At a Glance
- Tasks: Run exciting skill games and create unforgettable experiences for guests.
- Company: Join HB Leisure, a global leader in amusement games at theme parks.
- Benefits: Flexible hours, daily bonuses, discounts, and free entry to attractions.
- Why this job: Work in a fun environment and develop skills for your future career.
- Qualifications: Great communication skills and a passion for customer service.
- Other info: Opportunities to travel globally and enjoy a vibrant team culture.
The predicted salary is between 11 - 16 £ per hour.
HB Leisure Ltd are looking for enthusiastic and people-centric individuals to work as Customer Service Assistants (Games Host) at Drayton Manor!
As a Customer Service Assistant (Games Host), you will be responsible for running our thrilling skill games whilst delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games.
Responsibilities
- Operate and manage a skilled games kiosk in a high-energy, theme park environment
- Engage with guests of all ages, ensuring a fun and memorable experience
- Maintain a warm and welcoming atmosphere throughout the event
- Handle transactions and prize distribution with confidence and enthusiasm
Who we are
HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We like to do things differently here at HB Leisure; we don’t just open doors to a career in the leisure industry, and we also offer the opportunity to travel the globe to experience working in our other incredible locations!
What we offer
- Daily Bonus Scheme
- Flexible working hours
- Recommend A Friend Bonus (Subject to T&Cs)
- Discounts to hundreds of top retailers
- Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme, and a virtual gym
- Great career possibilities including opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.)
- 20% discount in on-site retail and food purchases
- 50% of meals at Drayton Manor Hotel
- Free entry into sites affiliated with Drayton Manor West Midlands Safari Park & Waterworld
- Free Entry to Drayton Manor for you and 4 friends up to 10 times per year
- Uniform Provided
- On Site Parking
Person specification
- Great customer service, communication skills and a positive, outgoing personality
- Honest, reliable and a responsible individual with strong work ethic
- A passion for hospitality and creating joyful moments
- Ability to thrive in a fast-paced, outdoor setting all year round
- Availability on weekdays and weekends (including bank holidays)
- Ability to follow instructions and comply with all company standards
If a desk isn’t for you, then you are for us, so why not join us in a fun theme park environment and develop skills that will be recognised throughout your career!
Customer Service Assistant (Games) - Drayton Manor - Tamworth, Staffordshire employer: HB Leisure
Contact Detail:
HB Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (Games) - Drayton Manor - Tamworth, Staffordshire
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on HB Leisure and their values. This will help you connect with the team and show that you're genuinely interested in being part of their fun environment.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with guests or handle tricky situations. Role-playing with a friend can help you feel more confident and ready to impress during your interview.
✨Tip Number 3
Dress the part! Even though it’s a fun theme park job, showing up looking smart and presentable can make a great first impression. It shows you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team at Drayton Manor!
We think you need these skills to ace Customer Service Assistant (Games) - Drayton Manor - Tamworth, Staffordshire
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to engage with guests in a fun way.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention any previous roles where you’ve provided excellent customer service or worked in a fast-paced environment like a theme park.
Be Personable: We love a friendly vibe! Use a conversational tone in your application to reflect your outgoing personality. This will help us see how you might interact with our guests at Drayton Manor.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with HB Leisure.
How to prepare for a job interview at HB Leisure
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the theme park environment. Talk about your passion for customer service and how you enjoy creating memorable experiences for guests. This will show that you're not just looking for any job, but that you genuinely want to be part of the fun at Drayton Manor!
✨Know the Company
Do a bit of research on HB Leisure and their operations. Familiarise yourself with their values and what makes them unique in the leisure industry. Being able to discuss their global presence and your interest in their work will impress the interviewers and demonstrate your commitment.
✨Prepare for Role-Play Scenarios
Since you'll be engaging with guests and handling transactions, be ready for potential role-play scenarios during the interview. Think about how you would handle different customer interactions, especially tricky situations. Practising these can help you feel more confident and show your problem-solving skills.
✨Dress for the Occasion
Even though it's a fun environment, make sure to dress smartly and appropriately for the interview. A neat appearance shows that you take the opportunity seriously. Plus, it sets a positive tone for your first impression, which is crucial in a customer-facing role!
