At a Glance
- Tasks: Deliver excellent customer service and ensure guests have a blast in the arcade.
- Company: Join HB Leisure, a global leader in fun and games!
- Benefits: Competitive pay, flexible hours, travel opportunities, and discounts at top retailers.
- Other info: Enjoy unlimited wellbeing resources and amazing career growth opportunities!
- Why this job: Work in a vibrant theme park and develop skills for your future career.
- Qualifications: Great communication skills and a positive, outgoing personality.
The predicted salary is between 11 - 16 € per hour.
HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Arcade Host) to join our vibrant team.
As a Customer Service Assistant (Arcade Host), you will be responsible for delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games in the Arcade.
Your Duties & Responsibilities:
- Welcome guests and provide great customer service
- Manage and restock prize inventory
- Ensure the cleanliness and tidiness of the arcade and games
- Report any machine issues and needed repairs to management
- Support general arcade operations
In return we will offer you:
- Competitive rates of pay
- Flexible working hours
- Recommend A Friend Bonus (Subject to T&C's)
- Winter Opportunities between your Seasonal Contract
- Discounts to hundreds of top retailers
- Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
- Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations
Person Specification:
- Great customer service, communication skills and a positive, outgoing personality
- Honest, reliable and a responsible individual with strong work ethic
- Able to offer good availability on weekdays and weekends (including bank holidays)
- Be able to follow instructions and comply with all company standards
- Have reliable transportation – due to the location of the site
If a desk isn’t for you, then you are for us, so why don’t you join us working in a fun arcade environment and develop skills that will be recognised throughout your career!
Customer Service Assistant (Arcades) - The Palace Fun Centre - Rhyl, Denbighshire employer: HB Leisure
At HB Leisure, we pride ourselves on being a vibrant and dynamic employer that offers exciting opportunities for growth and development in the leisure industry. Working as a Customer Service Assistant at The Palace Fun Centre in Rhyl not only allows you to engage with guests in a fun-filled environment but also provides unique benefits such as flexible working hours, competitive pay, and the chance to travel globally to our various locations. Join us to build a rewarding career while enjoying a supportive work culture that values your contributions and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant (Arcades) - The Palace Fun Centre - Rhyl, Denbighshire
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on HB Leisure and their values. This will help you connect with the team and show that you're genuinely interested in being part of their vibrant culture.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer Service Assistant and how you'd handle them. Being able to demonstrate your problem-solving abilities will really impress the hiring team.
✨Tip Number 3
Dress the part! Even though it’s a fun environment, showing up looking smart and presentable can make a great first impression. It shows you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining us at HB Leisure and ready to dive into the fun!
We think you need these skills to ace Customer Service Assistant (Arcades) - The Palace Fun Centre - Rhyl, Denbighshire
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see that positive, outgoing vibe that fits perfectly with our fun arcade environment. Don’t be afraid to be yourself – it’s what makes you unique!
Highlight Customer Service Skills:Make sure to emphasise your customer service experience in your application. We’re all about delivering excellent service to our guests, so share any relevant stories or skills that show how you can make their time at the arcade unforgettable.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to what makes you a great fit for the role. Remember, we’re looking for honesty and reliability!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing company culture right there!
How to prepare for a job interview at HB Leisure
✨Show Off Your Customer Service Skills
Make sure to highlight your previous experience in customer service during the interview. Share specific examples of how you've gone above and beyond for customers, as this role is all about creating a fun and welcoming atmosphere for guests.
✨Be Ready to Talk About Teamwork
Since you'll be working in a vibrant team, it's important to demonstrate your ability to work well with others. Prepare some anecdotes that showcase your teamwork skills, whether it’s resolving conflicts or collaborating on projects.
✨Know the Company and Its Values
Do a bit of homework on HB Leisure and their approach to customer service. Understanding their mission and values will help you align your answers with what they’re looking for, showing that you're genuinely interested in being part of their team.
✨Bring Your Positive Energy
This role requires a positive and outgoing personality, so let that shine through in your interview! Smile, maintain good eye contact, and show enthusiasm for the position. It’ll help convey that you’re the right fit for their fun arcade environment.
