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- Tasks: Deliver excellent customer service and ensure guests have a memorable arcade experience.
- Company: Join the UK's No.1 theme park, Alton Towers, with a vibrant team.
- Benefits: Flexible hours, daily bonuses, discounts, and access to wellbeing resources.
- Why this job: Work in a fun environment and create joyful moments for guests.
- Qualifications: Great communication skills and a passion for hospitality.
- Other info: Opportunities to travel globally and develop valuable career skills.
The predicted salary is between 11 - 16 £ per hour.
Interested in working in the UK’s No.1 theme park? Are you wanting to work in a historic scenic site with over 200 years of history? Does the idea of making a customer’s day memorable excite you? Then this is the role for you!
HB Leisure Ltd are looking for enthusiastic and people-centric individuals to work as Customer Service Assistants (Arcade Host) at Alton Towers Resort. As a Customer Service Assistant (Arcade Host), you will be responsible for delivering excellent customer service to our guests, restocking prizes, handing out prizes and ensuring that they have as much fun as possible playing our games in the Arcade.
Your Duties & Responsibilities:
- Welcome guests and provide great customer service
- Manage and restock prize inventory
- Ensure the cleanliness and tidiness of the arcade and games
- Report any machine issues and needed repairs to management
- Support general arcade operations
Who Are HB Leisure Ltd?
HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Games Host) to join our vibrant team.
In return we will offer you:
- Daily Bonus Scheme
- Flexible working hours
- Recommend A Friend Bonus (Subject to T&C's)
- Discounts to hundreds of top retailers
- Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
- Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations
- 20 x tickets for you, your friends and family to all UK Merlin attractions, issued on successful completion of probation. (40 tickets for permanent roles)
- Subsidised food and drink on shift in our onsite canteen.
- 10% discount in retail and food & beverage units across Merlin sites.
- Access to discounted employee bus service.
- Free onsite parking, both on shift and when visiting the park as a guest.
- Access to employee exclusive events, such as Scarefest preview night.
Person Specification:
- Great customer service, communication skills and a positive, outgoing personality
- Honest, reliable and a responsible individual with strong work ethic
- A passion for hospitality and creating joyful moments
- Ability to thrive in a fast-paced, outdoor setting all year round
- Are able to offer good availability on weekdays and weekends (including bank holidays)
- Be able to follow instructions and comply with all company standards
If a desk isn’t for you, then you are for us, so why don’t you join us working in a fun theme park environment and develop skills that will be recognised throughout your career!
Customer Service Assistant (Arcades) - Alton Towers - Alton, Stoke-on-Trent employer: HB Leisure
Contact Detail:
HB Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (Arcades) - Alton Towers - Alton, Stoke-on-Trent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on HB Leisure and Alton Towers. Understanding their values and what makes them tick will help you connect with the team and show that you're genuinely interested in being part of their fun environment.
✨Tip Number 2
Practice your customer service skills! Think of some scenarios where you might need to handle tricky situations or make someone's day. Role-playing these situations can help you feel more confident and ready to impress during your interview.
✨Tip Number 3
Dress the part! Even though it’s a fun theme park job, showing up looking smart and presentable can make a great first impression. It shows that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It not only speeds up the process but also gives you a better chance of landing that interview. Plus, who doesn’t love a smooth application experience?
We think you need these skills to ace Customer Service Assistant (Arcades) - Alton Towers - Alton, Stoke-on-Trent
Some tips for your application 🫡
Show Your Enthusiasm: When you're writing your application, let your passion for customer service shine through! We want to see that you’re excited about making guests' days memorable at Alton Towers.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention any previous roles where you’ve provided excellent customer service or worked in a fast-paced environment, just like we do at the arcade!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the good stuff about why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with HB Leisure.
How to prepare for a job interview at HB Leisure
✨Know the Company
Before your interview, take some time to research HB Leisure and Alton Towers. Understand their values, mission, and what makes them unique in the leisure industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Service Assistant, your ability to connect with guests is crucial. Prepare examples from your past experiences where you provided excellent customer service or resolved issues. Highlight your positive attitude and how you can create memorable moments for guests.
✨Dress for Success
Even though the role is in a fun environment, it’s important to present yourself well. Opt for smart-casual attire that reflects your personality while still looking professional. This shows that you respect the interview process and are serious about the opportunity.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask questions that demonstrate your enthusiasm for the role. Inquire about the team culture, opportunities for growth, or specific challenges the arcade faces. This not only shows your interest but also helps you gauge if the role is right for you.
