At a Glance
- Tasks: Book appointments, welcome customers, and assist with queries in a friendly environment.
- Company: Join Hey Baby 4D, a leading private ultrasound clinic franchise.
- Benefits: Competitive pay, flexible hours, and a chance to make a difference.
- Other info: Part-time role with opportunities for growth and creativity in social media.
- Why this job: Help families create unforgettable moments during their pregnancy journey.
- Qualifications: Experience in reception or admin roles with excellent customer service skills.
The predicted salary is between 25000 - 27000 £ per year.
Hey Baby 4D is a leading private 4D ultrasound clinic franchise, and we are delighted to be opening a new clinic in Sunderland. We are looking for 2 experienced Receptionists with a warm and friendly personality who will fit seamlessly into the Hey Baby family to join our busy team on a part-time basis.
Key Responsibilities:
- Booking appointments for customers via phone and in person.
- Welcoming customers and assisting with queries.
- Promoting sales of extras, offering heartbeat bears, cannons, keyrings etc.
- Processing payments promptly (cash and card).
- Acting as a Chaperone during scans (training provided).
- Maintaining accurate records and completing necessary paperwork.
- Noting and effectively relaying customer feedback to management.
- Managing customer messages through the online chat system.
- Following procedures of Opening and Closing clinic.
- The clinic must be kept clean at all times and daily, weekly and monthly cleaning must be done and documented.
- Conducting stock checks and promptly placing orders or notifying management to ensure clinic is well stocked.
- To keep up to date on documentations.
- Completing job-specific training provided by management.
- Assisting with social media management, creating reels, taking photos, encouraging customers to tag, share like our page.
- Liaising with the NHS to ensure smooth referral processes.
- Exceeding KPIs and contributing to the clinic's growth.
- Standard Operating Procedures and Policies must be followed.
Additional Information:
You will work closely with a sonographer and must demonstrate reliability, accountability, and the ability to work independently. Excellent communication skills are essential.
What We’re Looking For:
- Experience in reception or administrative roles is essential, with a proven ability to deliver exceptional customer service.
- Experience in a clinical environment is preferred.
- Proficiency in IT systems, with strong verbal and written communication skills.
- A satisfactory Enhanced DBS (adult workforce) check will be required before employment begins and must be maintained throughout your employment.
Job Details:
- Type: Part‑time
- Position Available: 2
- Term: 1 Year Fixed‑Term
- Days / hours of the week: 22.5 hours
- Monday 3.30pm–8pm
- Wednesday 3.30pm–8pm
- Friday 3.30pm–8pm
- Saturday 9.30am–4pm
- Sunday 9.30am–4pm
- Salary: £12.71/hour
- Required Experience: Customer Care, Reception, Administration
- Language Requirement: English
- Location: Hey Baby 4D Sunderland, Unit 2, Baird Close, Washington, Tyne And Wear, NE37 3HL.
- Start Date: Mid July 2026
Become part of a team that creates unforgettable moments for families during a precious time in their lives. Applicants must be at least 18 years of age to apply.
Clinical Receptionist – Hey Baby 4D Sunderland employer: HB4D Limited
Hey Baby 4D Sunderland is an exceptional employer that prioritises a warm and friendly work environment, making it a perfect place for those who thrive on delivering outstanding customer service. With opportunities for professional growth within a supportive team, employees can enjoy flexible part-time hours while contributing to creating memorable experiences for families. The clinic's commitment to maintaining high standards and fostering a collaborative culture ensures that every team member feels valued and integral to the success of the business.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Receptionist – Hey Baby 4D Sunderland
✨Tip Number 1
Get to know the clinic! Before your interview, check out Hey Baby 4D's website and social media. Familiarise yourself with their services and values so you can show off your enthusiasm and fit right in.
✨Tip Number 2
Practice makes perfect! Role-play common reception scenarios with a friend. This will help you feel more confident when it comes to booking appointments or handling customer queries during the interview.
✨Tip Number 3
Show your personality! When you meet the team, let your warm and friendly side shine through. Remember, they’re looking for someone who fits into the Hey Baby family, so be yourself!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Clinical Receptionist – Hey Baby 4D Sunderland
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Make sure your application reflects your warm and friendly personality, as that’s what we’re all about at Hey Baby. Don’t be afraid to let your character shine through in your cover letter.
Tailor Your Experience:When you’re writing about your experience, focus on the skills that match our needs. Highlight any previous roles in reception or customer service, especially in a clinical setting, to show us you’re the perfect fit for our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your experience and skills effectively.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at HB4D Limited
✨Know the Clinic Inside Out
Before your interview, take some time to research Hey Baby 4D and understand their services, especially the 4D ultrasound offerings. Familiarise yourself with their values and mission, as this will help you demonstrate your genuine interest in becoming part of their team.
✨Showcase Your Customer Service Skills
As a Clinical Receptionist, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your warm and friendly personality, as this aligns perfectly with what they’re looking for in a candidate.
✨Practice Common Interview Questions
Anticipate questions related to handling customer queries, managing appointments, and working in a clinical environment. Practising your responses can help you feel more confident and articulate during the interview, making it easier to convey your skills and experience.
✨Demonstrate Your IT Proficiency
Since proficiency in IT systems is essential for this role, be ready to discuss your experience with relevant software or tools. If you have any specific examples of how you've used technology to improve efficiency or customer interactions, make sure to share those during your interview.
