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- Tasks: Run skill games and provide top-notch customer service in a fun theme park setting.
- Company: Join HB Leisure, the global leader in skilled games across 29 countries and 150 attractions.
- Benefits: Enjoy competitive pay, flexible hours, bonuses, and discounts at hundreds of retailers.
- Why this job: Experience a vibrant culture, travel opportunities, and develop skills for your future career.
- Qualifications: Great communication skills, positive attitude, reliability, and availability on weekdays and weekends.
- Other info: Work in amazing locations worldwide, from Asia to the USA, while having fun!
HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Games Host) to join our vibrant team. We like to do things differently here at HB Leisure; we don’t just open doors to a career in the leisure industry, we also offer the opportunity to travel the globe to experience working in our other incredible locations!
If a desk isn’t for you, then you are for us, so why don’t you join us working in a fun theme park environment and develop skills that will be recognised throughout your career!
As a Customer Service Assistant (Games Host), you will be responsible for running our skill games whilst delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games!
In return we will offer you:
- Competitive rates of pay
- Daily Bonus Scheme
- Flexible working hours
- Recommend A Friend Bonus (Subject to T&C's)
- Winter Opportunities between your Seasonal Contract
- Discounts to hundreds of top retailers
- Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
- Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations
Person Specification:
- Great customer service, communication skills and a positive, outgoing personality
- Honest, reliable and a responsible individual with strong work ethic
- Able to offer good availability on weekdays and weekends (including bank holidays)
- Be able to follow instructions and comply with all company standards
- Have reliable transportation – due to the location of the site
Customer Service Assistant (Games) employer: HB Leisure
Contact Detail:
HB Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (Games)
✨Tip Number 1
Show your enthusiasm for the leisure industry! When you engage with us, make sure to express your passion for customer service and how much you enjoy creating fun experiences for guests. This will help you stand out as a candidate who truly aligns with our vibrant team culture.
✨Tip Number 2
Highlight any previous experience in customer-facing roles, especially in entertainment or leisure settings. If you've worked in theme parks, amusement centres, or similar environments, share those stories during your interactions with us to demonstrate your relevant skills.
✨Tip Number 3
Be prepared to discuss your availability openly. Since we value flexibility, let us know your willingness to work on weekends and bank holidays. This shows that you're committed and ready to jump into the role whenever needed.
✨Tip Number 4
Familiarise yourself with our games and attractions. If you can, visit one of our locations or research our offerings online. This knowledge will not only impress us but also help you understand the role better and how you can contribute to making our guests' experiences unforgettable.
We think you need these skills to ace Customer Service Assistant (Games)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles that involved working in a fun or dynamic environment. Use keywords from the job description to show you understand what HB Leisure is looking for.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention your positive, outgoing personality and how it aligns with the vibrant team at HB Leisure. Share specific examples of how you've provided excellent customer service in the past.
Showcase Your Availability: In your application, clearly state your availability for weekdays, weekends, and bank holidays. This will demonstrate your flexibility and willingness to meet the company's scheduling needs.
Highlight Relevant Skills: Emphasise your communication skills and ability to follow instructions. Mention any previous experience with games or entertainment, as this will show your suitability for the Customer Service Assistant (Games Host) position.
How to prepare for a job interview at HB Leisure
✨Show Your Enthusiasm
Make sure to express your excitement about working in a fun theme park environment. HB Leisure values a positive and outgoing personality, so let your enthusiasm shine through during the interview.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight any experiences where you went above and beyond to ensure customer satisfaction, as this is crucial for the role of a Customer Service Assistant.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations with guests. Think about potential challenges you might face while running skill games and how you would resolve them while keeping the guests engaged and happy.
✨Highlight Your Flexibility
Since the job requires availability on weekdays, weekends, and bank holidays, be prepared to discuss your schedule. Emphasise your willingness to work flexible hours and your reliability, which are key traits for this position.
