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- Tasks: Drive revenue growth by managing outsourced sales teams and optimising performance.
- Company: Join Highland Broadband Networks, a leader in providing full-fibre broadband to rural communities.
- Benefits: Enjoy a competitive salary of around £65,000 and hybrid working options.
- Other info: Be part of a dynamic team focused on closing the digital divide.
- Why this job: Make a real difference in connecting communities while developing your leadership skills.
- Qualifications: Proven experience in managing sales teams and hitting revenue targets.
The predicted salary is between 65000 - 65000 £ per year.
Eden Scott is delighted to be working with Highland Broadband Networks Limited (HBNL), a telecommunications company based in Edinburgh that provides full-fibre broadband to rural and semi-rural communities across Scotland, including the Highlands, Fife, and Stirlingshire. They believe that connectivity is at the heart of local communities. That’s why, since 2015, they’ve focused on closing the digital divide by rolling out industry-leading gigabit-capable fibre broadband to towns and villages who were otherwise being left behind by other providers.
Access to ultrafast, reliable broadband is life-changing to so many people – you shouldn’t have to choose between high-quality connectivity or living in the location that you want. They have created a new role and are now seeking an Outsource Channel Manager to join the team.
You will be responsible for developing strategies to drive revenue growth and ensuring the achievement of sales targets through management of the outsourced Tele and Field Sales teams. You will be a high performing, energetic member of the Senior Retail Team with a proactive, detail driven approach to team performance. You are a front-line leader that gets involved in the day-to-day activities of your team, maintaining clear communication channels and managing the outsourced team performance to strict SLA’s.
The Outsource Channel Manager is a data-driven role that requires commercial acumen and a deep understanding of the consumer base, the competitive market and an ability to analyse sales department performance.
- Own the sales result for outsourced telesales and field sales, ensuring outsourced partner performance meets commercial targets.
- Engage daily with outsourced partners to review agent-level performance, conversion rates, ARPU, quality and compliance.
- Drive operational execution of outsourced partners, ensuring adherence to scripts, sales processes, quality standards and tactical plans.
- Ensure outsourced partners maximise sales leads, optimise contact rates, execute campaigns effectively and follow data-driven walklists.
- Work creatively to maximise use of lead data, building and managing campaigns designed to increase conversion.
- Ensure customer feedback and ‘no reason’ insights feed into messaging, training and campaign optimisation.
- Manage the evolution of sales strategy and techniques as each cohort moves along the adoption curve.
Strong track record of hitting revenue targets, and other performance KPIs. Experience managing outsourced telesales and field sales teams. Proven track record delivering sales results through vendor management. Experience working to strict SLAs and performance frameworks. Use of sales performance data to improve output.
This role offers an excellent competitive salary circa £65,000.
Channels Manager in Edinburgh employer: HBNL
Contact Detail:
HBNL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Channels Manager in Edinburgh
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission, especially how they’re closing the digital divide in Scotland. Tailor your answers to show how you can contribute to their goals as an Outsource Channel Manager.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on articulating your experience with managing outsourced teams and driving sales results. The more comfortable you are, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that dream job!
We think you need these skills to ace Channels Manager in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Channels Manager role. Highlight your experience with managing outsourced teams and driving sales performance. We want to see how your skills align with HBNL's mission of closing the digital divide.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and data to demonstrate how you’ve hit revenue targets or improved team performance in previous roles. We love seeing concrete examples of success!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit for HBNL. We want to feel your enthusiasm for connecting communities through broadband.
Apply Through Our Website: Remember to apply through our website for the best chance of being noticed! It’s the easiest way for us to keep track of your application and ensure it gets to the right people at HBNL. Don’t miss out on this opportunity!
How to prepare for a job interview at HBNL
✨Know Your Numbers
As a Channels Manager, you'll need to demonstrate your understanding of sales performance metrics. Brush up on key figures like conversion rates, ARPU, and sales targets. Be ready to discuss how you've used data to drive results in previous roles.
✨Showcase Your Leadership Style
This role requires a proactive approach to team management. Prepare examples of how you've led teams in the past, particularly in outsourced environments. Highlight your communication skills and how you maintain motivation and performance among your team.
✨Understand the Market
Familiarise yourself with the competitive landscape of the telecommunications industry, especially in rural areas. Be prepared to discuss how you would adapt strategies to meet the unique challenges faced by Highland Broadband Networks Limited and their customer base.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think about scenarios where you've had to optimise sales processes or improve team performance under strict SLAs. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.