At a Glance
- Tasks: Lead technology operations, improve processes, and manage network performance projects.
- Company: Join a dynamic ISP company focused on excellent customer experience.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on continuous improvement and teamwork.
- Why this job: Be at the forefront of tech innovation and make a real impact.
- Qualifications: Experience in IT or ISP environments and strong organisational skills.
The predicted salary is between 50000 - 65000 £ per year.
The role at a glance
Technology plays a crucial role within HBNL and spans from corporate IT, OSS/BSS platforms to the ISP production network and ensures that the business can operate and customers can receive an excellent customer experience whilst connected to our ISP production network.
On a day-to-day basis this could include liaising with external managed service providers, planning upcoming network maintenance projects and producing performance reporting.
As we continue to scale across Scotland, we are looking to recruit a technology generalist with strong organisational skills to join our existing team.
The Technology Operations Lead will be the key support to our technology leadership on network operations, change management and technical delivery.
This will cover BAU, project and continuous-improvement work, providing a varied and challenging workload for the right candidate.
This role will have a particular focus on proactive network performance and the technical link into the existing customer service team.
- What you’ll do
- Run and continuously improve the technology change management process and the associated reporting.
- Take on day-to-day BAU across network and technology operations and keep the team pushing projects forward to schedule.
- Contribute to and help establish technology team reporting.
- Work with outsourced service providers across network operations and corporate IT functions.
- Plan and deliver network projects to schedule and budget.
- Participate in technology projects across the business.
- Gather requirements, source and support the rollout of new platforms and systems, including the associated documentation, server and infrastructure work.
- Carry out user acceptance testing (UAT), making sure testing is completed in a timely manner.
- Act as the technical bridge to the customer service team: root-cause technical tickets, identify recurring themes and feed findings back into the network operations team and wider business.
- Produce technical-ticket reporting — volumes, drivers, trends and the underlying causes of customer-impacting issues.
- Lead network performance projects and keep proactive work on track to schedule.
- Own technical-ticket escalations and resolution.
- Use AI/automation in reporting and ticket root-cause work.
- What you’ll bring
- Experience in corporate IT, enterprise technology or ISP/altnet businesses.
- Ability to work autonomously and manage own workload efficiently.
- A fantastic attitude, naturally curious, with a relentless drive to make things better.
- An ability to communicate effectively across teams and work levels.
- Experience working in a fast-paced environment with a strong ability to pivot between priority tasks based on the business needs.
- Familiarity with change-management or ITIL-aligned ways of working, and with IT service-management (ITSM) tooling.
- Experience coordinating outsourced or managed service providers to deliver against agreed standards.
- Awareness of the OSS/BSS platforms and infrastructure that underpins a business.
- Confidence working with data — turning ticket and performance information into clear reporting and insight, including through AI and automation.
- Relevant qualifications or certifications — for example in ITIL or project delivery — are welcome but not essential.
Locations
Technology Operations Lead in Edinburgh, Inverness employer: HBNL
HBNL is an exceptional employer that values community connection and personal growth, offering a supportive work culture in the stunning West Highlands. With a competitive salary of up to £32,000, 32 days of holiday, and opportunities to engage with local communities, employees can thrive both professionally and personally while making a meaningful impact. The provision of a company vehicle and fuel card further enhances the role, ensuring you can effectively connect with the vibrant communities of Argyll and Lochaber.
StudySmarter Expert Advice🤫
We think this is how you could land Technology Operations Lead in Edinburgh, Inverness
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what HBNL values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges HBNL might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at HBNL!
✨Direct Apply to HBNL
Let's not forget to apply directly through the HBNL website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technology Operations Lead in Edinburgh, Inverness
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at HBNL.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at HBNL. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at HBNL
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
