At a Glance
- Tasks: Run skill games and provide top-notch customer service to guests.
- Company: Join HB Leisure, a global leader in skilled games across 29 countries.
- Benefits: Enjoy competitive pay, flexible hours, and discounts at hundreds of retailers.
- Other info: Opportunities for winter work and access to wellbeing resources.
- Why this job: Work in a fun theme park, develop valuable skills, and travel the world!
- Qualifications: Great communication skills, positive attitude, and reliable availability required.
HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Games Host) to join our vibrant team based at Paultons Park.
We like to do things differently here at HB Leisure; we don’t just open doors to a career in the leisure industry, we also offer the opportunity to travel the globe to experience working in our other incredible locations! If a desk isn’t for you, then you are for us, so why don’t you join us working in a fun theme park environment and develop skills that will be recognised throughout your career!
As a Customer Service Assistant (Games Host), you will be responsible for running our skill games whilst delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games!
In return we will offer you:
- Competitive rates of pay
- Daily Bonus Scheme
- Flexible working hours
- Recommend A Friend Bonus (Subject to T&C's)
- Winter Opportunities between your Seasonal Contract
- Discounts to hundreds of top retailers
- Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
- Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations
Person Specification:
- Great customer service, communication skills and a positive, outgoing personality
- Honest, reliable and a responsible individual with strong work ethic
- Able to offer good availability on weekdays and weekends (including bank holidays)
- Be able to follow instructions and comply with all company standards
- Have reliable transportation – due to the location of the site
Customer Service Assistant (Games) in Romsey employer: HB Leisure
HB Leisure is an exceptional employer, offering a dynamic work environment at Chessington World of Adventure where employees can thrive while delivering outstanding customer service. With flexible hours, generous employee discounts, and unique opportunities for global travel, we foster a vibrant culture that prioritises personal growth and enjoyment in the workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant (Games) in Romsey
✨Tip Number 1
Show your enthusiasm for the leisure industry! When you get the chance to speak with us, let your passion for customer service and fun environments shine through. We love candidates who are excited about creating memorable experiences for guests.
✨Tip Number 2
Highlight any previous experience in customer service or roles that required strong communication skills. Even if it’s not directly related to games, demonstrating your ability to engage with people will set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your availability openly. Since we need team members who can work flexible hours, including weekends and bank holidays, showing that you’re ready to commit to a varied schedule can make a big difference.
✨Tip Number 4
If you have any experience with games or amusement parks, be sure to mention it! Whether it's working at a fair or playing games competitively, sharing these experiences can demonstrate your understanding of the role and our environment.
We think you need these skills to ace Customer Service Assistant (Games) in Romsey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and any roles that involved working with games or entertainment. Use keywords from the job description to show you understand what HB Leisure is looking for.
Craft a Compelling Cover Letter:Write a cover letter that reflects your enthusiasm for the role and the company. Mention your positive, outgoing personality and how it aligns with the fun environment at Paultons Park. Share specific examples of your customer service skills.
Showcase Your Availability:Clearly state your availability in your application. Since the role requires flexibility on weekdays, weekends, and bank holidays, emphasise your willingness to work during these times.
Highlight Relevant Skills:In your application, focus on your communication skills and ability to follow instructions. These are key traits for a Customer Service Assistant (Games Host) and will demonstrate your suitability for the role.
How to prepare for a job interview at HB Leisure
✨Show Your Enthusiasm for Customer Service
Make sure to express your passion for providing excellent customer service. Share examples from your past experiences where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with the role of a Customer Service Assistant.
✨Demonstrate Your Communication Skills
Since communication is key in this role, practice clear and friendly communication. During the interview, engage with the interviewer by asking questions and responding thoughtfully to show that you can connect well with guests.
✨Highlight Your Flexibility
Be prepared to discuss your availability, especially on weekends and bank holidays. Emphasise your willingness to work flexible hours, as this is crucial for a position in a theme park environment.
✨Prepare for Scenario Questions
Anticipate questions that may involve handling difficult situations or guest complaints. Think of specific scenarios where you successfully resolved issues, showcasing your problem-solving skills and ability to remain calm under pressure.
