We have an excellent opportunity for an experienced Customer Care Coordinator to join a well-established housebuilder, working closely with the Customer Care Manager to deliver an exceptional level of service to homeowners. As Customer Care Coordinator, you will be a key point of contact for customers following the purchase of their new home, ensuring any queries or reported issues are handled professionally, efficiently and with a genuine focus on customer satisfaction. You will liaise closely with Site Managers, maintenance operatives and subcontractors, accurately recording customer enquiries and coordinating appointments, labour and materials to ensure remedial works are completed as quickly and efficiently as possible. This is an ideal opportunity for someone with excellent communication and organisational skills who enjoys building relationships, resolving problems and providing a first-class customer experience. The role will include: Providing an effective support function to our homeowners Ensuring communications with customers regarding defects are dealt with in a professional and timely manner, adhering to Customer Care Policies and Procedures Work closely with other departments across the company (i.e., Construction, Sales and Technical) to ensure communication is optimal and the company achieves its KPIs Responding to incoming communications from homeowners in accordance with company guidelines Issuing works orders to maintenance operatives and sub-contractors and monitoring progress through to completion Carrying out general administration duties What we need from you Previous Customer Care experience within a fast paced and busy environment Experience within the housing or construction industry is desired but not essential The successful candidate must have excellent communication skills and attention to detail when capturing and logging customer information The ability to remain calm and focussed in pressurised situations, with proactive problem solving skills You must be IT literate, with a good working knowledge of Word, Excel and Outlook If you're looking to take the next step in your career with a business that values its employees and provides a supportive environment in which to develop and progress, we'd love to hear from you. For further information about the role, please apply directly or contact Danny at HBF Recruitment for a confidential discussion.
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Customer Care Coordinator in Chester employer: HBF Recruitment Ltd
Join a prestigious 5-star housebuilder in Cheshire, where we prioritise exceptional service and employee development. Our collaborative work culture fosters growth and innovation, offering you the chance to lead a dedicated team while enjoying competitive benefits and a supportive environment that values your contributions.
