At a Glance
- Tasks: Engage guests and manage games in a festive, high-energy environment.
- Company: Join HB Leisure at Winter Wonderland, London's iconic festive attraction.
- Benefits: Competitive pay, daily bonuses, exclusive discounts, and full training provided.
- Other info: Opportunities for future placements globally across exciting locations.
- Why this job: Be part of the magic and create unforgettable experiences this winter.
- Qualifications: Outgoing, customer-focused, and able to thrive in a fast-paced setting.
The predicted salary is between 11.7 - 14.3 £ per hour.
Join the Magic at Winter Wonderland Hyde Park! Are you ready to be part of London’s most iconic festive experience? HB Leisure is once again bringing the thrill of skilled games to the heart of Winter Wonderland Hyde Park, and we’re looking for enthusiastic, energetic individuals to join our team as Customer Service Assistants.
Location: Hyde Park, London
Dates: 18th November 2026 – 3rd January 2027
Full Time & Part Time Positions Available!
As a Customer Service Assistant, you will:
- Operate and manage a skilled games kiosk in a high-energy, festive environment
- Engage with guests of all ages, ensuring a fun and memorable experience
- Maintain a warm and welcoming atmosphere throughout the event
- Handle transactions and prize distribution with confidence and cheer
What we’re looking for:
- Outgoing, customer-focused individuals with a flair for entertainment
- A passion for hospitality and creating joyful moments
- Ability to thrive in a fast-paced, outdoor winter setting
- Ability to handle both cash and card transactions
- Clear communication skills
What’s in it for you:
- Exciting Winter Placement Opportunity at one of London’s most visited seasonal attractions
- Competitive rates of pay
- Daily bonus opportunities
- Exclusive access to retail discounts and wellbeing resources via our Employee Benefits Platform
- Full training provided — no prior experience needed
- Opportunities for future placements across HB Leisure’s global sites, including USA, Europe, Dubai, Saudi Arabia, Australia and more
Don’t miss your chance to be part of the festive magic. Apply now and make this winter unforgettable!
Customer Service Assistant (Games) in London employer: HBL
HB Leisure offers an exhilarating opportunity to work as a Customer Service Assistant at the iconic Winter Wonderland in Hyde Park, London. With a vibrant work culture that celebrates enthusiasm and customer engagement, employees enjoy competitive pay, daily bonuses, and exclusive retail discounts. This role not only provides full training but also opens doors for future placements across global sites, making it an ideal choice for those seeking meaningful and rewarding employment in a festive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant (Games) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at HBL. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HBL before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant (Games) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to HBL:Your cover letter is your chance to shine! Tell us why you want to work at HBL specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HBL!
How to prepare for a job interview at HBL
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
