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- Tasks: Run thrilling skill games and create unforgettable experiences for guests.
- Company: Join HB Leisure, a global leader in skilled games and amusements.
- Benefits: Flexible hours, daily bonuses, discounts, and wellbeing resources.
- Why this job: Work in a fun theme park and make joyful memories for visitors.
- Qualifications: Great customer service skills and a positive, outgoing personality.
- Other info: Exciting career growth opportunities and the chance to travel globally.
The predicted salary is between 13 - 16 £ per hour.
Interested in working at one of the UK’s most exciting wildlife attractions? Do you want to be part of a unique park that’s been delighting guests for over 50 years? Does the idea of helping visitors create unforgettable, once‑in‑a‑lifetime memories inspire you? Then this is the perfect role for you!
HB Leisure Ltd are looking for enthusiastic and people-centric individuals to work as part-time Customer Service Assistants (Games Host) at West Midlands Safari Park! As a Customer Service Assistant (Games Host), you will be responsible for running our thrilling skill games whilst delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games.
Your Duties & Responsibilities:
- Operate and manage a skilled games kiosk in a high-energy, theme park environment
- Engage with guests of all ages, ensuring a fun and memorable experience
- Maintain a warm and welcoming atmosphere throughout the event
- Handle transactions and prize distribution with confidence and enthusiasm
Who Are HB Leisure Ltd?
HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Games Host) to join our vibrant team.
In return we will offer you:
- Daily Bonus Scheme
- Flexible working hours
- Recommend A Friend Bonus (Subject to T&C's)
- Discounts to hundreds of top retailers
- Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
- Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations
- 25% discount in retail and food & beverage units across sites.
- Uniform provided
Person Specification:
- Great customer service, communication skills and a positive, outgoing personality
- Honest, reliable and a responsible individual with strong work ethic
- A passion for hospitality and creating joyful moments
- Ability to thrive in a fast-paced, outdoor setting all year round
- Are able to offer good availability on weekdays and weekends (including bank holidays)
- Be able to follow instructions and comply with all company standards
If a desk isn’t for you, then you are for us, so why don’t you join us working in a fun theme park environment and develop skills that will be recognised throughout your career!
Customer Service Assistant (Games) - West Midland Safari & Leisure Park - Bewdley, Worcestershire employer: HB Leisure
Contact Detail:
HB Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (Games) - West Midland Safari & Leisure Park - Bewdley, Worcestershire
✨Tip Number 1
Get to know the park! Before your interview, spend some time exploring West Midland Safari Park. Familiarise yourself with the attractions and games so you can chat about them during your interview. It shows you're genuinely interested and helps you connect with the vibe of the place.
✨Tip Number 2
Practice your people skills! As a Customer Service Assistant, you'll be engaging with guests all day. Try role-playing with friends or family to get comfortable with handling different types of customers. This will help you shine in your interview and show off your outgoing personality.
✨Tip Number 3
Show your enthusiasm! When you apply through our website, make sure your passion for creating joyful moments comes across. Share any relevant experiences where you've made someone's day better, whether it's in a job or just helping out a friend.
✨Tip Number 4
Be flexible and ready to adapt! The theme park environment is fast-paced and ever-changing. Highlight your ability to thrive under pressure and your willingness to work weekends and bank holidays. This will demonstrate that you're the perfect fit for the dynamic atmosphere at HB Leisure.
We think you need these skills to ace Customer Service Assistant (Games) - West Midland Safari & Leisure Park - Bewdley, Worcestershire
Some tips for your application 🫡
Show Your Enthusiasm: When you're writing your application, let your passion for customer service and the fun environment shine through! We want to see that you’re excited about creating unforgettable experiences for our guests.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention any previous roles where you’ve engaged with customers or worked in a fast-paced setting – it’ll help us see how you fit into our team!
Be Yourself: We love personality! Don’t be afraid to let your unique voice come through in your application. Share a bit about what makes you tick and why you’d be a great fit for the role – we’re all about authenticity here at StudySmarter.
Apply Through Our Website: For the best chance of joining our vibrant team, make sure to apply directly through our website. It’s super easy and ensures your application gets to us without any hiccups!
How to prepare for a job interview at HB Leisure
✨Know the Park Inside Out
Before your interview, make sure you research West Midland Safari Park and its attractions. Familiarise yourself with the games you'll be hosting and the overall guest experience. This will show your enthusiasm and help you answer questions about how you can contribute to creating unforgettable memories for visitors.
✨Show Off Your People Skills
As a Customer Service Assistant, your ability to engage with guests is crucial. Prepare examples of how you've provided excellent customer service in the past. Think about times when you turned a negative experience into a positive one, as this will demonstrate your problem-solving skills and outgoing personality.
✨Embrace the Energy
Working in a theme park means being in a high-energy environment. During the interview, convey your excitement about working in such a lively setting. You might even want to practice your enthusiastic tone and body language, as this will reflect your passion for hospitality and creating joyful moments.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your ability to handle various situations. Think about how you would manage a busy game kiosk or deal with a difficult guest. Practising these scenarios beforehand will help you respond confidently and show that you can thrive in a fast-paced environment.
