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- Tasks: Support the General Manager in running a fun family entertainment center on the seafront.
- Company: Join HB Leisure, a global leader in skill games and amusements across 100+ theme parks.
- Benefits: Enjoy a competitive salary, 28 days holiday, gym discounts, and a fantastic benefits package.
- Why this job: Experience amazing career opportunities, travel globally, and work in exciting locations.
- Qualifications: GCSEs in Maths and English; customer service experience; management skills preferred.
- Other info: Be part of a vibrant team and help create unforgettable experiences for families!
The predicted salary is between 36000 - 60000 £ per year.
HB Leisure is the leading attraction partner for skill games and amusements around the worldoperating in over 100 theme parks across 25 countries .
As a Deputy General Manager , you will be responsible for supporting the site General Manager with the running of the family entertainment centre in the heart of Rhyl, situated on the seafront at The Palace Fun Centre .You will beensuring budgeted targets are achieved and operating standards are adhered to and be able to work within given budget constraints whilst pursuing maximum operating efficiency and profitability.
In return we will offer you:
- Competitive salary
- 28 days holiday per calendar year(including bank holidays)
- Recommend A Friend Scheme – earn a bonus(Subject to T&C’s)
- Cycle to Work Scheme
- Pension Scheme
- Fantastic Benefits Package including access to your own Private GP, Gym discounts, big savings on high street retailers and much more!
- Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations
The main responsibilities include but are not limited to:
- To ensure the efficient day to day running of the family entertainment centre which also includes a AGC, Children’s soft play with cafe, Laser Tag and Mini golf.
- Through regular inspection ensure that arcade interior/exterior standards are maintained to a high level, and that all safety checks are completed as scheduled. Where necessary, advising the manager on remedial action.
- Monitor and review arcade revenues, prize pay outs, stock levels and staff numbers ensuring budgets and targets are adhered to (where applicable).
- Maintain a close liaison at all times with your management team communicating Company information/changes in procedure as and when required. Ensure any unresolved problems are dealt with satisfactorily.
- Motivation of staff to contribute to the maximum efficiency in the day to day running of the site. Ensure a good working environment is established, in order to obtain the maximum commitment of staff.
Person Specification:
- Qualified to GCSE level in Maths and English (or equivalent international qualification)
- Previous Customer service experience
- ONC or HNC in a related subject (eg business studies) (Desirable)
- Previous Arcade cash collections experience(Desirable)
- Experience working within a Children’s soft play environment(Desirable)
- Previous Retail Management experience(Desirable)
- Some Health & Safety knowledge(Desirable)
- Managing or assisting with managing a team / team leader experience
- Previous experience working in a Family Entertainment Centre
- Cash Handling experience, both cash and electronic
- Tenacious with good time management
- Ability to prioritise workload
- Strong IT skills (MS Office, Excel)
- Able to motivate staff and have excellent communication skills
- Self directed with a high degree of self motivation
- High attention to detail
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Deputy General Manager employer: HB Leisure
Contact Detail:
HB Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager
✨Tip Number 1
Familiarize yourself with the family entertainment industry, especially in relation to skill games and amusements. Understanding the latest trends and customer preferences can give you an edge during interviews.
✨Tip Number 2
Highlight your experience in managing teams and motivating staff. Be prepared to share specific examples of how you've successfully led a team in a fast-paced environment, as this is crucial for the Deputy General Manager role.
✨Tip Number 3
Demonstrate your financial acumen by discussing your experience with budget management and revenue monitoring. Being able to show that you can achieve targets while maintaining operational efficiency will be key.
✨Tip Number 4
Prepare to discuss your knowledge of health and safety regulations, especially in environments involving children. This will show your commitment to maintaining a safe and enjoyable atmosphere for guests.
We think you need these skills to ace Deputy General Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Deputy General Manager position at HB Leisure. Understand the key responsibilities and required qualifications to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service, retail management, or working in a family entertainment center. Use specific examples to demonstrate how your background aligns with the role's requirements.
Showcase Your Skills: Make sure to highlight your skills in team management, time management, and communication. Provide examples of how you've motivated staff or improved operational efficiency in past roles.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the position and the company. Mention why you are interested in working at HB Leisure and how you can contribute to the success of the family entertainment center.
How to prepare for a job interview at HB Leisure
✨Showcase Your Leadership Skills
As a Deputy General Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you successfully managed a team or resolved conflicts, highlighting your communication skills and ability to create a positive work environment.
✨Understand the Business Metrics
Familiarize yourself with key performance indicators relevant to family entertainment centers, such as revenue targets and budget management. Be ready to discuss how you've previously met or exceeded these metrics in your past roles, showcasing your financial acumen.
✨Emphasize Customer Service Experience
Customer service is crucial in this role. Prepare to share specific instances where you enhanced customer satisfaction or handled difficult situations effectively. This will show that you understand the importance of creating a welcoming atmosphere for guests.
✨Demonstrate Health & Safety Knowledge
Since safety is a priority in entertainment venues, be prepared to discuss your understanding of health and safety regulations. Share any relevant experiences where you ensured compliance and maintained high safety standards, which will reflect your attention to detail.
