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- Tasks: Run skill games and deliver top-notch customer service in a fun theme park.
- Company: Join HB Leisure, the global leader in skilled games across 29 countries.
- Benefits: Enjoy competitive pay, flexible hours, bonuses, and discounts at hundreds of retailers.
- Why this job: Experience a vibrant work culture with opportunities to travel and develop valuable skills.
- Qualifications: Must have great communication skills, a positive attitude, and reliable transportation.
- Other info: Winter opportunities available and access to wellbeing resources like virtual GP services.
The predicted salary is between 24000 - 36000 £ per year.
Interested in working at one of the UK’s best‑loved family theme parks? Are you excited by the idea of joining a resort that’s home to thrilling rides, Europe’s only Thomas Land, and a beautiful 15‑acre zoo? Does helping families create unforgettable memories in a fun, fast‑paced environment sound like your perfect day? Then this is the role for you! HB Leisure Ltd are looking for enthusiastic and people-centric individuals to work as Customer Service Assistants (Games Host) at Drayton Manor! As a Customer Service Assistant (Games Host) , you will be responsible for running our thrilling skill games whilst delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games. Your Duties & Responsibilities: Operate and manage a skilled games kiosk in a high-energy, theme park environment Engage with guests of all ages, ensuring a fun and memorable experience Maintain a warm and welcoming atmosphere throughout the event Handle transactions and prize distribution with confidence and enthusiasm Who Are HB Leisure Ltd? HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Games Host) to join our vibrant team. We like to do things differently here at HB Leisure , we don\’t just open doors to a career in the leisure industry , and we also offer the opportunity to travel the globe to experience working in our other incredible locations ! In return we will offer you: Daily Bonus Scheme Flexible working hours Recommend A Friend Bonus (Subject to T&C\’s) Discounts to hundreds of tops retailers Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts. Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations 20% discount in both retail and food purchases on site 50% of meals at Drayton Manor Hotel Free entry into sites affiliated with Drayton Manor e.g. West Midlands Safari Park & Waterworld Free Entry to Drayton Manor for you and 4 friends up to 10 times in the year! Uniform Provided On Site Parking Person Specification: Great customer service, communication skills and a positive, outgoing personality Honest, reliable and a responsible individual with strong work ethic A passion for hospitality and creating joyful moments Ability to thrive in a fast-paced, outdoor setting all year round Are able to offer good availability on weekdays and weekends (including bank holidays) Be able to follow instructions and comply with all company standards If a desk isn’t for you, then you are for us, so why don\’t you join us working in a fun theme park environment and develop skills that will be recognised throughout your career!41bf1e1f-b16b-4260-a40a-17c77a06fd15
Customer Service Assistant (Games) employer: HB Leisure
Contact Detail:
HB Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (Games)
✨Tip Number 1
Show your enthusiasm for the role by engaging with the company on social media. Follow HB Leisure's accounts, comment on their posts, and share your excitement about working in a fun theme park environment. This can help you stand out as a passionate candidate.
✨Tip Number 2
Network with current or former employees of HB Leisure. Reach out on platforms like LinkedIn to ask about their experiences and any tips they might have for landing the Customer Service Assistant position. Personal connections can often lead to valuable insights.
✨Tip Number 3
Prepare for potential interviews by practising common customer service scenarios. Think about how you would handle difficult customers or ensure guests have a great time at the games. Being ready to demonstrate your problem-solving skills can make a big difference.
✨Tip Number 4
Research the specific games and attractions that HB Leisure operates. Familiarising yourself with their offerings will not only show your interest but also allow you to speak knowledgeably about how you can enhance the guest experience during your interview.
We think you need these skills to ace Customer Service Assistant (Games)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles where you've engaged with guests or customers. Use specific examples that demonstrate your communication skills and positive attitude.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work at HB Leisure and how your personality aligns with their fun and vibrant culture.
Showcase Your Availability: Clearly state your availability in your application. Since the role requires flexibility on weekdays, weekends, and bank holidays, emphasise your willingness to work during these times.
Highlight Relevant Skills: In your application, focus on skills that are essential for the role, such as customer service, teamwork, and the ability to follow instructions. Provide examples of how you've successfully used these skills in previous positions.
How to prepare for a job interview at HB Leisure
✨Show Your Enthusiasm for Customer Service
Make sure to express your passion for customer service during the interview. Share examples of how you've gone above and beyond to ensure a great experience for customers in previous roles, as this aligns perfectly with what HB Leisure values.
✨Demonstrate Your Communication Skills
Since the role requires excellent communication skills, practice articulating your thoughts clearly and confidently. You might want to prepare a few scenarios where you successfully resolved customer issues or engaged with guests in a fun way.
✨Highlight Your Flexibility and Availability
Be ready to discuss your availability, especially on weekends and bank holidays. Emphasising your willingness to work flexible hours will show that you're committed to meeting the needs of the business and its guests.
✨Prepare for Situational Questions
Anticipate questions that may ask how you would handle specific situations, such as dealing with difficult customers or ensuring safety while running games. Practising your responses can help you feel more confident and prepared.
