Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver excellent customer service and ensure guests have fun in the arcade.
- Company: Join HB Leisure, a global leader in skilled games and amusements across 29 countries.
- Benefits: Enjoy competitive pay, flexible hours, discounts, and unlimited wellbeing resources.
- Why this job: Work in a vibrant theme park environment with opportunities to travel globally.
- Qualifications: Great communication skills, positive attitude, and reliable availability required.
- Other info: Experience working in amazing locations like Asia, Europe, and the USA.
HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Arcade Host) to join our vibrant team. We like to do things differently here at HB Leisure; we don’t just open doors to a career in the leisure industry, and we also offer the opportunity to travel the globe to experience working in our other incredible locations!
If a desk isn’t for you, then you are for us, so why don’t you join us working in a fun theme park environment and develop skills that will be recognised throughout your career! As a Customer Service Assistant (Arcade Host), you will be responsible for delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games in the Arcade.
In return we will offer you:
- Competitive rates of pay
- Flexible working hours
- Recommend A Friend Bonus (Subject to T&C's)
- Winter Opportunities between your Seasonal Contract
- Discounts to hundreds of top retailers
- Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
- Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations
Person Specification:
- Great customer service, communication skills and a positive, outgoing personality
- Honest, reliable and a responsible individual with strong work ethic
- Able to offer good availability on weekdays and weekends (including bank holidays)
- Be able to follow instructions and comply with all company standards
- Have reliable transportation – due to the location of the site
Customer Service Assistant (Arcades) employer: HB Leisure
Contact Detail:
HB Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (Arcades)
✨Tip Number 1
Show your enthusiasm for customer service! When you meet with us, make sure to express your passion for helping others and creating memorable experiences. A positive attitude can really set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with the arcade games and attractions we offer. Being knowledgeable about our products will not only impress us but also help you engage with guests more effectively during your interview.
✨Tip Number 3
Demonstrate your flexibility and availability. Since we operate on weekends and bank holidays, be ready to discuss your schedule and how you can accommodate our needs. This shows that you're committed and ready to jump in!
✨Tip Number 4
Highlight any previous experience in customer-facing roles. Whether it's in retail, hospitality, or any other service industry, sharing specific examples of how you've provided excellent service will strengthen your application.
We think you need these skills to ace Customer Service Assistant (Arcades)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles that required strong communication skills. Use specific examples to demonstrate how you've provided excellent service in the past.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for working in a fun environment like HB Leisure. Mention your positive personality and how it aligns with their values, as well as your availability for flexible working hours.
Showcase Your Skills: In your application, emphasise your ability to follow instructions and comply with company standards. Provide examples of how you've successfully worked in team settings or handled challenging customer interactions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are key in customer service roles.
How to prepare for a job interview at HB Leisure
✨Show Your Customer Service Skills
As a Customer Service Assistant, your ability to engage with guests is crucial. Prepare examples of how you've provided excellent customer service in the past, highlighting your communication skills and positive attitude.
✨Demonstrate Your Outgoing Personality
HB Leisure values a fun and vibrant atmosphere. Be sure to showcase your outgoing personality during the interview. Smile, be enthusiastic, and let your passion for working in a lively environment shine through.
✨Be Ready to Discuss Availability
Since the role requires flexibility on weekdays, weekends, and bank holidays, be prepared to discuss your availability openly. Show that you are committed and willing to work during peak times to ensure a great experience for guests.
✨Research the Company Culture
Understanding HB Leisure's unique approach to the leisure industry will help you stand out. Familiarise yourself with their values and mission, and be ready to explain why you want to be part of their team and how you align with their culture.
