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- Tasks: Manage a games kiosk and create fun experiences for guests at Winter Wonderland.
- Company: Join HB Leisure, a leader in festive entertainment at iconic events.
- Benefits: Enjoy competitive pay, bonuses, discounts, and full training with future placement opportunities.
- Why this job: Be part of London's festive magic and make unforgettable memories in a vibrant atmosphere.
- Qualifications: Outgoing individuals with a passion for hospitality and clear communication skills.
- Other info: Positions available from 13th November 2025 to 1st January 2026 in Hyde Park.
Join the Magic at Winter Wonderland Hyde Park!
Are you ready to be part of London’s most iconic festive experience? HB Leisure is once again bringing the thrill of skilled games to the heart of Winter Wonderland Hyde Park, and we’re looking for enthusiastic, energetic individuals to join our team as Customer Service Assistants.
Location: Hyde Park, London
Dates: 13th November 2025 – 1st January 2026
Full Time & Part Time Positions Available!
As a Customer Service Assistant, you will:
- Operate and manage a skilled games kiosk in a high-energy, festive environment
- Engage with guests of all ages, ensuring a fun and memorable experience
- Maintain a warm and welcoming atmosphere throughout the event
- Handle transactions and prize distribution with confidence and cheer
What we’re looking for:
- Outgoing, customer-focused individuals with a flair for entertainment
- A passion for hospitality and creating joyful moments
- Ability to thrive in a fast-paced, outdoor winter setting
- Ability to handle both cash and card transactions
- Clear communication skills
What’s in it for you:
- Exciting Winter Placement Opportunity at one of London’s most visited seasonal attractions
- Competitive rates of pay
- Daily bonus opportunities
- Exclusive access to retail discounts and wellbeing resources via our Employee Benefits Platform
- Full training provided — no prior experience needed
- Opportunities for future placements across HB Leisure’s global sites, including USA, Europe, Dubai, Saudi Arabia, Australia and more
Don’t miss your chance to be part of the festive magic. Apply now and make this winter unforgettable!
Customer Service Assistant (Games) employer: HB Leisure
Contact Detail:
HB Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (Games)
✨Tip Number 1
Familiarise yourself with the Winter Wonderland event and its atmosphere. Understanding the festive vibe will help you engage with guests more effectively and show your enthusiasm during any interviews or interactions.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Being able to communicate clearly and confidently is key for a role that involves interacting with guests of all ages.
✨Tip Number 3
Showcase your customer service experience, even if it's informal. Whether it’s helping out at community events or volunteering, sharing these experiences can highlight your passion for hospitality and your ability to create joyful moments.
✨Tip Number 4
Be prepared to demonstrate your ability to thrive in a fast-paced environment. Think of examples from past experiences where you successfully managed busy situations, as this will resonate well with the hiring team.
We think you need these skills to ace Customer Service Assistant (Games)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what HB Leisure is looking for in a Customer Service Assistant. Highlight your enthusiasm for hospitality and customer service in your application.
Tailor Your CV: Make sure your CV reflects relevant experience, even if it's from different sectors. Emphasise any roles where you engaged with customers or worked in fast-paced environments, as these skills are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for creating joyful experiences. Mention why you want to work at Winter Wonderland and how you can contribute to the festive atmosphere.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer service roles.
How to prepare for a job interview at HB Leisure
✨Show Your Enthusiasm
As a Customer Service Assistant, your energy and enthusiasm are key. Make sure to express your excitement about the role and the festive environment during the interview. Share any relevant experiences that highlight your passion for customer service and entertainment.
✨Demonstrate Communication Skills
Clear communication is essential in this role. Practice articulating your thoughts clearly and confidently. You might be asked to role-play a scenario where you engage with guests, so be prepared to showcase your ability to connect with people of all ages.
✨Highlight Your Adaptability
Working in a fast-paced, outdoor winter setting requires adaptability. Be ready to discuss how you've successfully handled challenging situations in previous roles or experiences. This will show that you can thrive in a dynamic environment like Winter Wonderland.
✨Prepare for Transaction Handling Questions
Since you'll be handling cash and card transactions, be prepared to answer questions about your experience with financial transactions. If you don't have direct experience, think of examples where you've managed money or made quick decisions under pressure.
