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- Tasks: Run skill games and provide top-notch customer service in a fun theme park.
- Company: Join HB Leisure, the global leader in skilled games across 29 countries.
- Benefits: Enjoy competitive pay, flexible hours, bonuses, and discounts at top retailers.
- Why this job: Experience a vibrant work culture with opportunities to travel and develop valuable skills.
- Qualifications: Great communication skills, positive attitude, and reliable availability required.
- Other info: Work in amazing locations worldwide and access unlimited wellbeing resources.
HB Leisureis the global leader in skilled games and amusements,operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Games Host) to join our vibrant team.
We like to do things differently here atHB Leisure, we don\’t just open doors to a career in theleisure industry, and we also offer theopportunity to travel the globe to experience working in our other incredible locations!
If a desk isn’t for you, then you are for us, so why don\’t you join us working in afun theme park environmentanddevelop skillsthat will be recognised throughout your career!
As aCustomer Service Assistant (Games Host), you will be responsible for running our skill games whilst delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games!
In return we will offer you:
- Competitive rates of pay
- Daily Bonus Scheme
- Flexible working hours
- Recommend A Friend Bonus(Subject to T&C\’s)
- Winter Opportunities between your Seasonal Contract
- Discounts to hundreds of tops retailers
- Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
- Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations
Person Specification:
- Great customer service, communication skills and a positive, outgoing personality
- Honest, reliable and a responsible individual with strong work ethic
- Are able to offer good availability on weekdays and weekends (including bank holidays)
- Be able to follow instructions and comply with all company standards
- Have reliable transportation – due to the location of the site
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Customer Service Assistant (Games) employer: HB Leisure
Contact Detail:
HB Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (Games)
✨Tip Number 1
Show your enthusiasm for customer service! When you meet potential employers or during any networking events, express your passion for creating memorable experiences for guests. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Familiarise yourself with the games and attractions offered by HB Leisure. Understanding the products you'll be working with can give you an edge in conversations and interviews, demonstrating your commitment to the role.
✨Tip Number 3
Network with current employees or those in similar roles. They can provide insights into the company culture and what it takes to succeed as a Customer Service Assistant. Plus, personal connections can sometimes lead to referrals!
✨Tip Number 4
Be prepared to showcase your communication skills in person. Since this role requires excellent customer interaction, practice engaging with friends or family in a fun, upbeat manner to reflect the positive energy that HB Leisure values.
We think you need these skills to ace Customer Service Assistant (Games)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what HB Leisure is looking for in a Customer Service Assistant. Highlight key responsibilities and required skills, such as customer service and communication skills.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills that align with the role. Emphasise any previous customer service roles or experiences in a fun, dynamic environment, as this will resonate well with HB Leisure's culture.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work at HB Leisure specifically and how your skills can contribute to creating a fun atmosphere for guests.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer service roles.
How to prepare for a job interview at HB Leisure
✨Show Your Enthusiasm for Customer Service
Make sure to express your passion for customer service during the interview. Share examples of how you've gone above and beyond to ensure customers have a great experience, as this role is all about making guests feel welcome and having fun.
✨Demonstrate Your Communication Skills
Since you'll be interacting with guests regularly, it's crucial to showcase your communication skills. Practice speaking clearly and confidently, and be ready to answer questions about how you would handle various customer scenarios.
✨Highlight Your Flexibility and Availability
The job requires good availability on weekdays and weekends, so be prepared to discuss your schedule. Emphasise your willingness to work during busy periods, including bank holidays, to show that you're committed to the role.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving abilities. Think of specific instances where you successfully resolved a customer issue or handled a challenging situation, as this will demonstrate your reliability and strong work ethic.
