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- Tasks: Run skill games and provide top-notch customer service in a fun theme park.
- Company: Join HB Leisure, the global leader in skilled games across 29 countries.
- Benefits: Enjoy competitive pay, flexible hours, bonuses, and discounts at top retailers.
- Why this job: Experience a vibrant work culture with opportunities to travel and develop valuable skills.
- Qualifications: Great communication skills, positive attitude, and reliable availability required.
- Other info: Work in amazing locations worldwide and access unlimited wellbeing resources.
HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Games Host) to join our vibrant team. We like to do things differently here at HB Leisure; we don’t just open doors to a career in the leisure industry, and we also offer the opportunity to travel the globe to experience working in our other incredible locations!
If a desk isn’t for you, then you are for us, so why don’t you join us working in a fun theme park environment and develop skills that will be recognised throughout your career! As a Customer Service Assistant (Games Host), you will be responsible for running our skill games whilst delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games!
In return we will offer you:
- Competitive rates of pay
- Daily Bonus Scheme
- Flexible working hours
- Recommend A Friend Bonus (Subject to T&C's)
- Winter Opportunities between your Seasonal Contract
- Discounts to hundreds of top retailers
- Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
- Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations
Person Specification:
- Great customer service, communication skills and a positive, outgoing personality
- Honest, reliable and a responsible individual with strong work ethic
- Able to offer good availability on weekdays and weekends (including bank holidays)
- Be able to follow instructions and comply with all company standards
- Have reliable transportation – due to the location of the site
Contact Detail:
HB Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (Games)
✨Tip Number 1
Show your enthusiasm for the leisure industry! When you engage with us, let your passion for games and customer service shine through. This will help you stand out as someone who genuinely enjoys creating fun experiences for guests.
✨Tip Number 2
Highlight any previous experience in customer service or hospitality roles. Even if it's informal, sharing stories about how you've made someone's day better can demonstrate your ability to connect with guests and provide excellent service.
✨Tip Number 3
Be prepared to discuss your availability openly. Since we value flexibility, showing that you can work on weekdays, weekends, and bank holidays will make you a more attractive candidate for the role.
✨Tip Number 4
Familiarise yourself with our company culture and values. Understanding what makes HB Leisure unique will allow you to align your responses during conversations with us, demonstrating that you're a great fit for our vibrant team.
We think you need these skills to ace Customer Service Assistant (Games)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles that involved working with games or entertainment. Use keywords from the job description to show you understand what HB Leisure is looking for.
Craft a Fun Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention why you want to work in a theme park environment and how your skills align with providing excellent customer service.
Showcase Your Communication Skills: In your application, emphasise your communication skills and ability to engage with guests. Provide examples of past experiences where you successfully interacted with customers or resolved issues.
Highlight Flexibility and Availability: Clearly state your availability for weekdays, weekends, and bank holidays. This shows that you are committed and ready to meet the demands of the role, which is crucial for a position in a busy theme park.
How to prepare for a job interview at HB Leisure
✨Show Your Enthusiasm
As a Customer Service Assistant, your energy and enthusiasm are key. Make sure to express your excitement about the role and the opportunity to work in a fun environment. Share why you love games and customer service!
✨Demonstrate Your Communication Skills
Since this role requires excellent communication, prepare to showcase your ability to engage with guests. Think of examples where you've successfully interacted with customers or resolved issues, and be ready to discuss them.
✨Highlight Your Flexibility
The job requires availability on weekdays, weekends, and bank holidays. Be upfront about your schedule and demonstrate your willingness to adapt. This shows that you're committed and ready to meet the company's needs.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations with customers. Think through potential scenarios related to games and customer service, and practice your responses to show your problem-solving skills.
