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- Tasks: Support the Systems & Quality Team to enhance Revenues & Benefits software systems.
- Company: Join a passionate team at Adur and Worthing Council.
- Benefits: Generous leave, flexible working, and an Employee Assistance Programme.
- Why this job: Make a real difference in local government services while developing your skills.
- Qualifications: Experience in local authority Revenues and Benefits administration and strong ICT skills.
- Other info: Diverse and inclusive workplace with excellent career support.
The predicted salary is between 19177 - 22112 £ per year.
Do you want to be part of an experienced and enthusiastic team? Are you looking for a role with variety, where you can be relied on for your expertise and experience? Do your skills currently include: excellent customer service, good communication and a can do attitude? We are looking for someone who is enthusiastic and self-motivated to help provide a first class service to our customers.
As Senior Systems & Quality Officer you will support the Systems & Quality Team Leader to provide support and assistance to ensure that Revenues & Benefits & EDRMS software systems are maintained to maximise their efficient and effective use in order that Revenues accounts and Benefit claims are administered promptly and accurately in accordance with prevailing legislation, litigation, guidance, best practice and local policy. To maintain and help develop, test and implement business application IT systems, liaising with internal and external technical staff and representing the Service at User Group meetings.
What we need from you:
- Experience of local authority Revenues and Benefits administration.
- Confident user of ICT systems, including Microsoft Office and Revenues and Benefits systems (Ideally experienced in the use of MRI, and NEC DM).
- Exceptional attention to detail, and the ability to problem solve and work to deadlines.
- Excellent communication skills across a range of stakeholders.
- Drive, ambition and enthusiasm.
The successful candidate will be subject to a Basic DBS clearance and three years employment referencing. Staff are our most important asset and we therefore have a benefit package which reflects our continuing commitment to our employees. This includes:
- Generous leave entitlement; a minimum of 25 days + Bank Holiday entitlement.
- Occupational Health.
- Employee Assistance Programme (EAP).
- Flexible working options.
We are committed to promoting a diverse and inclusive community – a place where we can all be ourselves and succeed on merit. Staff work in a supportive and safe environment, recognising their responsibility to value and respect each other’s contributions. Standards of conduct must be of the highest level to ensure that no-one is harassed, bullied or victimised. We offer a range of family friendly, inclusive employment policies, staff engagement forums and are keen to hear from applicants from a variety of different backgrounds.
Salary range / grade: Starting from £19,177.90 to £22,112.63 per annum Grade 5
Hours: 22.5 hours per week
Adur and Worthing Council - Senior Systems & Quality Officer employer: Hbinfo
Contact Detail:
Hbinfo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Adur and Worthing Council - Senior Systems & Quality Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in local authorities or related fields. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching the council's recent projects and initiatives. This shows your enthusiasm and helps you tailor your answers to demonstrate how your skills align with their goals.
✨Tip Number 3
Practice your communication skills! Since this role requires excellent communication across various stakeholders, consider doing mock interviews with friends or family to boost your confidence and clarity.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Adur and Worthing Council - Senior Systems & Quality Officer
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion shine through in your application! We want to see that you're excited about the role and how your skills can contribute to our team. A bit of personality goes a long way!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with local authority Revenues and Benefits administration. We love seeing how your background aligns with what we need!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and get straight to the point. We appreciate well-structured applications that are easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Hbinfo
✨Know Your Stuff
Make sure you brush up on your knowledge of local authority Revenues and Benefits administration. Familiarise yourself with the specific software systems mentioned, like MRI and NEC DM, so you can confidently discuss your experience and how it relates to the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples of how you've effectively communicated with various stakeholders in the past. Think about times when you resolved issues or provided exceptional customer service, as these will highlight your ability to connect with others.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you tackled them. This could involve detailing a time when you had to troubleshoot a system issue or manage a tight deadline while ensuring accuracy in your work.
✨Emphasise Your Enthusiasm
Let your passion for the role shine through during the interview. Share why you're excited about the opportunity to work with the Systems & Quality Team and how your drive and ambition align with their commitment to providing a first-class service.