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- Tasks: Lead and coordinate service operations across EMEA South West, ensuring top-notch customer support.
- Company: Join a global leader in engineering solutions with a focus on innovation and teamwork.
- Benefits: Competitive salary, travel opportunities, and professional development in a dynamic environment.
- Why this job: Make a real impact by enhancing service quality and customer satisfaction in a multicultural setting.
- Qualifications: Strong communication skills, team leadership experience, and a background in engineering or related fields.
- Other info: Opportunity for career growth and collaboration with diverse teams across the globe.
The predicted salary is between 60000 - 80000 £ per year.
The LDS EMEA South West Service Manager is responsible for LDS service and support coordination in the EMEA (Europe Middle East and Africa) South West region, including Field Service Engineer utilization, process implementation, health & safety improvements, cost optimization and spare part availability. The role will be based in one of the main LDS Service countries in that region: UK, France or Spain.
Responsibilities
- Coordinate LDS Field Service activities in EMEA South West region
- Implementation and development of Global LDS Customer Service processes, procedures and documentation
- LDS EMEA South West service team training and development
- LDS service cost and quality optimization
- Close cooperation with LDS Sales engineers and other departments
- Increase the Health and Safety focus with the aim of highest standards
- Assist field service and technical support teams
- Handle customer escalations
- Develop and instill a positive and productive working culture
- Be available for travel to other internal and also customer locations globally
- Work with logistics and spare part manager to improve spare part availability
- Drives service sales
- Collaborate with other managers to improve and optimize core business processes
Qualifications & Skills
- Great communication skills and fluent in English
- Strong team player and leader able to achieve objectives through a team
- Customer focused with a consistent view towards customer value
- Apprenticeship in mechanical engineering, electronics or electrical engineering or equivalent work experience
- On-the-job experience in instrument repair
- Good (LDS) vibration test system knowledge or 1+ years of experience in leading service teams
- Desirable (Service) sales experience
- Good knowledge of Microsoft tools
- Proven experience of arranging suitable external training and planning and executing effective on-the-job training for technical staff
- Spanish or French language skills
Personal Attributes
- Self-motivated, able to work independently
- Critical thinking and problem solving skills
- Strong analytical skills
- Ability to influence and motivate others
- Stress tolerance
- Multicultural experience
- Customer satisfaction focused
LDS EMEA South West Service Manager in Royston employer: HBK - Hottinger Brüel & Kjær
Contact Detail:
HBK - Hottinger Brüel & Kjær Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land LDS EMEA South West Service Manager in Royston
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on showcasing your leadership skills and customer-centric approach, which are key for the Service Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace LDS EMEA South West Service Manager in Royston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the LDS EMEA South West Service Manager role. Highlight your communication skills, team leadership, and any relevant technical experience to show us you're the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Don’t forget to mention your customer-focused approach and any experience in service sales.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing critical thinking and problem-solving in action, especially when it comes to improving processes or enhancing customer satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at HBK - Hottinger Brüel & Kjær
✨Know Your Stuff
Make sure you brush up on your knowledge of LDS service processes and procedures. Familiarise yourself with the specific challenges faced in the EMEA South West region, as well as any recent developments in health and safety standards. This will show that you're not just interested in the role, but that you understand its context.
✨Showcase Your Leadership Skills
As a Service Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully trained or developed a team. Highlight how you’ve motivated others and improved team performance, especially in high-pressure situations.
✨Customer Focus is Key
Be ready to discuss how you've handled customer escalations in the past. Think of specific instances where you turned a negative situation into a positive outcome. This will demonstrate your commitment to customer satisfaction and your ability to think critically under pressure.
✨Cultural Awareness Matters
Since this role involves working across different countries, it’s important to show your multicultural experience. Share any relevant experiences you have had working with diverse teams or clients, and how you adapted your communication style to suit different cultures.