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- Tasks: Lead a dynamic team and ensure smooth clinic operations while providing top-notch customer service.
- Company: Hey Baby 4D Leeds, a vibrant clinic focused on family-friendly services.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Make a real difference in people's lives while growing your leadership skills.
- Qualifications: Experience in management, strong communication, and a passion for customer service.
- Other info: Join a fun team and enjoy flexible working hours with opportunities for growth.
The predicted salary is between 28800 - 43200 £ per year.
Location: Hey Baby 4D Leeds, LS15 7JR
Reports To: Directors
Responsibilities:
- Team Leadership & Supervision: Oversee and manage the performance of sonographers and receptionists. Conduct regular team meetings to address any operational or personnel issues. Provide ongoing support, training, and professional development opportunities for all staff, including induction training for new hires. Work alongside reception staff to ensure smooth clinic operations and provide hands-on support during busy periods or staff shortages.
- Operational Management: Ensure the clinic is fit for purpose, clean, and well-maintained. Monitor the clinic’s compliance with CQC (Care Quality Commission) regulations. Assist in the implementation of new services or systems in line with franchise standards. Develop and implement operational policies in consultation with the Director.
- Customer Service & Complaint Resolution: Act as the primary point of contact for customer feedback and complaints, ensuring timely investigation and resolution. Liaise with the Director to escalate any serious concerns or issues, providing detailed reports on outcomes.
- Staff Recruitment & Discipline: Manage the recruitment process for new staff, working closely with the Director to ensure the recruitment policy is followed. Handle staff discipline, including performance management, adhering to company policies, and involving the Director where necessary.
- Marketing & Business Development: Work with the Director to identify opportunities for new merchandise products, enhancing the clinic’s offerings and creating upselling opportunities. Support the Director in managing marketing channels to increase the clinic’s visibility and attract new customers (Facebook, Instagram, TikTok).
Qualifications & Skills:
- Proven experience in a management or supervisory role, ideally within a healthcare or clinical environment.
- Strong leadership and communication skills.
- Familiarity with CQC compliance and healthcare regulations (preferred).
- Excellent organisational and multitasking abilities.
- Customer service orientation and problem-solving skills.
Job Type: Full-time
Salary: £36,000 per year
Schedule: 5 days per week – both Saturday and Sunday alternate weekend.
Work Location: In person – Leeds
Clinic Manager – Hey Baby 4D Leeds employer: HB4D Limited
Contact Detail:
HB4D Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinic Manager – Hey Baby 4D Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know about opportunities at Hey Baby 4D Leeds. A friendly chat can sometimes lead to a job offer before it even gets advertised!
✨Tip Number 2
Prepare for the interview by researching the clinic's values and services. Show us that you understand what makes Hey Baby 4D special and how you can contribute to its success. Tailor your answers to reflect their mission and customer service ethos.
✨Tip Number 3
Practice your leadership skills! Think of examples from your past experiences where you've successfully managed a team or resolved conflicts. We want to see how you can lead the sonographers and receptionists effectively at the clinic.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us that you're genuinely interested in the role and appreciate the opportunity to discuss your potential fit for the Clinic Manager position.
We think you need these skills to ace Clinic Manager – Hey Baby 4D Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Clinic Manager role. Highlight your leadership experience and any relevant healthcare background to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your previous experiences have prepared you for managing a clinic like Hey Baby 4D.
Showcase Your Customer Service Skills: Since customer service is key in this role, share examples of how you've successfully handled customer feedback or complaints in the past. We want to see your problem-solving skills in action!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at HB4D Limited
✨Know Your Stuff
Make sure you’re familiar with the responsibilities of a Clinic Manager, especially around team leadership and operational management. Brush up on CQC regulations and think about how your past experiences align with the job description.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership and communication skills. Think of times when you’ve successfully managed a team or resolved conflicts, as these will be key in demonstrating your fit for the role.
✨Customer Service Focus
Since customer service is a big part of this role, be ready to discuss how you’ve handled customer feedback and complaints in the past. Share specific instances where you turned a negative experience into a positive one.
✨Be Ready to Discuss Marketing Ideas
The job involves marketing and business development, so come prepared with ideas on how to enhance the clinic’s visibility. Think about social media strategies or merchandise opportunities that could attract new customers.
