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- Tasks: Lead a team to deliver exceptional guest service at Peppa Pig World.
- Company: Join HB Leisure, the global leader in skilled games and amusements.
- Benefits: Flexible hours, daily bonuses, discounts, and wellbeing resources.
- Why this job: Create magical memories in a fun, vibrant theme park environment.
- Qualifications: Strong communication and leadership skills, with a passion for hospitality.
- Other info: Exciting career growth opportunities and potential to travel globally.
The predicted salary is between 24000 - 36000 £ per year.
Interested in working at the UK’s favourite family theme park? Are you excited by the idea of joining a beautifully landscaped park that’s home to Peppa Pig World, thrilling rides, and stunning gardens? Does helping families create magical memories in a fun, friendly environment sound like your perfect day? Then this is the role for you!
HB Leisure Ltd are looking for enthusiastic and people-centric individuals to work as Customer Service Supervisors (Games) at Paulton’s Park. As a Customer Services Supervisor (Games), you will play a key role in the success of our skill games operation. You’ll support and lead a team of Games Operators while ensuring the smooth running of our kiosks throughout the park.
Your Duties & Responsibilities:
- Lead, support, and motivate a team of Games Operators to deliver exceptional guest service.
- Oversee daily operations across multiple skill games kiosks, ensuring they are fully staffed, stocked, and guest‑ready.
- Engage with guests and maintain a fun, welcoming atmosphere throughout the park.
- Monitor performance and drive revenue, supporting the team to meet daily targets.
- Ensure compliance with safety, cash handling, and operational procedures.
- Handle machine or kiosk issues, escalating to management or maintenance when required.
- Support training, coaching, and onboarding of new team members.
- Maintain high standards of presentation, including cleanliness, signage, and prize displays.
In return we will offer you:
- Daily Bonus Scheme
- Flexible working hours
- Recommend A Friend Bonus (Subject to T&C's)
- Discounts to hundreds of top retailers
- Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
- Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations
- Staff Canteen
- Discounted meals for all staff on site
- Uniform provided
- Public Transport Routes available to and from the park
Person Specification:
- A strong communicator with natural leadership skills
- Positive, outgoing, and confident engaging with guests of all ages
- Honest, reliable, and responsible with a strong work ethic
- Passionate about hospitality and creating joyful moments
- Able to thrive in a fast‑paced outdoor environment
- Available on weekdays, weekends, and bank holidays
- Able to follow instructions and uphold company standards
If a desk isn’t for you, then you are for us, so why don’t you join us working in a fun theme park environment and develop skills that will be recognised throughout your career!
Customer Service Supervisor (Games) - Peppa Pig World - Romsey, Hampshire employer: HB Leisure
Contact Detail:
HB Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor (Games) - Peppa Pig World - Romsey, Hampshire
✨Tip Number 1
Get to know the park! Familiarise yourself with Peppa Pig World and the games on offer. This way, when you chat with the hiring team, you can show your enthusiasm and knowledge about the role and the environment.
✨Tip Number 2
Network like a pro! Connect with current employees on social media or at events. They can give you insider tips and maybe even put in a good word for you when you apply through our website.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and leadership. Think of examples from your past experiences that showcase your skills in motivating a team and engaging with guests.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Customer Service Supervisor (Games) - Peppa Pig World - Romsey, Hampshire
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your excitement for the role shine through! We want to see your passion for creating magical memories and engaging with guests. A sprinkle of personality can make your application stand out!
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or team leadership. We’re looking for people-centric individuals, so share examples of how you've motivated a team or delivered exceptional guest service.
Keep It Clear and Concise: While we love a good story, keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your skills and experiences. We appreciate a well-structured application!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, you’ll find all the details about the role and our company there, making it easier for you to tailor your application.
How to prepare for a job interview at HB Leisure
✨Know the Park Inside Out
Before your interview, take some time to familiarise yourself with Peppa Pig World and the overall park. Understand the different games, attractions, and the guest experience. This will not only show your enthusiasm but also help you answer questions about how you would enhance the guest experience.
✨Showcase Your Leadership Skills
As a Customer Service Supervisor, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully motivated or supported a team. Highlight your ability to handle challenges and maintain a positive atmosphere, as this is key to the role.
✨Engage with Enthusiasm
During the interview, let your passion for hospitality shine through. Be upbeat and friendly, just like the environment at the park. Remember, they’re looking for someone who can create joyful moments for guests, so demonstrate that energy in your responses.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding guest interactions and operational issues. Think of scenarios where you had to resolve conflicts or improve service. Practising these responses will help you feel more confident during the interview.
