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- Tasks: Run exciting skill games and deliver top-notch customer service to guests.
- Company: Join HB Leisure, a global leader in games and amusements.
- Benefits: Competitive pay, daily bonuses, flexible hours, and discounts at top retailers.
- Other info: Unlimited access to wellbeing resources and fantastic career growth opportunities.
- Why this job: Work in a fun theme park environment and travel the world!
- Qualifications: Great communication skills and a positive, outgoing personality.
The predicted salary is between 20000 - 25000 £ per year.
HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Games Host) to join our vibrant team.
We like to do things differently here at HB Leisure; we don't just open doors to a career in the leisure industry, and we also offer the opportunity to travel the globe to experience working in our other incredible locations! If a desk isn’t for you, then you are for us, so why don't you join us working in a fun theme park environment and develop skills that will be recognised throughout your career!
As a Customer Service Assistant (Games Host), you will be responsible for running our skill games whilst delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games!
In return we will offer you:
- Competitive rates of pay
- Daily Bonus Scheme
- Flexible working hours
- Recommend A Friend Bonus (Subject to T&C's)
- Winter Opportunities between your Seasonal Contract
- Discounts to hundreds of top retailers
- Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
- Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations
Person Specification:
- Great customer service, communication skills and a positive, outgoing personality
- Honest, reliable and a responsible individual with strong work ethic
- Able to offer good availability on weekdays and weekends (including bank holidays)
- Be able to follow instructions and comply with all company standards
- Have reliable transportation – due to the location of the site
Customer Service Assistant (Games) - Twycross Zoo - Atherstone, Warwickshire employer: HB Leisure
Contact Detail:
HB Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (Games) - Twycross Zoo - Atherstone, Warwickshire
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on HB Leisure and Twycross Zoo. Understanding their values and what makes them tick will help you connect during the conversation.
✨Tip Number 2
Show off your personality! As a Customer Service Assistant, they want someone with a positive and outgoing vibe. Be yourself and let your enthusiasm for the role shine through in your interactions.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and think of examples from your past experiences that highlight your skills. We all love a good story!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our fun team at HB Leisure!
We think you need these skills to ace Customer Service Assistant (Games) - Twycross Zoo - Atherstone, Warwickshire
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your positive and outgoing nature. Remember, we’re all about fun here at HB Leisure!
Tailor Your Application: Make sure to tailor your application to the Customer Service Assistant role. Highlight any relevant experience you have in customer service or working in a lively environment. We love seeing how your skills match what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps, and make sure to proofread for any typos before hitting send!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing company culture there!
How to prepare for a job interview at HB Leisure
✨Know the Company
Before your interview, take some time to research HB Leisure and Twycross Zoo. Understand their values, mission, and what makes them unique in the leisure industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Service Assistant, you'll need to demonstrate excellent communication and customer service skills. Prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you can make guests feel welcome and ensure they have fun!
✨Be Ready for Scenario Questions
Expect scenario-based questions during your interview. For instance, you might be asked how you would handle a difficult customer or a busy game station. Practice your responses to these types of questions, focusing on your problem-solving skills and ability to stay calm under pressure.
✨Dress for the Occasion
Even though the role is in a fun environment, it's important to dress appropriately for the interview. Aim for smart-casual attire that reflects your personality while still looking professional. This shows that you respect the interview process and are serious about the opportunity.