At a Glance
- Tasks: Lead and motivate a team to deliver exceptional guest service at our game stands.
- Company: Join HB Leisure, a global leader in skill games and attractions.
- Benefits: Flexible hours, bonus programme, employee discounts, and travel opportunities.
- Other info: Dynamic work environment with excellent career growth and travel opportunities.
- Why this job: Be part of an exciting team and create memorable experiences for guests worldwide.
- Qualifications: Strong communication and leadership skills, with a passion for service.
The predicted salary is between 51750 - 63250 £ per year.
Wer ist HB Leisure Ltd? HB Leisure ist ein weltweit führendes Unternehmen im Bereich Geschicklichkeitsspiele und Freizeitattraktionen und ist in 29 Ländern sowie in über 150 Freizeitparks und Attraktionen tätig – in Partnerschaft mit wichtigen Akteuren der Branche. Wir bieten spannende Möglichkeiten für Kundenservice Supervisor (Games Host), Teil unseres dynamischen Teams zu werden. Bei HB Leisure gehen wir neue Wege: Wir eröffnen nicht nur Karrieremöglichkeiten in der Freizeitbranche, sondern bieten auch die Chance, weltweit zu reisen und an unseren beeindruckenden Standorten zu arbeiten.
Als Kundenservice Supervisor (Games) spielst du eine zentrale Rolle für den Erfolg unseres Spielbetriebs. Du unterstützt und führst ein Team von Games Operatoren und stellst gleichzeitig einen reibungslosen Ablauf unserer Spielstände im gesamten Park sicher.
Deine Aufgaben:
- Führung, Unterstützung und Motivation eines Teams von Games Operatoren, um einen hervorragenden Gästeservice zu gewährleisten
- Überwachung des täglichen Betriebs mehrerer Spielstände und Sicherstellung, dass diese vollständig besetzt, gut ausgestattet und bereit für Gäste sind
- Aktive Interaktion mit Gästen und Schaffung einer unterhaltsamen und einladenden Atmosphäre im gesamten Park
- Überwachung der Leistung sowie Umsatzsteigerung und Unterstützung des Teams beim Erreichen der Tagesziele
- Sicherstellung der Einhaltung von Sicherheits-, Kassen- und Betriebsrichtlinien
- Behebung von Problemen an Geräten oder Spielständen sowie Eskalation an Management oder Technik bei Bedarf
- Unterstützung bei der Einarbeitung, Schulung und Weiterentwicklung neuer Teammitglieder
- Sicherstellung eines hohen Erscheinungsbilds, einschließlich Sauberkeit, Beschilderung und Präsentation der Gewinne
Dein Profil:
- Kommunikationsstark mit ausgeprägten Führungsfähigkeiten
- Positiv, offen und selbstbewusst im Umgang mit Gästen jeden Alters
- Ehrlich, zuverlässig und verantwortungsbewusst mit einer starken Arbeitsmoral
- Leidenschaft für Service und das Schaffen besonderer Erlebnisse
- Fähigkeit, in einem schnelllebigen Arbeitsumfeld im Freien zu arbeiten
- Verfügbarkeit an Wochentagen, Wochenenden und Feiertagen
- Fähigkeit, Anweisungen zu befolgen und Unternehmensstandards einzuhalten
Wir bieten dir:
- Bonusprogramm
- Flexible Arbeitszeiten
- Mitarbeiter-werben-Mitarbeiter-Prämie (gemäß Bedingungen)
- Mitarbeitervorteile und Rabatte
- Hervorragende Karrieremöglichkeiten, einschließlich der Chance, weltweit zu reisen (Asien, Europa, Dubai, USA etc.) und an einigen der beeindruckendsten Standorte der Welt zu arbeiten
Kundenservice Supervisor (Spiele) Karls employer: HB Leisure
HB Leisure is an exceptional employer, offering a vibrant work culture at one of London's most enchanting seasonal attractions. With competitive pay, career development opportunities across global sites, and a strong focus on employee wellbeing, you'll find a rewarding environment that values your contributions while you help create unforgettable experiences during the festive season.
StudySmarter Expert Advice🤫
We think this is how you could land Kundenservice Supervisor (Spiele) Karls
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at HB Leisure. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HB Leisure before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Kundenservice Supervisor (Spiele) Karls
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to HB Leisure:Your cover letter is your chance to shine! Tell us why you want to work at HB Leisure specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HB Leisure!
How to prepare for a job interview at HB Leisure
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
