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- Tasks: Engage with guests and ensure they have a blast at our arcade.
- Company: Join HB Leisure, the global leader in skilled games across 29 countries.
- Benefits: Enjoy flexible hours, competitive pay, and discounts at top retailers.
- Why this job: Work in a fun environment, develop valuable skills, and travel globally.
- Qualifications: Great communication skills and a positive attitude are essential.
- Other info: Opportunities for winter work and access to wellbeing resources.
HB Leisureis the global leader in skilled games and amusements,operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (ArcadeHost) to join our vibrant team.
We like to do things differently here atHB Leisure, we don\’t just open doors to a career in theleisure industry, and we also offer theopportunity to travel the globe to experience working in our other incredible locations!
If a desk isn’t for you, then you are for us, so why don\’t you join us working in afun theme park environmentanddevelop skillsthat will be recognised throughout your career!
As aCustomer Service Assistant (Arcade Host), you will be responsible for delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games in the Arcade.
In return we will offer you:
- Competitive rates of pay
- Flexible working hours
- Recommend A Friend Bonus(Subject to T&C\’s)
- Winter Opportunities between your Seasonal Contract
- Discounts to hundreds of tops retailers
- Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
- Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations
Person Specification:
- Great customer service, communication skills and a positive, outgoing personality
- Honest, reliable and a responsible individual with strong work ethic
- Are able to offer good availability on weekdays and weekends (including bank holidays)
- Be able to follow instructions and comply with all company standards
- Have reliable transportation – due to the location of the site
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Customer Service Assistant (Arcades) employer: HB Leisure
Contact Detail:
HB Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (Arcades)
✨Tip Number 1
Show your enthusiasm for customer service! When you meet potential employers or during any networking events, express your passion for creating memorable experiences for guests. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Familiarise yourself with HB Leisure and its operations. Understanding their values and the type of environment they create can give you an edge in conversations. Mention specific games or attractions that excite you to demonstrate your interest.
✨Tip Number 3
Network with current employees or those in similar roles. They can provide insights into the company culture and what it takes to succeed as a Customer Service Assistant. Use platforms like LinkedIn to connect and ask for advice.
✨Tip Number 4
Be prepared to discuss your availability openly. Since the role requires flexibility, being upfront about your schedule can show your willingness to accommodate the needs of the business, making you a more attractive candidate.
We think you need these skills to ace Customer Service Assistant (Arcades)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles that involved working in a fun or fast-paced environment. Use keywords from the job description to show you understand what HB Leisure is looking for.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention your positive, outgoing personality and how it aligns with delivering excellent customer service in an arcade setting.
Showcase Your Availability: Clearly state your availability in your application. Since the role requires good availability on weekdays, weekends, and bank holidays, make sure to highlight your flexibility and commitment to the job.
Highlight Relevant Skills: In your application, emphasise skills such as communication, teamwork, and problem-solving. These are crucial for a Customer Service Assistant role and will demonstrate your suitability for the position.
How to prepare for a job interview at HB Leisure
✨Show Your Enthusiasm
Make sure to express your excitement about working in a fun theme park environment. HB Leisure values a positive and outgoing personality, so let your enthusiasm shine through during the interview.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to ensure a great experience for customers, as this role heavily relies on those skills.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle various customer interactions or challenges in the arcade. Practise responding to hypothetical scenarios to showcase your problem-solving abilities and adherence to company standards.
✨Highlight Your Flexibility
Since the role requires good availability on weekdays and weekends, be prepared to discuss your schedule openly. Emphasise your willingness to work during busy periods, including bank holidays, to demonstrate your commitment to the team.
