At a Glance
- Tasks: Run thrilling skill games and create unforgettable experiences for guests.
- Company: Join HB Leisure at Crealy Adventure Park, a top family attraction in Devon.
- Benefits: Flexible hours, daily bonuses, discounts, and access to wellbeing resources.
- Other info: Exciting career growth opportunities and the chance to travel globally.
- Why this job: Work in a vibrant park, meet new people, and make magical memories.
- Qualifications: Great customer service skills and a positive, outgoing personality.
The predicted salary is between 10 - 12 £ per hour.
Are you excited by the idea of working at Crealy Adventure Park, one of Devon’s biggest and most-loved family attractions? Do you love the thought of spending your days in a vibrant park filled with award-winning rides, adventurous play areas, friendly animals, and unforgettable family fun? If helping guests create magical memories in an energetic, outdoor environment sounds like your perfect job, then this is the role for you!
HB Leisure Ltd are looking for enthusiastic and people-centric individuals to work as Customer Service Assistants (Games Host) at Crealy Adventure Park! As a Customer Service Assistant (Games Host), you will be responsible for running our thrilling skill games whilst delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games. With weekend shifts and additional shifts available in the week during peak season, this position is ideal for College or University students seeking seasonal work.
Your Duties & Responsibilities:
- Operate and manage a skilled games kiosk in a high-energy, theme park environment
- Engage with guests of all ages, ensuring a fun and memorable experience
- Maintain a warm and welcoming atmosphere throughout the event
- Handle transactions and prize distribution with confidence and enthusiasm
Who Are HB Leisure Ltd?
HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Games Host) to join our vibrant team. We like to do things differently here at HB Leisure; we don't just open doors to a career in the leisure industry, and we also offer the opportunity to travel the globe to experience working in our other incredible locations!
In return we will offer you:
- Daily Bonus Scheme
- Flexible working hours
- Recommend A Friend Bonus (Subject to T&C's)
- Discounts to hundreds of top retailers
- Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
- Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations
- Uniform provided
- 50% discount on all onsite catering
- Free onsite Gym
- On Site Parking
Person Specification:
- Great customer service, communication skills and a positive, outgoing personality
- Honest, reliable and a responsible individual with strong work ethic
- A passion for hospitality and creating joyful moments
- Ability to thrive in a fast-paced, outdoor setting all year round
- Be able to offer good availability on weekdays and weekends (including bank holidays)
- Be able to follow instructions and comply with all company standards
If a desk isn’t for you, then you are for us, so why don't you join us working in a fun theme park environment and develop skills that will be recognised throughout your career!
Locations
Customer Service Assistant (Games) - Crealy Adventure Park - Exeter, Devon employer: HB Leisure
At HB Leisure Ltd, we pride ourselves on being a vibrant and dynamic employer, offering our Customer Service Assistants the chance to work in one of Devon's most beloved family attractions, Crealy Adventure Park. With flexible working hours, a daily bonus scheme, and unique opportunities for global travel, we foster a supportive work culture that prioritises employee wellbeing and growth. Join us to create unforgettable experiences for guests while developing valuable skills in a fun, energetic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant (Games) - Crealy Adventure Park - Exeter, Devon
✨Hit the Ground Running with Seasonal Hiring!
Many customer support roles, especially seasonal ones, ramp up around holidays or special events. Keep an eye out for hiring fairs or open days in your area. Local businesses often need a boost during peak times, so don’t hesitate to drop in and chat directly with the team at places like HB Leisure.
✨Join Customer Support Communities
Dive into online communities focused on customer support, like forums or social media groups. This is a fantastic way to connect with others in the field, learn about unadvertised roles, and share experiences. Plus, you never know when a connection might lead to an opportunity at places like HB Leisure.
✨Show Off Your Skills!
Since you're targeting a seasonal role, create a quick online portfolio showcasing your customer support skills. Whether it’s resolving customer queries, handling difficult conversations, or just general customer engagement – put it all out there! Make sure to share the link when you apply to HB Leisure.
✨Be Prepared for the Busy Season
You know seasonal work can get intense, so brush up on common customer queries and best practices before interviews. When you’re prepared to talk about handling high-stress situations, it shows you’re ready to step in during the crunch periods. This is likely to impress the team at HB Leisure!
We think you need these skills to ace Customer Service Assistant (Games) - Crealy Adventure Park - Exeter, Devon
Some tips for your application 🫡
Show Off Your Customer Support Skills:In your CV, make sure to highlight any previous experience you've had in customer support or related fields. This could include resolving customer issues, handling complaints, or even just being a go-to person for friends and family. Use specific examples that demonstrate your capability to help others effectively—the more relatable, the better!
Tailor Your Cover Letter with Enthusiasm:For a seasonal role at HB Leisure, we want to see your excitement for both the job and the company. Use your cover letter to express why you're interested in customer support specifically and how you're eager to help customers during peak times. Mention any relevant skills or experiences that make you a perfect fit!
Flexibility is Key:Seasonal positions often require adaptability, so emphasise your willingness to work varying shifts or tackle new challenges. Let us know about your flexibility in your cover letter, as it shows you're ready to jump into action when needed and helps us understand your availability throughout the season.
Emphasise Soft Skills and Teamwork:In customer support, your soft skills are just as crucial as your experience. Highlight qualities like patience, empathy, and communication in your CV and cover letter. If you have examples of working in a team to solve problems or improve processes, shout about them—they'll show us how you can contribute to a great atmosphere at HB Leisure!
How to prepare for a job interview at HB Leisure
✨Showcase Your Customer Empathy
In customer support, empathy is key! Come prepared with examples from past experiences where you handled customer issues. Think of specific situations where you turned a frustrated customer into a satisfied one, because those real-life stories will show HB Leisure that you've got the right attitude for their team.
✨Know the Tools of the Trade
Familiarise yourself with popular customer support tools like Zendesk or Freshdesk. If you've used any chat or ticketing systems before, be ready to discuss how you navigated them and any challenges you overcame. This will demonstrate that you're not just a people person but also tech-savvy, which is super important in this field.
✨Prepare for Role-Playing Scenarios
Expect some role-playing during your interview where you'll be asked to deal with a hypothetical customer scenario. Practise handling common issues, such as a complaint about a product or service delay. This will give you a chance to display your problem-solving skills and how you maintain professionalism under pressure.
✨Highlight Your Flexibility and Enthusiasm
As this is a seasonal position, let your passion shine! Talk about your willingness to dive into the role, your adaptability to busy periods, and how you thrive in high-pressure environments. Share why you're excited to join HB Leisure during this peak time and how you can be an asset to their team.
