCIA certified or equivalent level of knowledge.
- Solid understanding of some or all the following technologies: IP Protocols (ICMP, UDP, TCP); IP filtering and Firewalling; Routing Protocols (BGP, OSPF, ISIS); MPLS; Ethernet.
- Experience with some of the following is preferred: Juniper, Cisco, Adtran and within an IT, altnet or NOC environment.
- Ability to work autonomously and manage own workload efficiently.
- Proven ability to deliver against operational targets and comfortable working in a fast-paced, operational environment.
- You’ll have a fantastic attitude, be naturally curious and have a relentless drive to make things better.
- Be eligible to work in the UK.
If you’re passionate about delivering exceptional broadband services and want to make a real impact, we’d love to hear from you. Please apply with your CV and a short supporting statement outlining your suitability for the role.
Network Operations Engineer in Edinburgh employer: HBNL
HBNL is an exceptional employer that values community connection and personal growth, offering a supportive work culture in the stunning West Highlands. With a competitive salary of up to £32,000, 32 days of holiday, and opportunities to engage with local communities, employees can thrive both professionally and personally while making a meaningful impact. The provision of a company vehicle and fuel card further enhances the role, ensuring you can effectively connect with the vibrant communities of Argyll and Lochaber.
StudySmarter Expert Advice🤫
We think this is how you could land Network Operations Engineer in Edinburgh
✨Tip Number 1
Network with industry professionals! Attend local tech meetups or online webinars related to fibre networks. This is a great way to make connections and learn about potential job openings that might not be advertised.
✨Tip Number 2
Show off your skills! Create a portfolio or a GitHub repository showcasing any projects or troubleshooting you've done in the past. This can really set you apart from other candidates when you apply through our website.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to network operations. Practice explaining complex concepts in simple terms, as this shows your ability to communicate effectively with both technical and non-technical stakeholders.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in the interviewer's mind as they make their decision.
We think you need these skills to ace Network Operations Engineer in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Network Operations Engineer role. Highlight your technical skills, especially in fibre networks and any relevant certifications like CCNA or JNCIA. We want to see how your experience aligns with our mission at HBNL!
Craft a Compelling Supporting Statement:Your supporting statement is your chance to shine! Use it to explain why you're passionate about customer experience and operational excellence. Share specific examples of how you've tackled challenges in previous roles, as this will resonate with us.
Showcase Your Problem-Solving Skills:In a fast-paced environment like ours, problem-solving is key. Be sure to include instances where you've successfully resolved technical issues or improved processes. We love candidates who can think on their feet and make things better!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at HBNL
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IP protocols, routing protocols, and the specific technologies mentioned in the job description. Being able to discuss your experience with Juniper, Cisco, or Adtran will show that you're not just familiar with the tech but can also apply it effectively.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled network issues in the past. Think about specific incidents where you resolved technical faults or improved network performance. This will demonstrate your hands-on experience and ability to thrive in a fast-paced environment.
✨Emphasise Customer Centricity
Since HBNL values customer experience highly, be ready to discuss how you've prioritised customer needs in your previous roles. Share stories that highlight your commitment to delivering exceptional service and how you’ve managed stakeholder relationships.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-world situations, like managing a major incident or troubleshooting a network failure. Practise articulating your thought process and decision-making steps clearly, as this will showcase your operational excellence and ability to handle pressure.
