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- Tasks: Deliver excellent customer service and create unforgettable experiences for guests in the arcade.
- Company: Join HB Leisure, a global leader in skilled games and amusements.
- Benefits: Flexible hours, daily bonuses, discounts, and access to wellbeing resources.
- Why this job: Work in a fun environment and make joyful memories for visitors.
- Qualifications: Great communication skills and a passion for hospitality.
- Other info: Exciting career growth opportunities, including travel to amazing locations worldwide.
The predicted salary is between 10 - 13 £ per hour.
Interested in working at one of the UK’s most exciting wildlife attractions? Do you want to be part of a unique park that’s been delighting guests for over 50 years? Does the idea of helping visitors create unforgettable, once‑in‑a‑lifetime memories inspire you? Then this is the perfect role for you!
As a Customer Service Assistant (Arcade Host), you will be responsible for delivering excellent customer service to our guests, restocking prizes, handing out prizes and ensuring that they have as much fun as possible playing our games in the Arcade.
Your Duties & Responsibilities:
- Welcome guests and provide great customer service
- Manage and restock prize inventory
- Ensure the cleanliness and tidiness of the arcade and games
- Report any machine issues and needed repairs to management
- Support general arcade operations
Who Are HB Leisure Ltd?
HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Arcade Host) to join our vibrant team.
In return we will offer you:
- Daily Bonus Scheme
- Flexible working hours
- Recommend A Friend Bonus (Subject to T&C's)
- Discounts to hundreds of top retailers
- Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
- Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations
- 25% discount in retail and food & beverage units across sites.
- Uniform provided
Person Specification:
- Great customer service, communication skills and a positive, outgoing personality
- Honest, reliable and a responsible individual with strong work ethic
- A passion for hospitality and creating joyful moments
- Ability to thrive in a fast-paced, outdoor setting all year round
- Are able to offer good availability on weekdays and weekends (including bank holidays)
- Be able to follow instructions and comply with all company standards
If a desk isn’t for you, then you are for us, so why don’t you join us working in a fun theme park environment and develop skills that will be recognised throughout your career!
Customer Service Assistant (Arcades) - West Midland Safari & Leisure Park - Bewdley, Worcestershire employer: HB Leisure
Contact Detail:
HB Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (Arcades) - West Midland Safari & Leisure Park - Bewdley, Worcestershire
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on West Midland Safari Park and HB Leisure. Understanding their values and what makes them tick will help you connect with the team and show that you're genuinely interested in being part of their exciting environment.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating unforgettable experiences for guests, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your people-centric approach.
✨Tip Number 3
Dress the part! Even if it’s a casual setting, showing up looking smart and presentable can make a great first impression. It shows that you care about the opportunity and are ready to represent the fun and vibrant atmosphere of the park.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It not only streamlines the process but also gives us a chance to see your enthusiasm for joining our team at HB Leisure. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Customer Service Assistant (Arcades) - West Midland Safari & Leisure Park - Bewdley, Worcestershire
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see how excited you are about creating unforgettable experiences for our guests at the arcade.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention any previous roles where you’ve provided excellent customer service or worked in a fast-paced environment, just like we do at HB Leisure!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the good stuff about why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at West Midland Safari Park.
How to prepare for a job interview at HB Leisure
✨Know the Company
Before your interview, take some time to research HB Leisure and West Midlands Safari Park. Understand their values, mission, and what makes them unique in the leisure industry. This will help you tailor your answers and show genuine interest.
✨Showcase Your Customer Service Skills
As a Customer Service Assistant, your ability to connect with guests is crucial. Prepare examples from your past experiences where you provided excellent customer service or resolved issues effectively. Highlight your positive attitude and enthusiasm!
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations in the arcade environment. Think about scenarios like dealing with a difficult guest or managing a busy period. Practising these responses can help you feel more confident during the interview.
✨Dress for Success
Even though the role is in a fun environment, it's important to present yourself well. Dress smartly and comfortably for the interview. This shows respect for the opportunity and gives a good first impression!
