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- Tasks: Support the Arcade Manager in running a fun and vibrant arcade environment.
- Company: Join HB Leisure, a global leader in amusement attractions.
- Benefits: Enjoy competitive salary, 28 days holiday, and fantastic perks like gym discounts.
- Other info: Opportunities to travel globally and work in amazing locations.
- Why this job: Be part of an exciting team and gain experience in a dynamic leisure industry.
- Qualifications: GCSEs in Maths and English, team management experience, and strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
HB Leisure is the leading attraction partner for skill games and amusements around the world operating in over 100 theme parks across 25 countries. As an Assistant Arcade Manager, you will be responsible for supporting the Arcade Manager with the running of the arcade, ensuring budgeted targets are achieved and operating standards are adhered to.
In return we will offer you:
- Competitive Salary
- Long Service Award Scheme
- Recommend A Friend (T's & C's apply)
- 28 days holiday per calendar year (including bank holidays)
- Fantastic Benefits Package including access to your own Private GP, Gym discounts, big savings on high street retailers and much more!
- Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations.
Responsibilities include but are not limited to:
- To ensure the efficient day to day running of all arcade/coin op operations.
- Through regular inspection ensure that arcade interior/exterior standards are maintained to a high level, and that all safety checks are completed as scheduled.
- Monitor and review arcade revenues, prize pay outs, stock levels and staff numbers ensuring budgets and targets are adhered to (where applicable).
- Maintain a close liaison at all times with your management team communicating Company information/changes in procedure as and when required.
- Ensure any unresolved problems are dealt with satisfactorily.
- Conduct regular random checks of floats, keys, stock and vouchers as well as weekly and period checks.
- To liaise with the engineers and prioritise workload to minimise downtime.
- Observe the Company’s health and safety policies, ensuring that all health, safety and security regulations and procedures are implemented and complied with.
- To ensure that staffing ratios are observed and improved, whilst maintaining operational objectives.
- Motivation of staff to contribute to the maximum efficiency in the day to day running of the site.
- Provide training as required, to ensure company procedures are adhered to and standards maintained.
- Ensure documentation submitted by yourself and staff who report to you, is accurate, complete and submitted on time.
- To carry out appropriate disciplinary action, in accordance with Company policy and procedures with prior guidance from the Site Manager and consultation with the HR Manager.
- To ensure that all machines provided for play are operated in line with current legislation.
- To protect and keep confidential the Company’s business interests, except as authorised or required by your duties.
- To carry out any other reasonable duties as required by the Regional or Site Manager.
- To promote the Company in a positive manner when dealing with customers and at any other opportunity.
- To respond positively, promptly and appropriately to all customer requests.
- To conduct all business in a polite and courteous manner.
- To promote the concept of teamwork to enhance business opportunities and achievement.
Person Specification:
- Qualified to GCSE level in Maths and English.
- Experience of assisting with managing a team.
- Experience of working in the leisure industry/amusement arcade.
- Tenacious with good time management.
- Ability to prioritise workload.
- Strong IT skills (MS Office, Excel).
- Able to motivate staff.
- Cash Handling experience.
- Excellent communication skills.
- Self directed with a high degree of self motivation.
- High attention to detail.
- Fully flexible with working hours including weekends.
- Public facing experience.
- ONC/HNC in a related subject (e.g. business studies) (Desirable).
- Some Health & Safety knowledge (Desirable).
Assistant Arcade Manager - Thorpe Park - Chertsey, Surrey employer: HB Leisure
Contact Detail:
HB Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Arcade Manager - Thorpe Park - Chertsey, Surrey
✨Tip Number 1
Get to know the arcade scene! Visit local arcades and chat with staff. This will give you insights into what makes a successful arcade and show your passion for the industry.
✨Tip Number 2
Network like a pro! Connect with current employees at HB Leisure on LinkedIn or through social media. A friendly chat can sometimes lead to insider tips or even a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to team management and customer service. We want to see how you handle real-life scenarios, so think of examples from your past experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Thorpe Park!
We think you need these skills to ace Assistant Arcade Manager - Thorpe Park - Chertsey, Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Assistant Arcade Manager role. Highlight any relevant experience in managing teams or working in the leisure industry, and don’t forget to showcase your cash handling skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the role and the company. Mention specific experiences that align with the responsibilities listed in the job description.
Show Off Your Skills: Don’t just list your skills; demonstrate them! Use examples from your past work to show how you’ve successfully managed budgets, motivated staff, or maintained high operational standards.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on board with the team!
How to prepare for a job interview at HB Leisure
✨Know the Arcade Inside Out
Before your interview, make sure you’re familiar with the arcade operations at Thorpe Park. Research the types of games and machines they have, and understand the importance of maintaining high standards. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Team Management Skills
As an Assistant Arcade Manager, you'll be working closely with a team. Prepare examples from your past experiences where you've successfully managed or motivated a team. Highlight how you’ve handled challenges and improved team performance, as this will demonstrate your leadership potential.
✨Be Ready for Problem-Solving Scenarios
Expect to be asked about how you would handle specific situations, such as dealing with a malfunctioning machine or a dissatisfied customer. Think through some scenarios beforehand and prepare your responses. This will show that you can think on your feet and are ready to tackle challenges head-on.
✨Understand Health & Safety Regulations
Familiarise yourself with basic health and safety regulations relevant to the amusement industry. Be prepared to discuss how you would ensure compliance and maintain a safe environment for both staff and customers. This knowledge is crucial for the role and will set you apart from other candidates.