At a Glance
- Tasks: Engage with guests and ensure they have a blast in our arcade.
- Company: Join HB Leisure, a global leader in games and amusements across 29 countries.
- Benefits: Enjoy flexible hours, competitive pay, and discounts at top retailers.
- Other info: Experience the thrill of working in amazing locations worldwide!
- Why this job: Work in a fun environment with opportunities to travel and grow your career.
- Qualifications: Must have great customer service skills and be reliable with good availability.
HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Arcade Host) to join our vibrant team.
We like to do things differently here at HB Leisure, we don\'t just open doors to a career in the leisure industry, and we also offer the opportunity to travel the globe to experience working in our other incredible locations!
If a desk isn\'t for you, then you are for us, so why don\'t you join us working in a fun theme park environment and develop skills that will be recognised throughout your career!
As a Customer Service Assistant (Arcade Host), you will be responsible for delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games in the Arcade.
In return we will offer you:
- Competitive rates of pay
- Flexible working hours
- Recommend A Friend Bonus (Subject to T&C\'s)
- Winter Opportunities between your Seasonal Contract
- Discounts to hundreds of tops retailers
- Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
- Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world\'s most amazing locations
Person Specification:
- Great customer service, communication skills and a positive, outgoing personality Honest, reliable and a responsible individual with strong work ethic Are able to offer good availability on weekdays and weekends (including bank holidays) Be able to follow instructions and comply with all company standards Have reliable transportation - due to the location of the site
Customer Service Assistant (arcades) - Westward Ho! in Bideford employer: HB Leisure
At HB Leisure, we pride ourselves on being a dynamic employer that offers not just a job, but a vibrant career in the leisure industry. Our Customer Service Assistants enjoy competitive pay, flexible hours, and unique opportunities to travel and work in exciting locations worldwide, all while fostering a fun and supportive work culture that prioritises employee wellbeing and growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant (arcades) - Westward Ho! in Bideford
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like HB Leisure. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to HB Leisure
Don't be shy about reaching out to HB Leisure directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Customer Service Assistant (arcades) - Westward Ho! in Bideford
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about HB Leisure and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at HB Leisure
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
