At a Glance
- Tasks: Welcome guests, provide top-notch service, and keep the arcade fun and tidy.
- Company: Join HB Leisure at Legoland, a leader in global amusement experiences.
- Benefits: Flexible hours, daily bonuses, discounts, and access to wellbeing resources.
- Other info: Exciting career growth with opportunities to travel worldwide.
- Why this job: Create unforgettable memories while working in a vibrant theme park environment.
- Qualifications: Great communication skills, positive attitude, and a passion for hospitality.
The predicted salary is between 13 - 16 £ per hour.
Are you ready to build your career at one of the UK’s most iconic family theme parks? Do you love the idea of working in a world bursting with creativity, colour, and over 55 awesome LEGO®‑themed rides, attractions, and shows? If inspiring imagination, sparking joy, and helping families create unforgettable memories sounds like your perfect day, then you’re in exactly the right place!
HB Leisure Ltd are looking for enthusiastic and people‑centric individuals to work as Customer Service Assistants (Arcade Host) at Legoland Windsor!
Responsibilities- Welcome guests and provide great customer service
- Manage and restock prize inventory
- Ensure the cleanliness and tidiness of the arcade and games
- Report any machine issues and needed repairs to management
- Support general arcade operations
HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players.
Benefits- Daily Bonus Scheme
- Flexible working hours
- Recommend A Friend Bonus (Subject to T&C’s)
- Discounts to hundreds of top retailers
- Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
- Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations
- Great customer service, communication skills and a positive, outgoing personality
- Honest, reliable and a responsible individual with strong work ethic
- A passion for hospitality and creating joyful moments
- Ability to thrive in a fast‑paced, outdoor setting all year round
- Are able to offer good availability on weekdays and weekends (including bank holidays)
- Be able to follow instructions and comply with all company standards
If a desk isn’t for you, then you are for us, so why don’t you join us working in a fun theme park environment and develop skills that will be recognised throughout your career! We like to do things differently here at HB Leisure, we don’t just open doors to a career in the leisure industry, and we also offer the opportunity to travel the globe to experience working in our other incredible locations!
Customer Service Assistant (Arcade) - Legoland - Windsor, Berkshire employer: HB Leisure
At HB Leisure, we pride ourselves on being an exceptional employer, offering a vibrant work culture where creativity and joy thrive in the heart of Legoland Windsor. Our team members enjoy flexible working hours, a daily bonus scheme, and access to extensive wellbeing resources, all while creating unforgettable experiences for families. With opportunities for global travel and career advancement, joining us means being part of a dynamic environment that values your growth and happiness.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant (Arcade) - Legoland - Windsor, Berkshire
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at HB Leisure. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HB Leisure before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant (Arcade) - Legoland - Windsor, Berkshire
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to HB Leisure:Your cover letter is your chance to shine! Tell us why you want to work at HB Leisure specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HB Leisure!
How to prepare for a job interview at HB Leisure
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
