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- Tasks: Deliver excellent customer service and ensure guests have fun in the arcade.
- Company: Join HB Leisure, a global leader in skilled games and amusements across 29 countries.
- Benefits: Enjoy competitive pay, flexible hours, discounts, and unlimited wellbeing resources.
- Why this job: Work in a vibrant theme park environment with opportunities to travel globally.
- Qualifications: Great communication skills, positive attitude, and reliable availability required.
- Other info: Must be able to work until 10pm on busy days and have reliable transport.
HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Arcade Host) to join our vibrant team. We like to do things differently here at HB Leisure; we don’t just open doors to a career in the leisure industry, we also offer the opportunity to travel the globe to experience working in our other incredible locations!
If a desk isn’t for you, then you are for us, so why don’t you join us working in a fun theme park environment and develop skills that will be recognised throughout your career! As a Customer Service Assistant (Arcade Host), you will be responsible for delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games in the Arcade.
In return we will offer you:
- Competitive rates of pay
- Flexible working hours
- Recommend A Friend Bonus (Subject to T&C's)
- Winter Opportunities between your Seasonal Contract
- Discounts to hundreds of top retailers
- Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
- Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations
Person Specification:
- Great customer service, communication skills and a positive, outgoing personality
- Honest, reliable and a responsible individual with strong work ethic
- Able to offer good availability on weekdays and weekends (including bank holidays)
- To be able to work until 10pm on busy days
- Be able to follow instructions and comply with all company standards
- Have reliable transportation – due to the location of the site
Customer Service Assistant (Arcades) employer: HB Leisure
Contact Detail:
HB Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (Arcades)
✨Tip Number 1
Show your enthusiasm for customer service! When you get the chance to speak with someone from HB Leisure, express your passion for creating memorable experiences for guests. A positive attitude can really set you apart.
✨Tip Number 2
Familiarise yourself with the arcade games and attractions offered by HB Leisure. Being knowledgeable about their offerings will not only impress during interviews but also help you engage with guests effectively.
✨Tip Number 3
Network with current or former employees of HB Leisure. They can provide valuable insights into the company culture and what it takes to succeed as a Customer Service Assistant, which can give you an edge in your application.
✨Tip Number 4
Be prepared to demonstrate your communication skills in person. Whether it's through role-playing scenarios or discussing past experiences, showing that you can connect with people will be crucial for this role.
We think you need these skills to ace Customer Service Assistant (Arcades)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles that demonstrate your communication skills. Use keywords from the job description to show you understand what HB Leisure is looking for.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for working in a fun environment like an arcade. Mention specific experiences where you've provided excellent customer service and how you can contribute to the team.
Showcase Your Personality: Since HB Leisure values a positive and outgoing personality, let your character shine through in your application. Use a friendly tone and share anecdotes that illustrate your ability to engage with customers.
Highlight Availability: Clearly state your availability in your application. Since the role requires flexibility on weekdays, weekends, and bank holidays, emphasise your willingness to work during these times.
How to prepare for a job interview at HB Leisure
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. HB Leisure values a positive and outgoing personality, so let your enthusiasm shine through during the interview.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations and ensured customer satisfaction, as this is crucial for a Customer Service Assistant.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations in the arcade environment. Think about scenarios involving customer interactions and how you would ensure a fun experience for guests.
✨Discuss Your Availability
Since the role requires flexibility, be clear about your availability on weekdays, weekends, and bank holidays. Mention your willingness to work until 10pm on busy days to show your commitment.
