At a Glance
- Tasks: Run exciting skill games and create unforgettable experiences for guests.
- Company: Join HB Leisure, a global leader in amusement games at theme parks.
- Benefits: Flexible hours, daily bonuses, discounts, and free entry to attractions.
- Other info: Opportunities to travel globally and enjoy a vibrant team culture.
- Why this job: Work in a fun environment and develop skills for your future career.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 11 - 16 £ per hour.
HB Leisure Ltd are looking for enthusiastic and people-centric individuals to work as Customer Service Assistants (Games Host) at Drayton Manor!
As a Customer Service Assistant (Games Host), you will be responsible for running our thrilling skill games whilst delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games.
Responsibilities
- Operate and manage a skilled games kiosk in a high-energy, theme park environment
- Engage with guests of all ages, ensuring a fun and memorable experience
- Maintain a warm and welcoming atmosphere throughout the event
- Handle transactions and prize distribution with confidence and enthusiasm
Who we are
HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We like to do things differently here at HB Leisure; we don’t just open doors to a career in the leisure industry, and we also offer the opportunity to travel the globe to experience working in our other incredible locations!
What we offer
- Daily Bonus Scheme
- Flexible working hours
- Recommend A Friend Bonus (Subject to T&Cs)
- Discounts to hundreds of top retailers
- Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme, and a virtual gym
- Great career possibilities including opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.)
- 20% discount in on-site retail and food purchases
- 50% of meals at Drayton Manor Hotel
- Free entry into sites affiliated with Drayton Manor West Midlands Safari Park & Waterworld
- Free Entry to Drayton Manor for you and 4 friends up to 10 times per year
- Uniform Provided
- On Site Parking
Person specification
- Great customer service, communication skills and a positive, outgoing personality
- Honest, reliable and a responsible individual with strong work ethic
- A passion for hospitality and creating joyful moments
- Ability to thrive in a fast-paced, outdoor setting all year round
- Availability on weekdays and weekends (including bank holidays)
- Ability to follow instructions and comply with all company standards
If a desk isn’t for you, then you are for us, so why not join us in a fun theme park environment and develop skills that will be recognised throughout your career!
Customer Service Assistant (Games) - Drayton Manor - Tamworth, Staffordshire employer: HB Leisure
HB Leisure Ltd is an exceptional employer, offering a vibrant and dynamic work environment at Drayton Manor in Tamworth. With flexible working hours, a daily bonus scheme, and opportunities for global travel, employees can enjoy a fulfilling career while engaging with guests in a fun-filled theme park setting. The company prioritises employee wellbeing with access to resources like a virtual GP service and provides generous discounts, making it an attractive place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant (Games) - Drayton Manor - Tamworth, Staffordshire
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at HB Leisure. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HB Leisure before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant (Games) - Drayton Manor - Tamworth, Staffordshire
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to HB Leisure:Your cover letter is your chance to shine! Tell us why you want to work at HB Leisure specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HB Leisure!
How to prepare for a job interview at HB Leisure
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
