At a Glance
- Tasks: Create engaging training materials and support user adoption of digital platforms.
- Company: Join a forward-thinking company focused on digital innovation and user experience.
- Benefits: Flexible hours, hybrid working options, and tailored adjustments to fit your needs.
- Other info: Dynamic role with opportunities for growth in a collaborative environment.
- Why this job: Make a real impact by enhancing user engagement and supporting digital transformation.
- Qualifications: Strong organisational skills and a passion for learning; experience in customer-facing roles is a plus.
The predicted salary is between 30000 - 40000 £ per year.
The Product Coordinator will play a key role in supporting the successful adoption and usage of Howden’s digital ecosystem platforms. The role is responsible for developing quality training materials, supporting change management activities and maintaining knowledge resources.
Core Skills Required
- Motivation, tenacity, and a can-do approach
- Competent ability in Microsoft Office, including Teams
- Close attention to detail
- Adaptability to change
- A desire to learn
- An ability to take ownership
- Ability to create new relationships and build credibility
- Strong organisational skills, prioritising tasks according to business needs
- Ability to work autonomously within a remote/hybrid working environment
- Experience working directly with customers in B2C or B2B environments
Desirable Experience
- Creating training videos or other media content
- Producing training materials, user guides or process documentation for internal/B2B audiences
- Supporting change management or user adoption activities
- Working within product, technology or digital environments
- Developing and maintaining SharePoint intranet sites
- Experience in the Insurance or Employee Benefits sector
Key Responsibilities
- Produce training materials for our digital ecosystem products for internal and external audiences
- Support the Change Management Lead across digital ecosystem activities such as capturing feedback, supporting user engagement activities, arranging periodic feedback sessions, and coordinating feedback campaigns
- Produce client onboarding analysis reports for each product implementation
- Maintain and manage our internal intranet site and asset bank (Single Source Of Truth, SharePoint intranet site)
- Produce training videos for internal users of the digital ecosystem products
- Deliver training sessions for internal users of the digital ecosystem products
- Provide level 1 support to internal and external digital ecosystem product users
- Change Management Support
- Adoption reporting
- Supporting user engagement initiatives
- Organising and facilitating periodic feedback sessions
- Coordinating structured feedback campaigns
- Training & Documentation
- Production of clear, user-friendly training materials, including internal and external user guides, onboarding guides, process documentation, training presentations and slide decks
- Create and maintain training videos to support internal users in navigating and using the platform effectively
- Ensure all training materials are kept up to date in line with platform enhancements and feature changes
- Reporting & Insights
- Track and report client onboarding and adoption statistics to key stakeholders across Howden
- Assist in the analysis of engagement and usage data to inform change and product decisions
- Knowledge Management & Intranet
- Develop and maintain the internal intranet site and asset bank within the Single Source of Truth (SharePoint intranet)
- Ensure documentation, training assets and resources are well organised, accessible and easy to navigate
- Coordinate with the Global Marketing business area to ensure other internal social media platforms (Viva Engage, HowdenWorld) are updated regularly with accurate programme information
- Stakeholder Engagement
- Work closely with Change and Product Managers to support product updates and change initiatives
- Assist in ensuring consistent communication and messaging to internal business users and stakeholders throughout the product lifecycle
- User Support
- Provide level 1 support to internal and external users of digital ecosystem products across all active implementations as required
- Log, triage and resolve user issues, escalating where appropriate and ensuring timely communication with users
Benefits
- A career that you define with flexible hours and hybrid working options
- Reasonable adjustments to accommodate your needs, including software, IT and office set-ups, and flexible hours or hybrid working where possible
Product Coordinator employer: HBG Ltd
Howden is an exceptional employer that prioritises employee growth and well-being, offering flexible hours and hybrid working options to suit individual needs. With a strong focus on collaboration and innovation, employees are encouraged to take ownership of their roles while receiving comprehensive support in developing training materials and engaging with users. The inclusive work culture fosters meaningful relationships and provides ample opportunities for professional development within the dynamic digital ecosystem.
StudySmarter Expert Advice🤫
We think this is how you could land Product Coordinator
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like HBG Ltd!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at HBG Ltd would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at HBG Ltd through your school's career services!
We think you need these skills to ace Product Coordinator
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Coordinator, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Coordinator position at HBG Ltd. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at HBG Ltd
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
