Application Engineer in Royston

This role combines both pre-sales and post-sales activities in support of our customers and sales team. You will join a team of passionate professionals dedicated to delivering a high level of technical support, primarily assisting colleagues and customers across the UK and Nordics, while also supporting the wider European region when required.Hottinger Brüel & Kjær is committed to the continuous professional development of its employees. Candidates will be considered not only on the basis of their existing skills and experience, but also on their motivation, determination, and ability to learn, grow, and develop within the organization.An interest in product physics and mechanical and electrical measurement technologies (including Electrical Power Testing, Strain, Force, and Torque) is essential. Knowledge and understanding of the following areas would be highly desirable:Electrical and mechanical measurements, both theoretical and practicalSignal analysis, both theoretical and practicalElectrical Power Testing, Strain, Force, and Torque applicationsTest and measurement techniquesAn interest in training and educating customers on measurement technologies and the effective use of our applicationsThe successful candidate will have a strong technical foundation suited to a customer facing application support role and will be based either in our Royston, UK office or our Virum, Denmark office. Other locations within the UK may be considered depending on experience.The role involves providing active technical support to both Hottinger Brüel & Kjær personnel and customers, primarily across the UK and Nordics, with additional support across the wider EMEA region when required. Initially, support activities will be delivered mainly remotely; however, some travel will be expected following the training and ramp-up period.The successful candidate will possess strong communication skills, a positive attitude, and a willingness to learn and effectively use our CRM (Customer Relationship Management) system.Eligibility RequirementThis role involves work on secure UK and EU defence sites. Therefore, candidates will need to meet the eligibility requirements typically associated with access to such sites, including holding UK or EU nationality and satisfying any applicable security and site access requirements.This position is responsible for ensuring that customers receive the highest possible level of service and support.Main ResponsibilitiesProvide active customer support during both pre-sales and post-sales activities, on-site and remotelyProvide technical assistance in the preparation of quotations and tendersWork closely within the EMEA Sales Support Team and collaborate with colleagues in R&D, Sales, and Product ManagementQualify and assess technical customer requests in partnership with the Sales TeamRecord, track, and follow up on technical requests using our CRM systemCollaborate across multiple departments, including Sales, R&D, and Product Marketing, to provide timely and accurate customer responsesSupport exhibitions, trade shows, and customer events as requiredQualifications / SkillsUniversity degree in Electrical Engineering, Mechanical Engineering, or a related disciplineKnowledge of the fundamentals of Electrical Quantities and Electrical Power TestingAdditional knowledge of Sound, Strain, Force, Torque, and Vibration measurement technologies would be advantageousUnderstanding of the fundamentals of electrical and mechanical measurementsKnowledge of Signal Analysis principles would be beneficialHands-on application knowledge within electrical and mechanical measurement environments is highly desirableEnjoy solving technical challenges and providing customer-focused support while working collaboratively as part of a teamExcellent communication and interpersonal skillsGood IT skills, including MS Office and internet-based applicationsAbility to adapt and perform effectively within a changing business environmentProject management experience within Sound & Vibration applications would be an advantageFluent English language skills; additional European language skills are a plusStrong analytical skills with a customer-oriented approach to problem solvingHighly organised, with the ability to manage multiple priorities in a fast-paced environmentFollowing the training and ramp-up period, some travel will be requiredWe OfferAt HBK, we believe in freedom with responsibility. We offer a flexible and collaborative work environment that supports both professional growth and work-life balance. You will have the opportunity to work with modern technologies, influence technical direction, and help shape the future of software engineering within a global technology leader.About HBKOn January 1, 2019, Brüel & Kjær and HBM merged to form HBK (Hottinger Brüel & Kjær). With over 3,500 employees worldwide, production facilities in Denmark, Germany, the UK, the USA, China, and Portugal, and a presence in 80 countries, HBK is a global leader in test and measurement solutions. Learn more at https://www.hbkworld.com.SummaryLocation: Royston, GB; Virum, DKType: Full time