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- Tasks: Run skill games and provide top-notch customer service in a fun theme park.
- Company: Join HB Leisure, the global leader in skilled games across 29 countries.
- Benefits: Enjoy competitive pay, flexible hours, and discounts at hundreds of retailers.
- Why this job: Experience a vibrant work culture with opportunities to travel globally and develop valuable skills.
- Qualifications: Must have great communication skills, a positive attitude, and reliable availability.
- Other info: Winter opportunities available and access to wellbeing resources like virtual GP services.
HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Games Host) to join our vibrant team. We like to do things differently here at HB Leisure; we don’t just open doors to a career in the leisure industry, we also offer the opportunity to travel the globe to experience working in our other incredible locations!
If a desk isn’t for you, then you are for us, so why don’t you join us working in a fun theme park environment and develop skills that will be recognised throughout your career!
As a Customer Service Assistant (Games Host), you will be responsible for running our skill games whilst delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games!
In return we will offer you:
- Competitive rates of pay
- Daily Bonus Scheme
- Flexible working hours
- Recommend A Friend Bonus (Subject to T&C's)
- Winter Opportunities between your Seasonal Contract
- Discounts to hundreds of top retailers
- Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
- Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations
Person Specification:
- Great customer service, communication skills and a positive, outgoing personality
- Honest, reliable and a responsible individual with strong work ethic
- Able to offer good availability on weekdays and weekends (including bank holidays)
- Be able to follow instructions and comply with all company standards
- Have reliable transportation – due to the location of the site
Customer Service Assistant (Games) employer: HB Leisure
Contact Detail:
HB Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (Games)
✨Tip Number 1
Show your enthusiasm for the leisure industry! When you get the chance to speak with us, whether in an interview or during a casual chat, let your passion for customer service and fun environments shine through. This role is all about creating memorable experiences, so demonstrating your excitement can set you apart.
✨Tip Number 2
Familiarise yourself with our games and attractions. Before any interaction, do a bit of research on the types of skill games we offer and think about how you would engage guests. Being knowledgeable will not only impress us but also help you connect better with our customers.
✨Tip Number 3
Highlight your flexibility and availability. Since this role requires working on weekends and bank holidays, make sure to communicate your willingness to work varied hours. We appreciate candidates who can adapt to our busy schedules, especially during peak times.
✨Tip Number 4
Prepare to showcase your communication skills. As a Customer Service Assistant, you'll be interacting with guests constantly. Think of examples from your past experiences where you've successfully engaged with customers or resolved issues, as this will demonstrate your capability in delivering excellent service.
We think you need these skills to ace Customer Service Assistant (Games)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles that involved working in a fun or dynamic environment. Use keywords from the job description to show you understand what HB Leisure is looking for.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention your positive, outgoing personality and how it aligns with the vibrant team at HB Leisure. Share specific examples of how you've provided excellent customer service in the past.
Showcase Your Availability: In your application, clearly state your availability for weekdays, weekends, and bank holidays. This shows that you are flexible and willing to meet the company's scheduling needs, which is crucial for a role in a theme park environment.
Highlight Your Skills: Emphasise your communication skills and ability to follow instructions. Provide examples of situations where you've successfully engaged with customers or worked as part of a team, as these are key attributes for a Customer Service Assistant at HB Leisure.
How to prepare for a job interview at HB Leisure
✨Show Your Enthusiasm
Make sure to express your excitement about working in a fun theme park environment. HB Leisure values a positive and outgoing personality, so let your enthusiasm shine through during the interview.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you went above and beyond to ensure customers had a great experience, as this is crucial for the role of a Customer Service Assistant.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations with guests. Think about potential challenges you might face while running skill games and how you would resolve them while keeping the atmosphere fun and engaging.
✨Discuss Your Availability
Since the role requires good availability on weekdays, weekends, and bank holidays, be clear about your schedule. Show that you are flexible and willing to work during peak times, which will demonstrate your commitment to the job.
